George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work and live in the community with each other.
Hospitality - Hotel Operations Management
(H133)
Program Details
- Program Code: H133
- Credential: Ontario College Diploma
- Duration: 2 years (4 semesters)
- Method of Study: Full-time
- Starting Months: September, January
- Domestic Tuition: $5,024.00 * †
- International Tuition: $20,205.00 ** †
Program Availability
| Semester | Domestic | International |
|---|---|---|
| Fall 2026 | Suspended | Suspended |
| Winter 2027 | Suspended | Suspended |
| Spring 2027 | Suspended | Suspended |
- PGWP Eligible: No
Get answers to your questions
Book info sessionProgram Description
Program Overview
Do you want to work in the vibrant global hotel and hospitality industry? Gain the knowledge and skills to launch a successful career with the Hospitality – Hotel Operations Management program.
Full Description
The two-year Hospitality – Hotel Operations Management (H133) diploma program prepares graduates for exciting careers in the hotel industry and other areas such as restaurants, convention centres, luxury retirement homes, entertainment complexes and more. You’ll study in downtown Toronto, surrounded by leading hospitality organizations.
You will learn about current and best practices in the following areas:
- front office
- food and beverage
- marketing and sales
- conferences and event planning
- retirement homes
- branded residences
- country clubs
You will start building your resumé and professional network by completing a 14-week work-integrated learning experience with your choice of a Canadian or international placement. A hotel operations management simulation – part of a final capstone project – gives you the opportunity to show off your decision-making and critical-thinking skills. Students can also participate in a European study tour, visiting top hotels.
This program allows you to switch to any of our hospitality and tourism management diploma programs by your second year should your hospitality area of interest change. We also know life can be full of unexpected events; should you not be able to complete your final year of study, our common first-year model makes you eligible to graduate with a one-year certificate in Hospitality Services (H101).
Note: George Brown Polytechnic has adopted a Bring Your Own Device (BYOD) initiative. As a result, we no longer have computer lab classrooms. For classes that require computers, students will need to bring their own laptops. Our Library Learning Commons offers open access computers as well as equipment that can be borrowed on a short-term basis. For more information, please contact The Centre for Hospitality and Culinary Arts at chcastudentsupport@georgebrown.ca
Your Field Education Options
As part of your fourth semester, you will complete a 14-week industry externship with your choice of a Canadian or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network. The Hotel Operations Management program will make you the kind of multi-talented graduate the local and international hotel industry seeks in today’s competitive environment.
Students gain the skills required to be progressive leaders within the industry, enriching the experience of hotel guests. You will receive industry certifications in food safety, responsible alcohol beverage service and first aid (CPR).
Career & Postgraduate Study Opportunities
Educational Pathways
Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown Polytechnic as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 2.7 to qualify. Talk to a program co-ordinator about articulation options.
For further information, see the Transfer Guide.
Alumni Impact
We are immensely proud of the contributions of our alumni in Toronto and around the globe.
From Michelin-starred restaurants to major construction, entertainment, community and financial organizations, our graduates are truly making an impact across a range of industries.
Latest alumni stories
Courses
Semester 1
| Code | Course Name |
|---|---|
| COMM2000 | Communicating Across Contexts |
| HOSF1145 | Sanitation |
| HOSF1146 | Emergency First Aid and Heartsaver CPR |
| HOST1068 | Smart Serve |
| HOST1070 | Introduction to Catering |
| HOST1085 | Principles of Hospitality and Tourism Management |
| HOST1146 | Leading, Following and Speaking with Confidence |
| HOST1171 | Global Accommodation Industry |
| HOST1172 | Introduction to Wine and Beverage |
| MATH1250 | Introduction to Management Numeracy with Excel Applications |
Semester 2
| Code | Course Name |
|---|---|
| ACCT1048 | Hospitality Accounting |
| GSCI1035 | Science of Sustainability |
| HOST1043 | Special Event Planning & Delivery |
| HOST1160 | Career Preparation |
| HOST1173 | Hosp. Market. and Social Media |
| HOST1174 | Remarkable Restaurant Service - an Introduction to the Industry |
| HOST1175 | Global Tourism Geography |
| HRM 1015 | Human Resources Management |
| LAW 1017 | Introduct. to Hospitality Law |
Semester 3
| Code | Course Name |
|---|---|
| ACCT2017 | Managerial Accounting |
| HOSF1095 | Front Office Operations |
| HOST1066 | Mixology |
| HOST1150 | Food and Beverage Cost Control |
| HOST1192 | Retirement Community Management |
| HOST1193 | Strategic Revenue Management |
| HOST2036 | Housekeeping and Facilities Management |
| GNED | General Elective |
Semester 4
| Code | Course Name |
|---|---|
| HOST2084 | Hotel Investment Capstone Project |
| HOST2133 | Industry Externship |
| GNED | General Elective |
Course Outline URL
Program Learning Outcomes
The graduate demonstrates the ability to:
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Tuition & Fees
Domestic Tuition
$5,024.00 * †
International Tuition
$20,205.00 ** †
Additional Costs
* Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2025. Fees are subject to change for programs starting in Fall 2026 and at later dates. This fee does not include books, which are to be purchased by the student separately.
** Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2026. Tuition fees are subject to board approval. Material, student service and ancillary fees are estimated based on prior years. All fees are subject to change without notice. This fee does not include books, which are to be purchased by the student separately.
† Additional costs:
Textbooks, manuals, etc – $575 (fees are subject to change).
Included in material fees is a uniform; black pants, grey Oxford shirt and a bib apron, as well as a professional bar kit.
International Students
Visit the International Fees and Related Costs page for more information.
Financial Assistance
Each year we award over $2 million dollars in scholarships, awards and bursaries to first-year students. Check out our financial aid web pages for ways to pay for college and the full list of available scholarships, awards and bursaries.
This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.
Admission Requirements
Applicants are selected on the basis of their academic achievement, including the required courses and any other selection criteria outlined below.
- OSSD (Ontario Secondary School Diploma) or equivalent**
- Grade 12 English (C or U)
Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101). There are a limited number of seats available, and admission is not guaranteed.
** Mature student status (19 years of age or older and no OSSD)
Mature students may take the Admissions Assessment for English OR may consider upgrading to achieve the credit needed in English.
Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice, and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.
Course Exemptions
College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Health Policy
Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown Polytechnic is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to halal and kosher foods.
How to Apply
Domestic students should apply through Ontario Colleges.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown Polytechnic Online Application System.
Contact Us
Hospitality-Hotel Operations Management (H133)
For general inquiries, please contact chcastudentsupport@georgebrown.ca.
International Students
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
Visit Our Campus
Join us for an upcoming Open House Discovery Day, where you will learn more about your area of interest, get a first-hand look at our facilities and meet with representatives from George Brown Polytechnic.
Program Description
Program Overview
Do you want to work in the vibrant global hotel and hospitality industry? Gain the knowledge and skills to launch a successful career with the Hospitality – Hotel Operations Management program.
Full Description
The two-year Hospitality – Hotel Operations Management (H133) diploma program prepares graduates for exciting careers in the hotel industry and other areas such as restaurants, convention centres, luxury retirement homes, entertainment complexes and more. You’ll study in downtown Toronto, surrounded by leading hospitality organizations.
You will learn about current and best practices in the following areas:
- front office
- food and beverage
- marketing and sales
- conferences and event planning
- retirement homes
- branded residences
- country clubs
You will start building your resumé and professional network by completing a 14-week work-integrated learning experience with your choice of a Canadian or international placement. A hotel operations management simulation – part of a final capstone project – gives you the opportunity to show off your decision-making and critical-thinking skills. Students can also participate in a European study tour, visiting top hotels.
This program allows you to switch to any of our hospitality and tourism management diploma programs by your second year should your hospitality area of interest change. We also know life can be full of unexpected events; should you not be able to complete your final year of study, our common first-year model makes you eligible to graduate with a one-year certificate in Hospitality Services (H101).
Note: George Brown Polytechnic has adopted a Bring Your Own Device (BYOD) initiative. As a result, we no longer have computer lab classrooms. For classes that require computers, students will need to bring their own laptops. Our Library Learning Commons offers open access computers as well as equipment that can be borrowed on a short-term basis. For more information, please contact The Centre for Hospitality and Culinary Arts at chcastudentsupport@georgebrown.ca
Your Field Education Options
As part of your fourth semester, you will complete a 14-week industry externship with your choice of a Canadian or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network. The Hotel Operations Management program will make you the kind of multi-talented graduate the local and international hotel industry seeks in today’s competitive environment.
Students gain the skills required to be progressive leaders within the industry, enriching the experience of hotel guests. You will receive industry certifications in food safety, responsible alcohol beverage service and first aid (CPR).
