Hospitality – Hotel Operations Management Program (H133)

2021-20222022-2023
  • Program Name:
    Hospitality – Hotel Operations Management
  • Code: H133
  • Credential:
    Ontario College Diploma
  • Method of Study:
    Full-time
  • Duration:
    2 years (4 semesters)
  • Centre:
  • School: Hospitality & Tourism Management
  • Location: St. James Campus
  • Starting Months: January, May, September
  • Domestic Tuition:
    $4,216.00 * †
  • Experiential Learning:

    We believe in learning by doing and that is why we have incorporated work integrated learning opportunities into all CHCA programs.

  • Fall 2021 Delivery:
    Semester 1, 2: Choice; Semester 3: Online
  • Winter 2022 Delivery:
    Semester 1, 2, 3: Choice; Semester 4: Hybrid

Compare up to 3 programs

Overview

Program Overview

Check-in to another world! Located in the heart of downtown Toronto, George Brown puts you at the centre of the hospitality industry in Canada. If you would like to become a part of the vibrant global hotel industry, the two-year Hospitality – Hotel Operations Management diploma program will provide you with the knowledge and skills needed to launch a successful career.

Full Description

Our Hospitality – Hotel Operations Management program exposes you to current and best practices in:

  • Front office
  • Food and beverage
  • Marketing and sales
  • Conferences and catering

You will receive industry certification in food safety, responsible alcohol beverage service and first aid (CPR).

As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed hotel operations work experience opportunities that they believe will provide the learning experiences they value, and that meet the learning outcomes of the program. This opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts. In addition, you will participate in a hotel operations management simulation as part of your final capstone project, which will allow you to apply your newly acquired skills and learning.

To better hone your international hotel management skills you have the option of participating in an exclusive European Study Tour visiting some of the top hotels in Europe.

Your Field Education Options

As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed hotel operations work experience opportunities that they believe would provide the learning experiences they value and meet the learning outcomes of the program. This externship opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts.

Earn a diploma and a bachelor’s degree. Graduates of our Hospitality – Hotel Operations Management, Food and Beverage Management, Tourism and Hospitality Management and Special Event Management diploma programs may be eligible to enter the third year of the Honours Bachelor of Business Administration (Hospitality) program.

In addition to more formal on-the-job work experience, George Brown College endeavours to provide learning opportunities with real-world challenges and clients. Find out more about field education at the Centre for Hospitality and Culinary Arts.

Program Learning Outcomes

The graduate has reliably demonstrated the ability to:

  1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  3. Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  4. Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  5. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  6. Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  7. Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  8. Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  9. Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

Courses

Required Courses

INFORMATION ABOUT FALL 2021

Information about the courses being delivered for this program in the Fall 2021 semester is now available.

LEARN MORE ABOUT FALL 2021 DELIVERY

SEMESTER 1

Code Course Name
HOST 1146 Leading, Following & Speaking with Confidence
HOST 1085 Principles of Hospitality & Tourism Management
HOST 1171 Global Accommodation Industry
HOST 1070 Introduction to Catering
MATH 1102 Math for Hospitality**
HOST 1172 Introduction to Wines & Beverage
COMM 1007 College English**
HOSF 1145 Sanitation (online)
HOST 1068 Smart Serve (online)
HOSF 1146 Emergency First Aid/Heartsaver CPR

SEMESTER 2

Code Course Name
ACCT 1048 Hospitality Accounting (7 week course)
LAW 1017 Introduction to Hospitality Law (7 week course)
HRM 1015 HR Management (7 week course)
HOST 1174 Remarkable Restaurant Service
HOST 1089 Global Tourism Geography
HOST 1173 Hospitality Marketing and Social Media
HOST 1160 Career Preparation
HOST 1043 Special Events Planning & Delivery
GSCI 1035 Science of Sustainability

SEMESTER 3

Code Course name
HOSF 1234 Remarkable Restaurant Service (7 week course)
HOSF 1095 Front Office Operations
HOST 2036 Housekeeping & Facilities Management
HOST 1066 Mixology (7 week course)
HOST 1193 Strategic Revenue Management
ACCT 2017 Managerial Accounting
HOST 1150 Food & Beverage Cost Control
GNED General Education Elective

SEMESTER 4

Code Course name
HOST 2084 Hotel Investment Capstone Project
HOST 2133 Industry Externship
GNED General Education Elective

** Based on the results of your placement test, you may be required to take COMM 1003 (English Skills) or CESL 1003 (English Skills – ESL) before progressing to COMM 1007. You may also be required to take MATH 1000 (Math Foundations) before progressing to MATH 1102 (Mathematics for Hospitality). COMM 1003/CESL 1003 and MATH 1000 do not count as courses required for graduation and you will be charged for these extra courses. Please visit Assessment Centre for more information.

