Resetting Your Password

Getting started

Technical support is available should you be having trouble resetting your password.

Your password change will apply not only to your access to STU-View, email, and Blackboard, and other college systems but also to any wifi connections you have configured your mobile devices to make to the GBC network.

Prior to resetting your password, please ensure that you disable and/or delete any passwords stored in your browser cache, VPN, wireless and/or email settings on your desktops, laptops, tablets, smartphones, etc. Once your password has successfully been reset, simply update those devices with your new password and re-enable the services. Failure to update your stored password on these devices will result in your account getting locked out and you will be required to reset your password again.

Password Support

Logging in for the First Time

STEPS:

  1. From an Internet browser navigate, and log in, to George Brown's self-serve password utility.
    a) In the browser address bar enter: https://service.georgebrown.ca. If a security warning is displayed, click on Continue to this website.
    b) Log in using your personal User ID (i.e. your student or employee number) and Password (for staff, this is the password you received through a College Alert email; for students, the password you received in the mail) .
    c) Click Login.

    Please note that after 5 consecutive failed login attempts, the system displays a dialog box stating that your account is suspended. The system sends an email message containing your password to the email account registered in Banner (staff) or Stu-View (students) .

    If you have not registered an email address, contact the following for assistance with unlocking your account:
    Staff (including staff with a locked out student User ID) : call the Contact Centre (ext. 2000)
    Students: visit a Student Service Centre or call the Contact Centre (ext. 2000)
     
  2. Your Password Expired page is displayed. You must now change your password.
    a) Enter your current password in the Current Tivoli Identity Management password field.
    b) Click on Review the criteria for my new password.
    c) Enter an identical new password in both the New password and New password (confirm) fields.
    d) Click OK.

    The current criteria for an acceptable password are means that your password:
    - must be at least 6 characters, but no longer than 20 characters
    - must begin with a letter (i.e. A, B, C … Z; or a, b, c … z)
    - must contain only letters (upper- and lower-case) and numbers (i.e. A, B, C … Za, b, c … z; or 0, 1, 2 ... 9)
    - must contain at least 1 upper-case letter (i.e. A, B, C … Z) , 1 lower-case letter (i.e. a, b, c … z) , and 1 number (i.e. 0, 1, 2 ... 9)
    - cannot use a character more than twice in a row (e.g. aaZZ77)
    - cannot be repeated if used recently either in backwards or forwards forms (e.g. if one of your previous 3 passwords was bRo5wn, you cannot use either bRo5wn or nw5oRb)

    Some examples of valid passwords:
    - Brown5
    - broWn5
    - bRo5wn
    - Gbcc144
    - gBc012

    The password change is typically complete within a few seconds, but may take up to a minute.
     
  3. The Forgotten Password Information page is displayed.
    a) Enter answers to any 5 of the 10 question choices. (Please note that no spelling or other verification checks are performed on your answers.)
    b) Click OK.
     
  4. The Request Completed page is displayed. (At this point you may wish to print or copy your answers for future reference.) Click Logoff to exit.
     
  5. A dialog box confirms that your User ID is logged off. For your security, we recommend that you exit from your Internet browser at this point, and start a new browser if Internet access is required.


You may return to the self-serve password utility at any time, to change your password or to change your challenge questions and answers.

Forgot your Password?

STEPS:

  1. From an Internet browser navigate, and log in, to George Brown's self-serve password utility.
    a) In the browser address bar enter:https://service.georgebrown.ca. If a security warning is displayed, click on Continue to this website.
    b) Enter your User ID.
    c) Click on Forgot your password?.
     
  2. The Forgot Your Password page is displayed, and you are prompted for answers to 3 of the questions you chose when you first used the utility.
    a) Enter the answers.
    b) Click OK.

    Please note that after 5consecutive failed attempts, the system displays a dialog box stating that your account is suspended. The system sends an email message containing your password to the email account registered in Banner (staff) or Stu-View (students).

    If you have not registered an email address, contact the following for assistance with unlocking your account:
    1. Staff (including staff with a locked out student User ID): call the Contact Centre (ext. 2000)
    2. Students: visit a Student Service Centre or call the Contact Centre (ext. 2000)
  3. The Specify New Password page is displayed.
    a) Enter an identical new password in both the New password and New password (confirm) fields.
    b) Click OK.
     
  4. The self-serve menu is displayed, with a dialog box confirming your password was changed. The password change is typically complete within a few seconds, but may take up to a minute.

    Click Logoff to exit.
     
  5. A dialog box confirms that your User ID is logged off. For your security, we recommend that you exit from your Internet browser at this point, and start a new browser if Internet access is required.

Resetting your Password

STEPS:

  1. From an internet browser navigate, and log in, to George Brown's self-serve password utility.
    a) In the browser address bar enter:https://service.georgebrown.ca. If a security warning is displayed, click on Continue to this website.

    b) Log in using your personal User ID (i.e. your student or employee number) and Password.
    c) Click Login.

  2. The self-serve menu is displayed. Click Change Password.

  3. The Change Password page is displayed.
    a) Enter your current password in the Current Tivoli Identity Manager password field.
    b) Click on Review the criteria for my new password.
    c) Enter an identical new password in both the New password and New password (confirm) fields.
    d) Click OK.

  4. The Request Submitted page is displayed. The password change is typically complete within a few seconds, but may take up to a minute. You can view the status of the change request by clicking on View My Requests.

  5. The View My Requests page is displayed. The Status field will show the result of the password change. Click Logoff to exit.

  6. A dialog box confirms that your User ID is logged off.

For your security, we recommend that you exit from your internet browser at this point, and start a new browser if internet access is required.

How to Change your Password Challenge Questions

STEPS:

  1. From an Internet browser navigate, and log in, to George Brown's self-serve password utility.
    a) In the browser address bar enter: https://service.georgebrown.ca. If a security warning is displayed, click on Continue to this website.
    b) Log in using your personal User ID (i.e. your student or employee number) and Password.
    c) Click Login.
     
  2. The self-serve menu is displayed. Select Change Forgotten Password Information.
     
  3. The Change Forgotten Password Information page is displayed. You may change one or more questions and/or answers.
    a) Click Clear to the right of questions you wish to answer differently or questions you do not wish to retain.
    b) Answer questions.

    To change the answer to a question:
    Click Clear to the right of the question, and enter a new answer.

    To replace one question with another:

    Click Clear to the right of the question you want to replace, and enter an answer to the question you prefer.

    c) When you have completed all of your changes, and have a total of 5 questions answered, click OK.
     
  4. The new challenge questions and answers are displayed. Click Logoff to exit.
     
  5. A dialog box confirms that your User ID is logged off.

For your security, we recommend that you exit from your Internet browser at this point, and start a new browser if Internet access is required.