Career & Postgraduate Study Opportunities
Educational Pathways
Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown Polytechnic as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 2.7 to qualify. Talk to a program co-ordinator about articulation options.
For further information, see the Transfer Guide.
Alumni Impact
We are immensely proud of the contributions of our alumni in Toronto and around the globe.
From Michelin-starred restaurants to major construction, entertainment, community and financial organizations, our graduates are truly making an impact across a range of industries.
Latest alumni stories
Courses
Semester 1
| Code | Course Name |
|---|---|
| COMM2000 | Communicating Across Contexts |
| HOSF1145 | Sanitation |
| HOSF1146 | Emergency First Aid and Heartsaver CPR |
| HOST1068 | Smart Serve |
| HOST1070 | Introduction to Catering |
| HOST1085 | Principles of Hospitality and Tourism Management |
| HOST1146 | Leading, Following and Speaking with Confidence |
| HOST1171 | Global Accommodation Industry |
| HOST1172 | Introduction to Wine and Beverage |
| MATH1250 | Introduction to Management Numeracy with Excel Applications |
Semester 2
| Code | Course Name |
|---|---|
| ACCT1048 | Hospitality Accounting |
| GSCI1035 | Science of Sustainability |
| HOST1043 | Special Event Planning & Delivery |
| HOST1160 | Career Preparation |
| HOST1173 | Hosp. Market. and Social Media |
| HOST1174 | Remarkable Restaurant Service - an Introduction to the Industry |
| HOST1175 | Global Tourism Geography |
| HRM 1015 | Human Resources Management |
| LAW 1017 | Introduct. to Hospitality Law |
Semester 3
| Code | Course Name |
|---|---|
| ACCT2017 | Managerial Accounting |
| HOSF1095 | Front Office Operations |
| HOST1066 | Mixology |
| HOST1150 | Food and Beverage Cost Control |
| HOST1192 | Retirement Community Management |
| HOST1193 | Strategic Revenue Management |
| HOST2036 | Housekeeping and Facilities Management |
| GNED | General Elective |
Semester 4
| Code | Course Name |
|---|---|
| HOST2084 | Hotel Investment Capstone Project |
| HOST2133 | Industry Externship |
| GNED | General Elective |
Course Outline URL
Tuition & Fees
Domestic Tuition
$5,024.00 * †
International Tuition
$20,205.00 ** †
Additional Costs
* Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2025. Fees are subject to change for programs starting in Fall 2026 and at later dates. This fee does not include books, which are to be purchased by the student separately.
** Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2026. Tuition fees are subject to board approval. Material, student service and ancillary fees are estimated based on prior years. All fees are subject to change without notice. This fee does not include books, which are to be purchased by the student separately.
† Additional costs:
Textbooks, manuals, etc – $575 (fees are subject to change).
Included in material fees is a uniform; black pants, grey Oxford shirt and a bib apron, as well as a professional bar kit.
International Students
Visit the International Fees and Related Costs page for more information.
Financial Assistance
Each year we award over $2 million dollars in scholarships, awards and bursaries to first-year students. Check out our financial aid web pages for ways to pay for college and the full list of available scholarships, awards and bursaries.
This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.
Admission Requirements
Applicants are selected on the basis of their academic achievement, including the required courses and any other selection criteria outlined below.
- OSSD (Ontario Secondary School Diploma) or equivalent**
- Grade 12 English (C or U)
Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101). There are a limited number of seats available, and admission is not guaranteed.
** Mature student status (19 years of age or older and no OSSD)
Mature students may take the Admissions Assessment for English OR may consider upgrading to achieve the credit needed in English.
Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice, and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.
Course Exemptions
College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Health Policy
Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown Polytechnic is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to halal and kosher foods.
How to Apply
Domestic students should apply through Ontario Colleges.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown Polytechnic Online Application System.
Program Learning Outcomes
The graduate demonstrates the ability to:
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Contact Us
Hospitality-Hotel Operations Management (H133)
For general inquiries, please contact chcastudentsupport@georgebrown.ca.
International Students
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
Visit Our Campus
Join us for an upcoming Open House Discovery Day, where you will learn more about your area of interest, get a first-hand look at our facilities and meet with representatives from George Brown Polytechnic.
