Office Administration – Health Services Program (S135)

2022-20232023-2024
  • Program Name:
    Office Administration – Health Services
  • Code: S135
  • Credential:
    Ontario College Diploma
  • Method of Study:
    Full-time
  • Duration:
    2 years (4 semesters)
  • Centre:
  • School: Health Services Management
  • Location: Waterfront Campus
  • Starting Months: January, September
  • Domestic Tuition:
    $3,856.00 *
  • Experiential Learning:

    Field Placement in Semester 4.

  • Fall 2022 Delivery:
    Semester 1, 3: Hybrid
  • Winter 2023 Delivery:
    Semester 1, 2, 4: Hybrid

Compare up to 3 programs

Overview

Program Overview

The Office Administration – Health Services program gives you the opportunity to develop the specialized skills you need to work in a variety of health care settings. These include relevant technological skills like computer applications and specialized software, medical terminology, clinical and office procedures, effective oral and written communication skills and soft skills such as interpersonal skills, teamwork and customer service.

Full Description

Office Administration – Health Services is a two-year diploma program that will prepare you to work effectively and efficiently in a health care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or "people" skills.

Some of the practical and technical skills include:

  • computer applications and software
  • medical terminology and anatomy
  • transcription
  • administrative and clinical office procedures
  • billing for medical office settings
  • health care law

We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:

  • active listening
  • effective writing for business communication
  • oral communication skills

Your Field Education Options

During semester 4, students are on placement one day per week until the end of the semester at which point they have an intensive two-week placement period (five days per week).

While off-site, students will observe, shadow and practice the various skills required to successfully manage the day-to-day tasks that are applicable to the environment they are in such as registration, appointment scheduling, reception, mail, forms, records management, working with applicable software and hardware.

Students may also be involved in projects that require adherence to confidentiality and privacy laws. These projects may also draw upon their soft skills, critical thinking and problem-solving skills.

Requirements for successful completion of work placement include demonstration of work readiness behaviour through exemplary attendance and punctuality as well as professional conduct and attire.

Typical sites vary broadly and can include community and teaching hospitals, urgent care, long-term care facilities, clinics and diagnostic facilities.

Students have had placements in diverse areas such as family practice, medical and surgical specialities, physiotherapy sports medicine specialists, chiropractors and midwifery.

Program Learning Outcomes

The graduate demonstrates the ability to:

  1. Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
  2. Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
  3. Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
  4. Operate and provide support to others related to the use of office equipment and technologies.
  5. Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
  6. Produce financial and client billing records for health services by compiling relevant information and using accounting software.
  7. Produce health documents and reports using available technologies and applying industry standards.
  8. Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
  9. Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

Courses

Required Courses

SEMESTER 1

Code Course name
COMP 1206 Technology and Information I
KB 1002 Keyboarding I
SCI 1015 Anatomy and Terminology I
STS 1034 Strategies for Student Success
COMM 1007 College English**
GNED General Education Elective

SEMESTER 2

Code Course name
COMP 1212 Technology and Information II
KB 1003 Keyboarding II
MATH 1030 Foundation Mathematics for Health Services
OP 1013 Office Procedures
SCI 1022 Anatomy and Terminology II
GNED General Education Elective
HLTH 1024 Introduction to Health Care Law

SEMESTER 3

Code Course name
BUS 2016 Bookkeeping for the Medical Office Environment
CLIN 1003 The Clinical Environment
COMP 1045 Healthcare Documentation I
COMP 2142 Technology and Information III – Excel
KB 2005 Keyboarding III
OP 1009 Health Insurance Billing I
SCI 2012 Anatomy and Terminology III
GNED General Education Elective

SEMESTER 4

Code Course name
COMP 2036 Healthcare Documentation II
COMP 2143 Technology and Information IV – Access
JOBS 1000 Placement
JOBS 1001 Career Launch
KB 2006 Keyboarding Applications
OP 2013 Health Insurance Billing II
GNED General Education Elective

**Based on the results of your placement test, you may be required to take COMM 1000 Introduction to College Communication before progressing to COMM 1007. COMM 1000 does not count as a course required for graduation, and you will be charged for this extra course. Please visit Assessment Centre for more information.