General Education Electives

Career & Postgraduate Study Opportunities

Your Career

With more than 38,000 hotel rooms and 230 hotels in Toronto – and counting – employment opportunities abound. Many of our graduates now work in supervisory and management positions in major hotels nationwide and internationally, while some have reached high-level corporate positions in large hotel chains. You can also explore a wealth of management career opportunities in restaurants, casinos, luxury retirement homes, cruise ships, convention centres, entertainment complexes, clubs, bed and breakfasts, catering companies and conference services.

Future Study Options

Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 3.0 to qualify. Talk to a program co-ordinator about articulation options.

For further information, see Transfer Guide.

Tuition and Fees

Domestic Tuition

$4,216.00 * †

Additional Costs

* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2020. Fees are subject to change for programs starting in Fall 2021 and at later dates.

† Additional costs: Textbooks, uniform, bartending kit: $900 (subject to change)

International Students

Visit the International Fees and Related Costs page for more information. 

Financial Assistance

This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.

Disclaimer: The information contained in this website is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College fee requirements.

How to Qualify and Apply

Admission Requirements

Applicants are selected on the basis of their academic achievement, including the required courses, and any other selection criteria outlined below.

  • Ontario Secondary School Diploma or equivalent**
  • Grade 12 English (C or U)
  • Grade 11 Math (C, M or U) or Grade 12 (C or U)

Applicants may also qualify for admission through completion of the Hospitality Services program (H101) with an overall grade point average of 3.0. There are a limited number of seats available and admission is not guaranteed.

** Mature Student status (19 years of age or older and no OSSD)

Mature Students may take the Admissions Assessment for English and Math, OR may consider upgrading to achieve the credit(s) needed in English and Math.

Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

Course Exemptions

College or university credits may qualify you for course exemptions. Please visit Transfer Guide for more information.

International Students

Visit the International Admissions page for more information regarding country specific admission requirements.  

Health Policy

Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown College is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to Halal and Kosher foods.

How to Apply

Domestic students should apply through Ontario Colleges

International Students

Visit the How to Apply page for more information on how and when to apply. 

International students should apply through the George Brown College Online Application System.

Student Success

Don C. Lafleur

"I was so impressed with the friendly professionalism of all the instructors at George Brown College. It was obvious the instructors loved what they do and also loved the industry that they came from. The stories and anecdotes got me very excited about my career. I now have similar exciting stories to tell!"

Contact Us

DOMESTIC STUDENT ADMISSIONS

For inquiries about domestic admission requirements, admission deadlines or the admissions process, please contact the Admissions Office at admissions@georgebrown.ca or visit the Admissions web page.

FINANCIAL/FEES

For inquiries about OSAP, bursaries, scholarships and other financial inquiries, please contact the Financial Aid Office at FinAid@georgebrown.ca or visit the Financial Aid web page.

Hospitality-Hotel Operations Management (H133)

For general School of Hospitality and Tourism Management related inquiries, please contact hospitality@georgebrown.ca.

For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.

International Students

Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page

Visit Our Campus

Join us for an upcoming Discovery Day, where you will learn more about your area of interest, get a first-hand look at our facilities and meet with representatives from George Brown College.

Sign up for our Open House Discovery Day

Sign up and learn more about your options, our programs, and life at George Brown.

Hospitality – Hotel Operations Management Program (H133)

2021-20222022-2023
  • Program Name:
    Hospitality – Hotel Operations Management
  • Code: H133
  • Credential:
    Ontario College Diploma
  • Method of Study:
    Full-time
  • Duration:
    2 years (4 semesters)
  • Centre:
  • School: Hospitality & Tourism Management
  • Location: St. James Campus
  • Starting Months: January, May, September
  • Domestic Tuition:
    $4,062.00 * †
  • Experiential Learning:

    We believe in learning by doing and that is why we have incorporated work integrated learning opportunities into all CHCA programs.

  • Fall 2020 Delivery Method:
    Online (on-campus activities will resume as soon as it is safe to do so)

Compare up to 3 programs

Overview

Program Overview

Our mission is to produce passionate and service-obsessed industry professionals for the urban hospitality and culinary experience. Located in the heart of downtown Toronto, George Brown puts you at the centre of the hospitality industry in Canada. If you would like to become a part of the vibrant global hotel industry, the two-year Hospitality – Hotel Operations Management diploma program will provide you with the knowledge and skills needed to launch a successful career.