Visit St. James Campus
Book campus tourGet answers to your questions
Book info sessionVisit St. James Campus
Our Virtual Tour showcases the following areas:
- Campus Facilities
- Student Services
- Applied Learning Environments
- Labs & Classrooms
Hospitality – Hotel Operations Management
(H133)
Program Details
- Program Code: H133
- Credential: Ontario College Diploma
- Duration: 2 years (4 semesters)
- Method of Study: Full-time
- Starting Months: January, May, September
- Domestic Tuition: $5,063.00 * †
- International Tuition: $19,700.00 ** †
- Spring 2026 Delivery: Semester 1, 2: Not Available; Semester 4: Co-op
Program Availability
| Semester | Domestic | International |
|---|---|---|
| Fall 2025 | Closed | Closed |
| Winter 2026 | Suspended | Suspended |
| Spring 2026 | Suspended | Suspended |
- Work-Integrated Learning:
We believe in learning by doing, and that is why we have incorporated work-integrated learning opportunities into all CHCA programs.
- PGWP Eligible: No
Get answers to your questions
Book info sessionProgram Description
Program Overview
Do you want to work in the vibrant global hotel and hospitality industry? Gain the knowledge and skills to launch a successful career with the Hospitality – Hotel Operations Management program.
Full Description
The two-year Hospitality – Hotel Operations Management (H133) diploma program prepares graduates for exciting careers in the hotel industry and other areas such as restaurants, convention centres, luxury retirement homes, entertainment complexes and more. You’ll study in downtown Toronto, surrounded by leading hospitality organizations.
You will learn about current and best practices in the following areas:
- front office
- food and beverage
- marketing and sales
- conferences and event planning
- retirement homes
- branded residences
- country clubs
You will start building your resumé and professional network by completing a 14-week work-integrated learning experience with your choice of a Canadian or international placement. A hotel operations management simulation – part of a final capstone project – gives you the opportunity to show off your decision-making and critical-thinking skills. Students can also participate in a European study tour, visiting top hotels.
This program allows you to switch to any of our hospitality and tourism management diploma programs by your second year should your hospitality area of interest change. We also know life can be full of unexpected events; should you not be able to complete your final year of study, our common first-year model makes you eligible to graduate with a one-year certificate in Hospitality Services (H101).
Note: George Brown Polytechnic has adopted a Bring Your Own Device (BYOD) initiative. As a result, we no longer have computer lab classrooms. For classes that require computers, students will need to bring their own laptops. Our Library Learning Commons offers open access computers as well as equipment that can be borrowed on a short-term basis. For more information, please contact The Centre for Hospitality and Culinary Arts at chcastudentsupport@georgebrown.ca
Your Field Education Options
As part of your fourth semester, you will complete a 14-week industry externship with your choice of a Canadian or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network. The Hotel Operations Management program will make you the kind of multi-talented graduate the local and international hotel industry seeks in today’s competitive environment.
Students gain the skills required to be progressive leaders within the industry, enriching the experience of hotel guests. You will receive industry certifications in food safety, responsible alcohol beverage service and first aid (CPR).
Career & Postgraduate Study Opportunities
Educational Pathways
Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown Polytechnic as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 2.7 to qualify. Talk to a program co-ordinator about articulation options.
For further information, see the Transfer Guide.
Alumni Impact
We are immensely proud of the contributions of our alumni in Toronto and around the globe.
From Michelin-starred restaurants to major construction, entertainment, community and financial organizations, our graduates are truly making an impact across a range of industries.