Career & Postgraduate Study Opportunities

Your Career

 

    Career Options

    As a graduate you can become a vital member of a health care team in a variety of positions including, but not limited to:

    • receptionist
    • clerical assistant
    • office administrator
    • hospital unit clerk

    There are a wide range of employment opportunities open to you in this field. Graduates of our program have found employment in:

    • doctors' offices
    • clinics
    • hospitals
    • pharmaceutical companies
    • government agencies
    • medical organizations

    Tuition and Fees

    Domestic Tuition

    $3,856.00 *

    Additional Costs

    * Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2021. Fees are subject to change for programs starting in Fall 2022 and at later dates.

    International Students

    Visit the International Fees and Related Costs page for more information. 

    Financial Assistance

    This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.

    Disclaimer: The information contained in this website is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College fee requirements.

    How to Qualify and Apply

    Admission Requirements

    Applicants are selected on the basis of their academic achievement, including the required courses, and the selection criteria outlined below.

    • Ontario Secondary School Diploma or equivalent**
    • grade 12 English (C or U)
    • an information session is strongly recommended
    • basic knowledge of keyboarding skills is recommended

    ** Mature Student Status (19 years of age or older and no OSSD)

    Mature students may take the Admissions Assessment for English, OR may consider upgrading to achieve the credit(s) needed in English.

    Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

    Course Exemptions

    College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.

    International Students

    Visit the International Admissions page for more information regarding country specific admission requirements.  

    Special Requirements

    Pre-placement Health Form (for second-year students only)

    • Upon confirmation of acceptance into this program, students must meet all the mandatory pre-placement health requirements for the program. It may take up to four months to complete all the requirements.
    • All costs, service fees and fines associated with the overall health requirements are the responsibility of the student.
    • For further details and to download the mandatory pre-placement health form, go to the Pre-placement website.

    Police Vulnerable Sector Check (for second-year students only)

    • In compliance with the requirements of our placement partners, all students in this program are required to have a police vulnerable sector check completed, and this check must be renewed annually before entering into field or clinical placement.
    • The police vulnerable sector check process typically takes two to three months, but under some circumstances can take four to eight months. This is required to protect the clientele of our placement partner agencies, who are considered "vulnerable persons" under the law.
    • Students are responsible for ensuring that the police vulnerable sector check covers appropriateness for "individuals being employed and/or volunteering who will be working with vulnerable person(s)."
    • Students are required to keep the original copy of their police vulnerable sector check.
    • Students who are unable to provide a "clear" police vulnerable sector check may not be able to start their field or clinical placement and therefore may be unable to complete the program. Students who are not eligible to attend their practice placement due to a "not clear" status will jeopardize their progress in the program.
    • Failure to meet the requirements for field placement will prevent students from completing the program and/or securing employment.

    The fees for the police record check vary and must be paid by the student. For more information, please visit the Pre-placement website.

    How to Apply

    Domestic students should apply through Ontario Colleges.

    International Students

    Visit the How to Apply page for more information on how and when to apply. 

    International students should apply through the George Brown College Online Application System.

    Contact Us

    School of Health Services Management

    For more information, email Yan Sang at yansang.feng@georgebrown.ca

    For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.

    International Students

    Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page

    Sign up and learn more about your options, our programs, and life at George Brown.

    Office Administration – Health Services Program (S135)

    2022-20232023-2024
    • Program Name:
      Office Administration – Health Services
    • Code: S135
    • Credential:
      Ontario College Diploma
    • Method of Study:
      Full-time
    • Duration:
      2 years (4 semesters)
    • Centre:
    • School: Health Services Management
    • Location: Waterfront Campus
    • Starting Months: January, September
    • Domestic Tuition:
      $3,863.00 *
    • Experiential Learning:

      Field Placement in Semester 4.

    • Spring 2022 Delivery:
      Semester 2: Hybrid
    • Winter 2022 Delivery:
      Semester 1, 2, 4: Online

    Compare up to 3 programs

    Overview

    Program Overview

    The Office Administration – Health Services program gives you the opportunity to develop the specialized skills you need to work in a variety of health care settings. These include relevant technological skills like computer applications and specialized software, medical terminology, clinical and office procedures, effective oral and written communication skills and soft skills such as interpersonal skills, teamwork and customer service.

    Full Description

    Office Administration – Health Services is a two-year diploma program that will prepare you to work effectively and efficiently in a health care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or "people" skills.