Full Description

Our Hospitality – Hotel Operations Management program exposes you to current and best practices in:

  • Front office
  • Food and beverage
  • Marketing and sales
  • Conferences and catering

You will receive industry certification in food safety, responsible alcohol beverage service and first aid (CPR).

As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed industry work experience opportunities that they believe would provide the learning experiences they value, and that meet the learning outcomes of the program. This opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts. In addition, you will participate in a hotel operations management simulation as part of your final capstone project, which will allow you to apply your newly acquired skills and learning.

To better hone your international hotel management skills you have the option of participating in an exclusive European Study Tour visiting some of the top hotels in Europe.

Your Field Education Options

As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed industry work experience opportunities that they believe would provide the learning experiences they value and meet the learning outcomes of the program. This externship opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts.

Earn a diploma and a bachelor’s degree. Graduates of our Hospitality – Hotel Operations Management, Food and Beverage Management, Tourism and Hospitality Management, and Special Event Management diploma programs may be eligible to enter the third year of the Honours Bachelor of Business Administration (Hospitality) program.

In addition to more formal on-the-job work experience, George Brown College endeavours to provide learning opportunities with real-world challenges and clients. Find out more about field education at the Centre for Hospitality and Culinary Arts.

Program Learning Outcomes

The graduate has reliably demonstrated the ability to:

  1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  3. Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  4. Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  5. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  6. Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  7. Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  8. Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  9. Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

Courses

Required Courses

SEMESTER 1

semester courses
Code Course name
HOST1033 Service Excellence
HOST1068 Smart Serve (online)
HOST1067 The Global Hotel Industry
HOSF1095 Front Office Operations
HOST1066 Introduction to Mixology
HOSF1145 Sanitation (online)
HOSF1146 Emergency First Aid/Heartsaver CPR (weekend course)
COMM1007 College English**
MATH1102 Math for Hospitality**
GNED General Education Elective

SEMESTER 2

semester courses
Code Course name
HOST1146 Leading, Following and Speaking with Confidence
HOSF1231 Dining and Catering in a Global Context
HOST1065 Fundamentals of Wine and Beer in a Global Marketplace
HOST1126 Career Preparation
HOST2036 Sustainable Facility Management
ACCT1037 Hospitality Accounting
MARK2064 Hotel Sales, Marketing and Social Media
GNED General Education Elective

SEMESTER 3

semester courses
Code Course name
HOST1150 Food and Beverage Cost Control
HOST1193 Strategic Revenue Management
HOST1192 Retirement Community Management
HRM2012 Human Resources Management
LAW2014 Introduction to Hospitality Law
ACCT2017 Managerial Accounting
GNED General Education Elective

SEMESTER 4

semester courses
Code Course name
HOST2133 Industry Mentor/Externship
HOST2084 Hotel Investment Capstone Project (online)

** Based on the results of your placement test, you may be required to take COMM 1003 (English Skills) or CESL 1003 (English Skills – ESL) before progressing to COMM 1007. You may also be required to take MATH 1000 (Math Foundations) before progressing to MATH 1102 (Mathematics for Hospitality). COMM 1003/CESL 1003 and MATH 1000 do not count as courses required for graduation and you will be charged for these extra courses. Please visit georgebrown.ca/assessment for more information.

General Education Electives

Career & Postgraduate Study Opportunities

Your Career

With more than 38,000 hotel rooms and 230 hotels in Toronto – and counting – employment opportunities abound. Many of our graduates now work in supervisory and management positions in major hotels nationwide and internationally, while some have reached high-level corporate positions in large hotel chains. You can also explore a wealth of management career opportunities in restaurants, casinos, luxury retirement homes, cruise ships, convention centres, entertainment complexes, clubs, bed and breakfasts, catering companies and conference services.

Future Study Options

Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 3.0 to qualify. Talk to a program co-ordinator about articulation options.

For further information, see georgebrown.ca/transferguide.

Tuition and Fees

Domestic Tuition

$4,062.00 * †

Additional Costs

* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2019. Fees are subject to change for programs starting in Fall 2020 and at later dates.

† Additional costs: Textbooks, uniform, bartending kit: $900 (subject to change)

International students: Visit the International Fees and Related Costs page for more information.

International Students

Visit the International Fees and Related Costs page for more information. 

Financial Assistance

This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.

Disclaimer: The information contained in this website is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College fee requirements.

How to Qualify and Apply

Admission Requirements

Applicants are selected on the basis of their academic achievement, including the required courses, and any other selection criteria outlined below.

  • Ontario Secondary School Diploma or equivalent**
  • Grade 12 English (C or U)
  • Grade 11 Math (C, M or U) or Grade 12 (C or U)

Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101) with an overall grade point average of 3.0. There are a limited number of seats available and admission is not guaranteed.