Latest alumni stories
Courses
Semester 1
| Code | Course Name |
|---|---|
| COMM2000 | Communicating Across Contexts |
| HOSF1145 | Sanitation |
| HOSF1146 | Emergency First Aid and Heartsaver CPR |
| HOST1068 | Smart Serve |
| HOST1070 | Introduction to Catering |
| HOST1085 | Principles of Hospitality and Tourism Management |
| HOST1146 | Leading, Following and Speaking with Confidence |
| HOST1171 | Global Accommodation Industry |
| HOST1172 | Introduction to Wine and Beverage |
| MATH1250 | Introduction to Management Numeracy with Excel Applications |
Semester 2
| Code | Course Name |
|---|---|
| ACCT1048 | Hospitality Accounting |
| GSCI1035 | Science of Sustainability |
| HOST1043 | Special Event Planning & Delivery |
| HOST1160 | Career Preparation |
| HOST1173 | Hosp. Market. and Social Media |
| HOST1174 | Remarkable Restaurant Service - an Introduction to the Industry |
| HOST1175 | Global Tourism Geography |
| HRM 1015 | Human Resources Management |
| LAW 1017 | Introduct. to Hospitality Law |
Semester 3
| Code | Course Name |
|---|---|
| ACCT2017 | Managerial Accounting |
| HOSF1095 | Front Office Operations |
| HOST1066 | Mixology |
| HOST1150 | Food and Beverage Cost Control |
| HOST1192 | Retirement Community Management |
| HOST1193 | Strategic Revenue Management |
| HOST2036 | Housekeeping and Facilities Management |
| GNED | General Elective |
Semester 4
| Code | Course Name |
|---|---|
| HOST2084 | Hotel Investment Capstone Project |
| HOST2133 | Industry Externship |
| GNED | General Elective |
Course Outline URL
Program Learning Outcomes
The graduate demonstrates the ability to:
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Tuition & Fees
Domestic Tuition
$5,063.00 * †
International Tuition
$19,700.00 ** †
Additional Costs
* Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2024. Fees are subject to change for programs starting in Fall 2025 and at later dates. This fee does not include books, which are to be purchased by the student separately.
** Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2025. Tuition fees are subject to board approval. Material, student service and ancillary fees are estimated based on prior years. All fees are subject to change without notice. This fee does not include books, which are to be purchased by the student separately.
† Additional costs:
Textbooks, manuals, etc – $575 (fees are subject to change).
Included in material fees is a uniform; black pants, grey Oxford shirt and a bib apron, as well as a professional bar kit.
International Students
Visit the International Fees and Related Costs page for more information.
Financial Assistance
Each year we award over $2 million dollars in scholarships, awards and bursaries to first-year students. Check out our financial aid web pages for ways to pay for college and the full list of available scholarships, awards and bursaries.
This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.
Admission Requirements
Applicants are selected on the basis of their academic achievement, including the required courses and any other selection criteria outlined below.
- OSSD (Ontario Secondary School Diploma) or equivalent**
- Grade 12 English (C or U)
Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101). There are a limited number of seats available, and admission is not guaranteed.
** Mature student status (19 years of age or older and no OSSD)
Mature students may take the Admissions Assessment for English OR may consider upgrading to achieve the credit needed in English.
Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice, and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.
Course Exemptions
College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Health Policy
Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown Polytechnic is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to halal and kosher foods.
How to Apply
Domestic students should apply through Ontario Colleges.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown Polytechnic Online Application System.
Contact Us
Hospitality-Hotel Operations Management (H133)
For general inquiries, please contact chcastudentsupport@georgebrown.ca.
International Students
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
Visit Our Campus
Join us for an upcoming Open House Discovery Day, where you will learn more about your area of interest, get a first-hand look at our facilities and meet with representatives from George Brown Polytechnic.
Program Description
Program Overview
Do you want to work in the vibrant global hotel and hospitality industry? Gain the knowledge and skills to launch a successful career with the Hospitality – Hotel Operations Management program.
Full Description
The two-year Hospitality – Hotel Operations Management (H133) diploma program prepares graduates for exciting careers in the hotel industry and other areas such as restaurants, convention centres, luxury retirement homes, entertainment complexes and more. You’ll study in downtown Toronto, surrounded by leading hospitality organizations.
You will learn about current and best practices in the following areas:
- front office
- food and beverage
- marketing and sales
- conferences and event planning
- retirement homes
- branded residences
- country clubs
You will start building your resumé and professional network by completing a 14-week work-integrated learning experience with your choice of a Canadian or international placement. A hotel operations management simulation – part of a final capstone project – gives you the opportunity to show off your decision-making and critical-thinking skills. Students can also participate in a European study tour, visiting top hotels.
This program allows you to switch to any of our hospitality and tourism management diploma programs by your second year should your hospitality area of interest change. We also know life can be full of unexpected events; should you not be able to complete your final year of study, our common first-year model makes you eligible to graduate with a one-year certificate in Hospitality Services (H101).
Note: George Brown Polytechnic has adopted a Bring Your Own Device (BYOD) initiative. As a result, we no longer have computer lab classrooms. For classes that require computers, students will need to bring their own laptops. Our Library Learning Commons offers open access computers as well as equipment that can be borrowed on a short-term basis. For more information, please contact The Centre for Hospitality and Culinary Arts at chcastudentsupport@georgebrown.ca
Your Field Education Options
As part of your fourth semester, you will complete a 14-week industry externship with your choice of a Canadian or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network. The Hotel Operations Management program will make you the kind of multi-talented graduate the local and international hotel industry seeks in today’s competitive environment.