    Some of the practical and technical skills include:

    • computer applications and software
    • medical terminology and anatomy
    • transcription
    • administrative and clinical office procedures
    • billing for medical office settings
    • health care law

    We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:

    • active listening
    • effective writing for business communication
    • oral communication skills

    Your Field Education Options

    During Semester 4, students are on placement one day per week until the end of the semester at which point they have an intensive two-week placement period (five days per week).

    While off-site, students will observe, shadow and practice the various skills required to successfully manage the day-to-day tasks that are applicable to the environment they are in such as registration, appointment scheduling, reception, mail, forms, records management, working with applicable software and hardware.

    Students may also be involved in projects that require adherence to confidentiality and privacy laws. These projects may also draw upon their soft skills, critical thinking and problem-solving skills.

    Requirements for successful completion of work placement include demonstration of work readiness behaviour through exemplary attendance and punctuality as well as professional conduct and attire.

    Typical sites vary broadly and can include community and teaching hospitals, urgent care, long-term care facilities, clinics and diagnostic facilities.

    Students have had placements in diverse areas such as family practice, medical and surgical specialities, physiotherapy sports medicine specialists, chiropractors and midwifery.

    Program Learning Outcomes

    The graduate has reliably demonstrated the ability to:

    1. Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
    2. Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
    3. Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
    4. Operate and provide support to others related to the use of office equipment and technologies.
    5. Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
    6. Produce financial and client billing records for health services by compiling relevant information and using accounting software.
    7. Produce health documents and reports using available technologies and applying industry standards.
    8. Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
    9. Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

    Courses

    Required Courses

    SEMESTER 1

    Code Course name
    COMP 1206 Technology and Information I
    KB 1002 Keyboarding I
    SCI 1015 Anatomy and Terminology I
    STS 1034 Strategies for Student Success
    COMM 1007 College English**
    GNED General Education Elective

    SEMESTER 2

    Code Course name
    COMP 1212 Technology and Information II
    KB 1003 Keyboarding II
    MATH 1030 Foundation Mathematics for Health Services
    OP 1013 Office Procedures
    SCI 1022 Anatomy and Terminology II
    GNED General Education Elective
    HLTH 1024 Introduction to Health Care Law

    SEMESTER 3

    Code Course name
    BUS 2016 Bookkeeping for the Medical Office Environment
    CLIN 1003 The Clinical Environment
    COMP 1045 Healthcare Documentation I
    COMP 2142 Technology and Information III – Excel
    KB 2005 Keyboarding III
    OP 1009 Health Insurance Billing I
    SCI 2012 Anatomy and Terminology III
    GNED General Education Elective

    SEMESTER 4

    Code Course name
    COMP 2036 Healthcare Documentation II
    COMP 2143 Technology and Information IV – Access
    JOBS 1000 Placement
    JOBS 1001 Career Launch
    KB 2006 Keyboarding Applications
    OP 2013 Health Insurance Billing II
    GNED General Education Elective

    **Based on the results of your placement test, you may be required to take COMM1003 (English Skills)*** or CESL1003 (English Skills – ESL)*** before progressing to COMM1007. COMM1003/CESL1003*** does not count as a course required for graduation, and you will be charged for this extra course. Please visit Assessment Centre for more information.

    ***COMM1003/CESL1003 courses will be replaced by COMM1000 Introduction to College Communication starting with Winter 2022 intake.

    Career & Postgraduate Study Opportunities

    Your Career

    As a graduate you can become a vital member of a health care team in a variety of positions including, but not limited to:

    • receptionist
    • clerical assistant
    • office administrator
    • hospital unit clerk

    There are a wide range of employment opportunities open to you in this field. Graduates of our program have found employment in:

    • doctors' offices
    • clinics
    • hospitals
    • pharmaceutical companies
    • government agencies
    • medical organizations

    Tuition and Fees

    Domestic Tuition

    $3,863.00 *

    Additional Costs

    * Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2020. Fees are subject to change for programs starting in Fall 2021 and at later dates.

    International Students

    Visit the International Fees and Related Costs page for more information. 

    Financial Assistance

    This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.

    Disclaimer: The information contained in this website is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College fee requirements.

    How to Qualify and Apply

    Admission Requirements

    Applicants are selected on the basis of their academic achievement, including the required courses, and the selection criteria outlined below.

    • Ontario Secondary School Diploma or equivalent**
    • Grade 12 English (C or U)
    • An information session is strongly recommended
    • Basic knowledge of keyboarding skills is recommended

    ** Mature Student status (19 years of age or older and no OSSD)

    Mature Students may take the Admissions Assessment for English, OR may consider upgrading to achieve the credit(s) needed in English.

    Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

    Course Exemptions

    College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.

    International Students

    Visit the International Admissions page for more information regarding country specific admission requirements.  

    Special Requirements

    Pre-placement Health Form (for second-year students only)

    • Upon confirmation of acceptance into this program, students must meet all the mandatory pre-placement health requirements for the program. It may take up to four months to complete all the requirements.
    • All costs, service fees and fines associated with the overall health requirements are the responsibility of the student.
    • For further details and to download the mandatory pre-placement health form, go to the pre-placement website

    Police Vulnerable Sector Check (for second-year students only)

    • In compliance with the requirements of our placement partners, all students in this program are required to have a police vulnerable sector check completed, and this check must be renewed annually before entering into field or clinical placement.
    • The police vulnerable sector check process typically takes two to three months, but under some circumstances can take four to eight months. This is required to protect the clientele of our placement partner agencies, who are considered "vulnerable persons" under the law.
    • Students are responsible for ensuring that the police vulnerable sector check covers appropriateness for "individuals being employed and/or volunteering who will be working with vulnerable person(s)."
    • Students are required to keep the original copy of their police vulnerable sector check.
    • Students who are unable to provide a "clear" police vulnerable sector check may not be able to start their field or clinical placement and therefore may be unable to complete the program. Students who are not eligible to attend their practice placement due to a "not clear" status will jeopardize their progress in the program.
    • Failure to meet the requirements for field placement will prevent students from completing the program and/or securing employment.

    The fees for the police record check vary and must be paid by the student. For more information, please visit the pre-placement website

    How to Apply

    Domestic students should apply through Ontario Colleges.

    International Students

    Visit the How to Apply page for more information on how and when to apply. 

    International students should apply through the George Brown College Online Application System.

    Contact Us

    School of Health Services Management

    Phone: 416-415-5000, ext. 4542

    Email: Kristina.Autio@georgebrown.ca

    For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.

    International Students

    Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page

    Sign up and learn more about your options, our programs, and life at George Brown.

    Office Administration – Health Services Program (S135)

    2022-20232023-2024
    • Program Name:
      Office Administration – Health Services
    • Code: S135
    • Credential:
      Ontario College Diploma
    • Method of Study:
      Full-time
    • Duration:
      2 years (4 semesters)
    • Centre:
    • School: Health Services Management
    • Location: Waterfront Campus
    • Starting Months: January, September
    • Domestic Tuition:
      $3,799.00 *
    • Experiential Learning:

      Field Placement in semester 4.

    • Fall 2020 Delivery Method:
      Online (on-campus activities will resume as soon as it is safe to do so)

    Compare up to 3 programs

    Overview

    Program Overview

    The Office Administration – Health Services program gives you the opportunity to develop the specialized skills you need to work in a variety of health-care settings. These include relevant technological skills like computer applications and specialized software, medical terminology, clinical and office procedures, effective oral and written communication skills, and soft skills such as interpersonal skills, teamwork, and customer service.

    Full Description

    Due to the COVID-19 pandemic, the planned delivery of this course starting in September 2020 will be online.

    PLEASE NOTE: In response to this evolving situation, the delivery, learning activities and evaluation methods may be further modified mid-semester.

    Learners will require access to high-speed internet, a computer with a built-in or external web camera, a microphone and Google Chrome or Firefox as a web browser for online learning.

    Office Administration – Health Services is a two-year diploma program that will prepare you to work effectively and efficiently in a health-care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or 'people' skills.

    Some of the practical and technical skills include:

    • computer applications and software
    • medical terminology and anatomy
    • transcription
    • administrative and clinical office procedures
    • billing for medical office settings
    • health-care law

    We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:

    • active listening
    • effective writing for business communication
    • oral communication skills

    Your Field Education Options

    During Semester 4, students are on placement one day per week until the end of the semester at which point they have an intensive two-week placement period (five days per week).

    While offsite, students will observe, shadow and practice the various skills required to successfully manage the day-to-day tasks that are applicable to the environment they are in such as registration, appointment scheduling, reception, mail, forms, records management, working with applicable software and hardware.

    Students may also be involved in projects that require adherence to confidentiality and privacy laws. These projects may also draw upon their soft skills, critical thinking and problem-solving skills.

