Hospitality – Hotel Operations Management Program (H133)
Program Description
Program Overview
Do you want to work in the vibrant global hotel and hospitality industry? Gain the knowledge and skills to launch a successful career with the Hospitality – Hotel Operations Management program.
Full Description
The two-year Hospitality – Hotel Operations Management (H133) diploma program prepares graduates for exciting careers in the hotel industry and other areas such as restaurants, convention centres, luxury retirement homes, entertainment complexes and more. You'll study in downtown Toronto, surrounded by leading hospitality organizations.
You will learn about current and best practices in the following areas:
front office
food and beverage
marketing and sales
conferences and event planning
retirement homes
branded residences
country clubs
You will start building your professional network and resume by completing a 14-week work-integrated learning experience with your choice of a Canadian or international placement. And a hotel operations management simulation—part of a final capstone project—gives you the opportunity to show off your skills. Students can also participate in a European study tour, visiting top hotels.
This program allows you to switch to any of our hospitality and tourism management diploma programs by your second year should your hospitality area of interest change. We know life can be full of unexpected events; should you not be able to complete your final year of study, our common first-year model makes you eligible to graduate with a one-year certificate in Hospitality Services (H101).
Your Field Education Options
As part of your fourth semester, you will complete a 14-week industry externship with your choice of a Canadian or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network of contacts. The Hotel Operations Management program will make you the kind of multi-talented graduate the local and international hotel industry seeks in today’s competitive environment.
Students gain the skills required to be progressive leaders within the industry, enriching the experience of hotel guests. You will receive industry certifications in food safety, responsible alcohol beverage service and first aid (CPR).
Career & Postgraduate Study Opportunities
Educational Pathways
Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 2.7 to qualify. Talk to a program co-ordinator about articulation options.
For further information, see the Transfer Guide.
Courses
Required Courses
SEMESTER 1
| Code | Course name |
|---|---|
| HOST 1085 | Principles of Hospitality and Tourism Management |
| HOSF 1171 | Global Accommodation Industry |
| HOST 1172 | Introduction to Wines and Beverages |
| HOST 1170 | Introduction to Catering |
| HOST 1146 | Leading, Following and Speaking with Confidence |
| COMM 2000 | Communicating Across Contexts** |
| MATH 1250 | Introduction to Management Numeracy with Excel Applications |
| HOST 1068 | Smart Serve (online certificate) |
| HOSF 1145 | Sanitation (online certificate) |
| HOSF 1146 | Emergency First Aid/Heartsaver CPR (weekend course) |
SEMESTER 2
| Code | Course name |
|---|---|
| HOST 1174 | Remarkable Restaurant Service – An Introduction to the Industry |
| HOST 1043 | Special Events Planning and Delivery |
| HOST 1173 | Hospitality Marketing and Social Media |
| HOST 1160 | Career Preparation |
| HOST 1175 | Global Tourism Geography* |
| HRM 1015 | Human Resources Management* |
| LAW 1017 | Introduction to Hospitality Law* |
| ACCT 1048 | Hospitality Accounting* |
| GSCI 1035 | Science of Sustainability |
SEMESTER 3
| Code | Course name |
|---|---|
| ACCT 2017 | Managerial Accounting |
| HOST 1150 | Food and Beverage Cost Control |
| HOST 1193 | Strategic Revenue Management |
| HOSF 1095 | Front Office Operations |
| HOST 2036 | Housekeeping and Facilities Management |
| HOST 1192 | Retirement Community Management* |
| HOST 1066 | Mixology* |
| GNED | General Education Elective |
SEMESTER 4
| Code | Course name |
|---|---|
| HOST 2084 | Hotel Investment Capstone Project (online) |
| HOST 2133 | Industry Externship |
| GNED | General Education Elective |
* seven-week courses
** Based on the results of your placement test, you may be required to take COMM 1000 (Introduction to College Communication). COMM 1000 does not count as a course required for graduation and you will be charged for this extra course. Please visit the Assessment Centre for more information.