Students gain the skills required to be progressive leaders within the industry, enriching the experience of hotel guests. You will receive industry certifications in food safety, responsible alcohol beverage service and first aid (CPR).
Career & Postgraduate Study Opportunities
Educational Pathways
Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown Polytechnic as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 2.7 to qualify. Talk to a program co-ordinator about articulation options.
For further information, see the Transfer Guide.
Alumni Impact
We are immensely proud of the contributions of our alumni in Toronto and around the globe.
From Michelin-starred restaurants to major construction, entertainment, community and financial organizations, our graduates are truly making an impact across a range of industries.
Latest alumni stories
Courses
Semester 1
| Code | Course Name |
|---|---|
| COMM2000 | Communicating Across Contexts |
| HOSF1145 | Sanitation |
| HOSF1146 | Emergency First Aid and Heartsaver CPR |
| HOST1068 | Smart Serve |
| HOST1070 | Introduction to Catering |
| HOST1085 | Principles of Hospitality and Tourism Management |
| HOST1146 | Leading, Following and Speaking with Confidence |
| HOST1171 | Global Accommodation Industry |
| HOST1172 | Introduction to Wine and Beverage |
| MATH1250 | Introduction to Management Numeracy with Excel Applications |
Semester 2
| Code | Course Name |
|---|---|
| ACCT1048 | Hospitality Accounting |
| GSCI1035 | Science of Sustainability |
| HOST1043 | Special Event Planning & Delivery |
| HOST1160 | Career Preparation |
| HOST1173 | Hosp. Market. and Social Media |
| HOST1174 | Remarkable Restaurant Service - an Introduction to the Industry |
| HOST1175 | Global Tourism Geography |
| HRM 1015 | Human Resources Management |
| LAW 1017 | Introduct. to Hospitality Law |
Semester 3
| Code | Course Name |
|---|---|
| ACCT2017 | Managerial Accounting |
| HOSF1095 | Front Office Operations |
| HOST1066 | Mixology |
| HOST1150 | Food and Beverage Cost Control |
| HOST1192 | Retirement Community Management |
| HOST1193 | Strategic Revenue Management |
| HOST2036 | Housekeeping and Facilities Management |
| GNED | General Elective |
Semester 4
| Code | Course Name |
|---|---|
| HOST2084 | Hotel Investment Capstone Project |
| HOST2133 | Industry Externship |
| GNED | General Elective |
Course Outline URL
Tuition & Fees
Domestic Tuition
$5,063.00 * †
International Tuition
$19,700.00 ** †
Additional Costs
* Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2024. Fees are subject to change for programs starting in Fall 2025 and at later dates. This fee does not include books, which are to be purchased by the student separately.
** Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2025. Tuition fees are subject to board approval. Material, student service and ancillary fees are estimated based on prior years. All fees are subject to change without notice. This fee does not include books, which are to be purchased by the student separately.
† Additional costs:
Textbooks, manuals, etc – $575 (fees are subject to change).
Included in material fees is a uniform; black pants, grey Oxford shirt and a bib apron, as well as a professional bar kit.
International Students
Visit the International Fees and Related Costs page for more information.
Financial Assistance
Each year we award over $2 million dollars in scholarships, awards and bursaries to first-year students. Check out our financial aid web pages for ways to pay for college and the full list of available scholarships, awards and bursaries.
This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.
Admission Requirements
Applicants are selected on the basis of their academic achievement, including the required courses and any other selection criteria outlined below.
- OSSD (Ontario Secondary School Diploma) or equivalent**
- Grade 12 English (C or U)
Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101). There are a limited number of seats available, and admission is not guaranteed.
** Mature student status (19 years of age or older and no OSSD)
Mature students may take the Admissions Assessment for English OR may consider upgrading to achieve the credit needed in English.
Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice, and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.
Course Exemptions
College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Health Policy
Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown Polytechnic is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to halal and kosher foods.
How to Apply
Domestic students should apply through Ontario Colleges.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown Polytechnic Online Application System.
Program Learning Outcomes
The graduate demonstrates the ability to:
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Contact Us
Hospitality-Hotel Operations Management (H133)
For general inquiries, please contact chcastudentsupport@georgebrown.ca.
International Students
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
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