    Requirements for successful completion of work placement include demonstration of work readiness behaviour through exemplary attendance and punctuality as well as professional conduct and attire.

    Typical sites vary broadly and can include community and teaching hospitals, urgent care, long-term care facilities, clinics, and diagnostic facilities.

    Students have had placements in diverse areas such as family practice, medical and surgical specialities, physiotherapy sports medicine specialists, chiropractors, and midwifery.

    Program Learning Outcomes

    The graduate has reliably demonstrated the ability to:

    1. Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
    2. Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
    3. Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
    4. Operate and provide support to others related to the use of office equipment and technologies.
    5. Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
    6. Produce financial and client billing records for health services by compiling relevant information and using accounting software.
    7. Produce health documents and reports using available technologies and applying industry standards.
    8. Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
    9. Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

    Courses

    Required Courses

    SEMESTER 1

    semester courses
    Code Course name
    COMP1206 Technology and Information I
    KB1002 Keyboarding I
    SCI1015 Anatomy and Terminology I
    STS1034 Strategies for Student Success
    COMM1007 College English
    GNED General Education Elective

    SEMESTER 2

    semester courses
    Code Course name
    COMP1212 Technology and Information II
    KB1003 Keyboarding II
    MATH1030 Foundation Mathematics for Health Services
    OP1013 Office Procedures
    SCI1022 Anatomy and Terminology II
    GNED General Education Elective
    HLTH1024 Introduction to Health Care Law

    SEMESTER 3

    semester courses
    Code Course name
    BUS2016 Book Keeping for the Medical Office Environment
    CLIN1003 The Clinical Environment
    COMP1045 Healthcare Documentation I
    COMP2142 Technology and Information III – Excel
    KB2005 Keyboarding III
    OP1009 Health Insurance Billing I
    SCI2012 Anatomy and Terminology III
    GNED General Education Elective

    SEMESTER 4

    semester courses
    Code Course name
    COMP2036 Healthcare Documentation II
    COMP2143 Technology and Information IV – Access
    JOBS1000 Placement
    JOBS1001 Career Launch
    KB2006 Keyboarding Applications
    OP2013 Health Insurance Billing II
    GNED General Education Elective

    Career & Postgraduate Study Opportunities

    Your Career

    As a graduate you can become a vital member of a health-care team in a variety of positions including, but not limited to:

    • receptionist
    • clerical assistant
    • office administrator
    • hospital unit clerk

    There are a wide range of employment opportunities open to you in this field. Graduates of our program have found employment in:

    • doctors' offices
    • clinics
    • hospitals
    • pharmaceutical companies
    • government agencies
    • medical organizations

    Tuition and Fees

    Domestic Tuition

    $3,799.00 *

    Additional Costs

    * Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2019. Fees are subject to change for programs starting in Fall 2020 and at later dates.

    International students: Visit the International Fees and Related Costs page for more information.

    International Students

    Visit the International Fees and Related Costs page for more information. 

    Financial Assistance

    This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.

    Disclaimer: The information contained in this website is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College fee requirements.

    How to Qualify and Apply

    Admission Requirements

    Applicants are selected on the basis of their academic achievement, including the required courses, and the selection criteria outlined below.

    • Ontario Secondary School Diploma or equivalent**
    • Grade 12 English (C or U)
    • An information session is strongly recommended
    • Basic knowledge of keyboarding skills is recommended

    ** Mature Student status (19 years of age or older and no OSSD)

    Mature Students may take the Admissions Assessment for English, OR may consider upgrading to achieve the credit(s) needed in English.

    Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

    Course Exemptions

    College or university credits may qualify you for course exemptions. Please visit georgebrown.ca/transferguide for more information.

    International Students

    Visit the International Admissions page for more information.

    International Students

    Visit the International Admissions page for more information regarding country specific admission requirements.  