Program Learning Outcomes
The graduate demonstrates the ability to:
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Tuition & Fees
Domestic Tuition
International Tuition
Additional Costs
* Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2023. Fees are subject to change for programs starting in Fall 2024 and at later dates. This fee does not include books, which are to be purchased by the student separately.
** Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2024. Tuition fees are subject to board approval. Material, student service and ancillary fees are estimated based on prior years. All fees are subject to change without notice. This fee does not include books, which are to be purchased by the student separately.
† Additional costs:
Textbooks, manuals, etc – $575 (fees are subject to change).
International Students
Visit the International Fees and Related Costs page for more information.
Financial Assistance
This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.
Disclaimer: The information contained in this website is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College fee requirements.
Admission Requirements
Applicants are selected on the basis of their academic achievement, including the required courses and any other selection criteria outlined below.
- OSSD (Ontario Secondary School Diploma) or equivalent**
- Grade 12 English (C or U)
Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101). There are a limited number of seats available, and admission is not guaranteed.
** Mature student status (19 years of age or older and no OSSD)
Mature students may take the Admissions Assessment for English OR may consider upgrading to achieve the credit needed in English.
Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice, and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.
Course Exemptions
College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Health Policy
Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown College is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to halal and kosher foods.
How to Apply
Domestic students should apply through Ontario Colleges.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown College Online Application System.
Contact Us
DOMESTIC STUDENT ADMISSIONS
For inquiries about domestic admission requirements, admission deadlines or the admissions process, please contact the Admissions Office at admissions@georgebrown.ca or visit the Admissions web page.
FINANCIAL/FEES
For inquiries about OSAP, bursaries, scholarships and other financial inquiries, please contact the Financial Aid Office at FinAid@georgebrown.ca or visit the Financial Aid web page.
Hospitality-Hotel Operations Management (H133)
For general School of Hospitality and Tourism Management—related inquiries, please contact chcastudentsupport@georgebrown.ca.
For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
Visit Our Campus
Join us for an upcoming Discovery Day, where you will learn more about your area of interest, get a first-hand look at our facilities and meet with representatives from George Brown College.
Hospitality – Hotel Operations Management Program (H133)
Program Description
Program Overview
Located in the heart of downtown Toronto, George Brown puts you at the centre of the hospitality industry in Canada. If you would like to become a part of the vibrant global hotel industry, the two-year Hospitality – Hotel Operations Management diploma program will provide you with the knowledge and skills needed to launch a successful career.
Full Description
Our Hospitality – Hotel Operations Management program exposes you to current and best practices in:
- front office
- food and beverage
- marketing and sales
- conferences and event planning
- retirement homes
- branded residences
- country clubs
You will receive industry certification in food safety, responsible alcohol beverage service and first aid (CPR).
As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed hotel operations work experience opportunities that they believe will provide the learning experiences they value, and that meet the learning outcomes of the program. This opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts. In addition, you will participate in a hotel operations management simulation as part of your final capstone project, which will allow you to apply your newly acquired skills and learning.
To better hone your international hotel management skills, you have the option of participating in an exclusive European Study Tour visiting some of the top hotels in Europe.
Your Field Education Options
As part of your fourth semester, you will complete a 14-week industry externship with your choice of a nationwide or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network of contacts. Hotel Operations Management program will make you the kind of multitalented graduate the local and international hotel industry is seeking in today’s competitive environment.
Graduates gain the skills required to be progressive leaders within the industry, enriching the experience of hotel guests. You will receive industry certifications in food safety, responsible alcohol beverage service and first aid (CPR).
This program allows you to switch into any of our hospitality and tourism management programs by your second year, should your hospitality area of interest change. As well, we know life can be full of unexpected events; should you not be able to complete your final year of study, our common first year model makes you eligible to graduate with a one-year certificate in Hospitality Services (H101).
Career & Postgraduate Study Opportunities
Educational Pathways
Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 2.7 to qualify. Talk to a program coordinator about articulation options.
For further information, see Transfer Guide.