** Mature Student status (19 years of age or older and no OSSD)

Mature Students may take the Admissions Assessment for English and Math, OR may consider upgrading to achieve the credit(s) needed in English and Math.

Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

Course Exemptions

College or university credits may qualify you for course exemptions. Please visit georgebrown.ca/transferguide for more information.

International Students

Visit the International Admissions page for more information.

International Students

Visit the International Admissions page for more information regarding country specific admission requirements.  

Health Policy

Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown College is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to Halal and Kosher foods.

How to Apply

Domestic students should apply through Ontario Colleges

International Students

Visit the How to Apply page for more information on how and when to apply. 

International students should apply through the George Brown College Online Application System.

Student Success

Don C. Lafleur

"I was so impressed with the friendly professionalism of all the instructors at George Brown College. It was obvious the instructors loved what they do and also loved the industry that they came from. The stories and anecdotes got me very excited about my career. I now have similar exciting stories to tell!"

Contact Us

DOMESTIC STUDENT ADMISSIONS

For inquiries about domestic admission requirements, admission deadlines or the admissions process, please contact the Admissions Office at admissions@georgebrown.ca or visit the Admissions web page.

FINANCIAL/FEES

For inquiries about OSAP, bursaries, scholarships and other financial inquiries, please contact the Financial Aid Office at FinAid@georgebrown.ca or visit the Financial Aid web page.

Hospitality-Hotel Operations Management (H133)

For general School of Hospitality and Tourism Management related inquiries, please contact hospitality@georgebrown.ca.

For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.

International Students

Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page

Visit Our Campus

Join us for an upcoming Discovery Day, where you will learn more about your area of interest, get a first-hand look at our facilities and meet with representatives from George Brown College.

Sign up for our Open House Discovery Day

Sign up and learn more about your options, our programs, and life at George Brown.

Hospitality – Hotel Operations Management Program (H133)

2021-20222022-2023
  • Program Name:
    Hospitality – Hotel Operations Management
  • Code: H133
  • Credential:
    Ontario College Diploma
  • Method of Study:
    Full-time
  • Duration:
    2 years (4 semesters)
  • Centre:
  • School: Hospitality & Tourism Management
  • Location: St. James Campus
  • Starting Months: January, May, September
  • Domestic Tuition:
    $4,345.00 * †
  • Experiential Learning:

    Mandatory Externship

Compare up to 3 programs

Overview

Program Overview

Our mission is to produce passionate and service-obsessed industry professionals for the urban hospitality and culinary experience. Located in the heart of downtown Toronto, George Brown puts you at the centre of the hospitality industry in Canada. If you would like to become a part of the vibrant global hotel industry, the two-year Hospitality – Hotel Operations Management diploma program will provide you with the knowledge and skills needed to launch a successful career.

Full Description

Our Hospitality – Hotel Operations Management program exposes you to current and best practices in:

  • Front office
  • Food and beverage
  • Marketing and sales
  • Conferences and catering

You will receive industry certification in food safety, responsible alcohol beverage service and first aid (CPR).

As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed industry work experience opportunities that they believe would provide the learning experiences they value, and that meet the learning outcomes of the program. This opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts. In addition, you will participate in a hotel operations management simulation as part of your final capstone project, which will allow you to apply your newly acquired skills and learning.

To better hone your international hotel management skills you have the option of participating in an exclusive European Study Tour visiting some of the top hotels in Europe.

This program has been accredited by the acclaimed Institute of Hospitality.

Your Field Education Options

As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed industry work experience opportunities that they believe would provide the learning experiences they value and meet the learning outcomes of the program. This externship opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts.

Earn a diploma and a bachelor’s degree. Graduates of our Hospitality – Hotel Operations Management, Food and Beverage Management, Tourism and Hospitality Management, and Special Event Management diploma programs may be eligible to enter the third year of the Honours Bachelor of Business Administration (Hospitality) program.

In addition to more formal on-the-job work experience, George Brown College endeavours to provide learning opportunities with real-world challenges and clients. Find out more about field education at the Centre for Hospitality and Culinary Arts.