    Special Requirements

    Pre-placement Health Form (for second-year students only)

    • Upon confirmation of acceptance into this program, students must meet all the mandatory pre-placement health requirements for the program. It may take up to four months to complete all the requirements.
    • All costs, service fees and fines associated with the overall health requirements are the responsibility of the student.
    • For further details and to download the mandatory pre-placement health form, go to the Pre-placement website at georgebrown.ca/preplacement

    Police Vulnerable Sector Check (for second-year students only)

    • In compliance with the requirements of our placement partners, all students in this program are required to have a police vulnerable sector check completed, and this check must be renewed annually before entering into field or clinical placement.
    • The police vulnerable sector check process typically takes two to three months, but under some circumstances can take four to eight months. This is required to protect the clientele of our placement partner agencies, who are considered "vulnerable persons" under the law.
    • Students are responsible for ensuring that the police vulnerable sector check covers appropriateness for "individuals being employed and/or volunteering who will be working with vulnerable person(s)."
    • Students are required to keep the original copy of their police vulnerable sector check.
    • Students who are unable to provide a "clear" police vulnerable sector check may not be able to start their field or clinical placement and therefore may be unable to complete the program. Students who are not eligible to attend their practice placement due to a "not clear" status will jeopardize their progress in the program.
    • Failure to meet the requirements for field placement will prevent students from completing the program and/or securing employment.

    The fees for the police record check vary and must be paid by the student. For more information, please visit the Pre-placement website at georgebrown.ca/preplacement

    How to Apply

    Domestic students should apply through Ontario Colleges

    International Students

    Visit the How to Apply page for more information on how and when to apply. 

    International students should apply through the George Brown College Online Application System.

    Contact Us

    School of Health Services Management

    Phone: 416-415-5000, ext. 4542

    Email: kcallemartinez@georgebrown.ca

    For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.

    International Students

    Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page

    Sign up and learn more about your options, our programs, and life at George Brown.

    Office Administration – Health Services Program (S135)

    2022-20232023-2024
    • Program Name:
      Office Administration – Health Services
    • Code: S135
    • Credential:
      Ontario College Diploma
    • Method of Study:
      Full-time
    • Duration:
      2 years (4 semesters)
    • Centre:
    • School: Health Services Management
    • Location: Waterfront Campus
    • Starting Months: January, September
    • Domestic Tuition:
      $4,076.00 *
    • Experiential Learning:
      Field Placement in semester 4.

    Compare up to 3 programs

    Overview

    Program Overview

    The Office Administration – Health Services program gives you the opportunity to develop the specialized skills you need to work in a variety of health-care settings. These include relevant technological skills like computer applications and specialized software, medical terminology, clinical and office procedures, effective oral and written communication skills, and soft skills such as interpersonal skills, teamwork, and customer service.

    Full Description

    Office Administration – Health Services is a two-year diploma program that will prepare you to work effectively and efficiently in a health-care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or 'people' skills.

    Some of the practical and technical skills include:

    • computer applications and software
    • medical terminology and anatomy
    • transcription
    • administrative and clinical office procedures
    • billing for medical office settings
    • health-care law

    We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:

    • active listening
    • effective writing for business communication
    • oral communication skills

    Your Field Education Options

    During Semester 4, students are on placement one day per week until the end of the semester at which point they have an intensive two-week placement period (five days per week). While offsite, students will observe, shadow and practice the various skills required to successfully manage the day-to-day tasks that are applicable to the environment they are in such as: registration, appointment scheduling, reception, mail, forms, records management, working with applicable software and hardware. Students may also be involved in projects that require adherence to confidentiality and privacy laws. These projects may also draw upon their soft skills, critical thinking and problem-solving skills. Requirements for successful completion of work placement include demonstration of work-readiness behaviour through exemplary attendance and punctuality as well as professional conduct and attire.

    Typical sites vary broadly and can include community and teaching hospitals, urgent care, long-term care facilities, clinics, and diagnostic facilities. Students have had placements in diverse areas such as family practice, medical and surgical specialities, physiotherapy sports medicine specialists, chiropractors, and midwifery.

    Program Learning Outcomes

    The graduate has reliably demonstrated the ability to:

    1. Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
    2. Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
    3. Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
    4. Operate and provide support to others related to the use of office equipment and technologies.
    5. Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
    6. Produce financial and client billing records for health services by compiling relevant information and using accounting software.
    7. Produce health documents and reports using available technologies and applying industry standards.
    8. Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
    9. Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

    Courses

    Required Courses

    SEMESTER 1

    semester courses
    Code Course name
    COMP1206 Technology and Information I
    KB1002 Keyboarding I
    SCI1015 Anatomy and Terminology I
    STS1034 Strategies for Student Success
    COMM1007 College English
    GNED General Education Elective

    SEMESTER 2

    semester courses
    Code Course name
    COMP1212 Technology and Information II
    KB1003 Keyboarding II
    MATH1030 Foundation Mathematics for Health Services
    OP1013 Office Procedures
    SCI1022 Anatomy and Terminology II
    HLTH1024 Introduction to Health Care Law
    GNED General Education Elective