Courses
Required Courses
SEMESTER 1
| Code | Course name |
|---|---|
| HOST1085 | Principles of Hospitality and Tourism Management |
| HOSF1171 | Global Accommodation Industry |
| HOST1172 | Introduction to Wines and Beverages |
| HOST1170 | Introduction to Catering |
| HOST1146 | Leading, Following and Speaking with Confidence |
| COMM2000 | Communicating Across Contexts** |
| MATH1250 | Introduction to Management Numeracy with Excel Applications |
| HOST1068 | Smart Serve (online certificate) |
| HOSF1145 | Sanitation (online certificate) |
| HOSF1146 | Emergency First Aid/Heartsaver CPR (weekend course) |
SEMESTER 2
| Code | Course name |
|---|---|
| HOST1174 | Remarkable Restaurant Service – An Introduction to the Industry |
| HOST1043 | Special Events Planning and Delivery |
| HOST1173 | Hospitality Marketing and Social Media |
| HOST1160 | Career Preparation |
| HOST1175 | Global Tourism Geography* |
| HRM1015 | Human Resources Management* |
| LAW1017 | Introduction to Hospitality Law* |
| ACCT1048 | Hospitality Accounting* |
| GSCI1035 | Science of Sustainability |
SEMESTER 3
| Code | Course name |
|---|---|
| ACCT2017 | Managerial Accounting |
| HOST1150 | Food and Beverage Cost Control |
| HOST1193 | Strategic Revenue Management |
| HOSF1095 | Front Office Operations |
| HOST2036 | Housekeeping and Facilities Management |
| HOST1192 | Retirement Community Management* |
| HOST1066 | Mixology* |
| GNED | General Education Elective |
SEMESTER 4
| Code | Course name |
|---|---|
| HOST2084 | Hotel Investment Capstone Project (online) |
| HOST2133 | Industry Externship |
| GNED | General Education Elective |
* seven-week courses
** Based on the results of your placement test, you may be required to take COMM 1000 (Introduction to College Communication). COMM 1000 does not count as a course required for graduation and you will be charged for this extra course. Please visit Assessment Centre for more information.
Program Learning Outcomes
The graduate demonstrates the ability to:
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Tuition & Fees
Domestic Tuition
International Tuition
Additional Costs
* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2022. Fees are subject to change for programs starting in Fall 2023 and at later dates.
** Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2023. Fees are subject to change for programs starting in Fall 2024 and at later dates.
† Additional costs:
Textbooks, manuals, etc. – $575 (fees are subject to change).
Included in material fees is a uniform; black pants, grey Oxford shirt and a bib apron, as well as a professional bar kit.
International Students
Visit the International Fees and Related Costs page for more information.
Financial Assistance
This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.
Disclaimer: The information contained in this website is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College fee requirements.
Admission Requirements
Applicants are selected on the basis of their academic achievement, including the required courses, and any other selection criteria outlined below.
- Ontario Secondary School Diploma or equivalent**
- Grade 12 English (C or U)
Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101). There are a limited number of seats available and admission is not guaranteed.
** Mature student status (19 years of age or older and no OSSD)
Mature students may take the Admissions Assessment for English, OR may consider upgrading to achieve the credit needed in English.
Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.
Course Exemptions
College or university credits may qualify you for course exemptions. Please visit Transfer Guide for more information.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Health Policy
Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown College is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to halal and kosher foods.
How to Apply
Domestic students should apply through Ontario Colleges.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown College Online Application System.
Contact Us
DOMESTIC STUDENT ADMISSIONS
For inquiries about domestic admission requirements, admission deadlines or the admissions process, please contact the Admissions Office at admissions@georgebrown.ca or visit the Admissions web page.
FINANCIAL/FEES
For inquiries about OSAP, bursaries, scholarships and other financial inquiries, please contact the Financial Aid Office at FinAid@georgebrown.ca or visit the Financial Aid web page.
Hospitality-Hotel Operations Management (H133)
For general School of Hospitality and Tourism Management—related inquiries, please contact chcastudentsupport@georgebrown.ca.
For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
Visit Our Campus
Join us for an upcoming Discovery Day, where you will learn more about your area of interest, get a first-hand look at our facilities and meet with representatives from George Brown College.