Program Learning Outcomes

The graduate has reliably demonstrated the ability to:

  1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  3. Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  4. Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  5. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  6. Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  7. Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  8. Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  9. Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

Courses

Required Courses

SEMESTER 1

semester courses
Code Course name
HOST1033 Service Excellence
HOST1068 Smart Serve (online)
HOST1067 The Global Hotel Industry
HOSF1095 Front Office Operations
HOST1066 Introduction to Mixology
HOSF1145 Sanitation (online)
HOSF1146 Emergency First Aid/Heartsaver CPR (weekend course)
COMM1007 College English**
MATH1102 Math for Hospitality**
GNED General Education Elective

SEMESTER 2

semester courses
Code Course name
HOST1146 Leading, Following and Speaking with Confidence
HOSF1231 Dining and Catering in a Global Context
HOST1065 Fundamentals of Wine and Beer in a Global Marketplace
HOST1126 Career Preparation
HOST2036 Sustainable Facility Management
ACCT1037 Hospitality Accounting
MARK2064 Hotel Sales, Marketing and Social Media
GNED General Education Elective

SEMESTER 3

semester courses
Code Course name
HOST1150 Food and Beverage Cost Control
HOST1193 Strategic Revenue Management
HOST1192 Retirement Community Management
HRM2012 Human Resources Management
LAW2014 Introduction to Hospitality Law
ACCT2017 Managerial Accounting
GNED General Education Elective

SEMESTER 4

semester courses
Code Course name
HOST2133 Industry Mentor/Externship
HOST2084 Hotel Investment Capstone Project (Online)

** Based on the results of your placement test, you may be required to take COMM 1003 (English Skills) or CESL 1003 (English Skills – ESL) before progressing to COMM 1007. You may also be required to take MATH 1000 (Math Foundations) before progressing to MATH 1102 (Mathematics for Hospitality). COMM 1003/CESL 1003 and MATH 1000 do not count as courses required for graduation and you will be charged for these extra courses. Please visit georgebrown.ca/assessment for more information.

General Education Electives

Career & Postgraduate Study Opportunities

Your Career

With more than 38,000 hotel rooms and 230 hotels in Toronto – and counting – employment opportunities abound. Many of our graduates now work in supervisory and management positions in major hotels nationwide and internationally, while some have reached high-level corporate positions in large hotel chains. You can also explore a wealth of management career opportunities in restaurants, casinos, luxury retirement homes, cruise ships, convention centres, entertainment complexes, clubs, bed and breakfasts, catering companies and conference services.

Future Study Options

Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 3.0 to qualify. Talk to a program co-ordinator about articulation options.

For further information, see georgebrown.ca/transferguide.

Tuition and Fees

Domestic Tuition

$4,345.00 * †

Additional Costs

* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2018. Fees are subject to change for programs starting in Fall 2019 and at later dates.

† Additional costs: Textbooks, uniform, bartending kit: $900

International students: Visit the International Fees and Related Costs page for more information.

International Students

Visit the International Fees and Related Costs page for more information. 

Disclaimer: The information contained in this website is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College fee requirements.

How to Qualify and Apply

Admission Requirements

Applicants are selected on the basis of their academic achievement, including the required courses, and any other selection criteria outlined below.

  • Ontario Secondary School Diploma or equivalent**
  • Grade 12 English (C or U)
  • Grade 11 Math (C, M or U) or Grade 12 (C or U)

Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101) with an overall grade point average of 3.0. There are a limited number of seats available and admission is not guaranteed.

** Mature Student status (19 years of age or older and no OSSD)

Mature Students may take the Admissions Assessment for English and Math, OR may consider upgrading to achieve the credit(s) needed in English and Math.

Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

Course Exemptions

College or university credits may qualify you for course exemptions. Please visit georgebrown.ca/transferguide for more information.

International Students

Visit the International Admissions page for more information.

International Students

Visit the International Admissions page for more information regarding country specific admission requirements.  

Health Policy

Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown College is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to Halal and Kosher foods.

How to Apply

Apply To

'Domestic students should apply through Ontario Colleges

International Students

Visit the How to Apply page for more information on how and when to apply. 

International students should apply through the George Brown College Online Application System.

Student Success

Don C. Lafleur

"I was so impressed with the friendly professionalism of all the instructors at George Brown College. It was obvious the instructors loved what they do and also loved the industry that they came from. The stories and anecdotes got me very excited about my career. I now have similar exciting stories to tell!"

Contact Us

Frank Menezes, Professor & Academic Coordinator, Hospitality - Hotel Operations Management, School of Hospitality & Tourism Management

Email: fmenezes@georgebrown.ca (for program-specific enquiries only)

For additional information about George Brown College (including admissions, financial assistance or fee payment enquiries), please call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.

International Students

Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page

Visit Our Campus

Join us for an upcoming Discovery Day, where you will learn more about your area of interest, get a first-hand look at our facilities and meet with representatives from George Brown College.

Sign up for our Open House Discovery Day

Sign up and learn more about your options, our programs, and life at George Brown.