    SEMESTER 3

    semester courses
    Code Course name
    BUS2016 Bookkeeping for the Medical Office Environment
    CLIN1003 The Clinical Environment
    COMP1045 Healthcare Documentation I
    COMP2142 Technology and Information III – Excel
    KB2005 Keyboarding III
    OP1009 Health Insurance Billing I
    SCI2012 Anatomy and Terminology III
    GNED General Education Elective

    SEMESTER 4

    semester courses
    Code Course name
    COMP2036 Healthcare Documentation II
    COMP2143 Technology and Information IV – Access
    JOBS1000 Placement
    JOBS1001 Career Launch
    KB2006 Keyboarding Applications
    OP2013 Health Insurance Billing II
    GNED General Education Elective

    Career & Postgraduate Study Opportunities

    Your Career

    As a graduate you can become a vital member of a health-care team in a variety of positions including, but not limited to:

    • receptionist
    • clerical assistant
    • office administrator
    • hospital unit clerk

    There are a wide range of employment opportunities open to you in this field. Graduates of our program have found employment in:

    • doctors’ offices
    • clinics
    • hospitals
    • pharmaceutical companies
    • government agencies
    • medical organizations

    Tuition and Fees

    Domestic Tuition

    $4,076.00 *

    Additional Costs

    * Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2018. Fees are subject to change for programs starting in Fall 2019 and at later dates.

    International students: Visit the International Fees and Related Costs page for more information.

    International Students

    Visit the International Fees and Related Costs page for more information. 

    Disclaimer: The information contained in this website is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College fee requirements.

    How to Qualify and Apply

    Admission Requirements

    Applicants are selected on the basis of their academic achievement, including the required courses, and the selection criteria outlined below.

    • Ontario Secondary School Diploma or equivalent**
    • Grade 12 English (C or U)
    • An information session is strongly recommended
    • Basic knowledge of keyboarding skills is recommended

    ** Mature Student status (19 years of age or older and no OSSD)

    Mature Students may take the Admissions Assessment for English, OR may consider upgrading to achieve the credit(s) needed in English.

    Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

    Course Exemptions

    College or university credits may qualify you for course exemptions. Please visit georgebrown.ca/transferguide for more information.

    International Students

    Visit the International Admissions page for more information.

    International Students

    Visit the International Admissions page for more information regarding country specific admission requirements.  

    Special Requirements

    Pre-placement Health Form (for second-year students only)

    • Upon confirmation of acceptance into this program, students must meet all the mandatory pre-placement health requirements for the program. It may take up to four months to complete all the requirements.
    • All costs, service fees and fines associated with the overall health requirements are the responsibility of the student.
    • For further details and to download the mandatory pre-placement health form, go to the Pre-placement website at georgebrown.ca/preplacement

    Police Vulnerable Sector Check (for second-year students only)

    • In compliance with the requirements of our placement partners, all students in this program are required to have a police vulnerable sector check completed, and this check must be renewed annually before entering into field or clinical placement.
    • The police vulnerable sector check process typically takes two to three months, but under some circumstances can take four to eight months. This is required to protect the clientele of our placement partner agencies, who are considered “vulnerable persons” under the law.
    • Students are responsible for ensuring that the police vulnerable sector check covers appropriateness for “individuals being employed and/or volunteering who will be working with vulnerable person(s).”
    • Students are required to keep the original copy of their police vulnerable sector check.
    • Students who are unable to provide a “clear” police vulnerable sector check may not be able to start their field or clinical placement and therefore may be unable to complete the program. Students who are not eligible to attend their practice placement due to a “not clear” status will jeopardize their progress in the program.
    • Failure to meet the requirements for field placement will prevent students from completing the program and/or securing employment.

    The fees for the police record check vary and must be paid by the student. For more information, please visit the Pre-placement website at georgebrown.ca/preplacement

    How to Apply

    Domestic students should apply through Ontario Colleges

    International Students

    Visit the How to Apply page for more information on how and when to apply. 

    International students should apply through the George Brown College Online Application System.

    Contact Us

    School of Health Services Management

    Phone: 416-415-5000, ext. 4542

    Email: kcallemartinez@georgebrown.ca

    For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.

    International Students

    Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page

    Sign up and learn more about your options, our programs, and life at George Brown.