Office Administration – Health Services is a two-year diploma program that will prepare you to work effectively and efficiently in a health-care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or 'people' skills.
Some of the practical and technical skills include:
- computer applications and software
- medical terminology and anatomy
- administrative and clinical office procedures
- billing for medical office settings
- health-care law
We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:
- active listening
- effective writing for business communication
- oral communication skills
Field Placement in semester 4.
During Semester 4, students are on placement one day per week until the end of the semester at which point they have an intensive two-week placement period (five days per week).
While offsite, students will observe, shadow and practice the various skills required to successfully manage the day-to-day tasks that are applicable to the environment they are in such as registration, appointment scheduling, reception, mail, forms, records management, working with applicable software and hardware.
Students may also be involved in projects that require adherence to confidentiality and privacy laws. These projects may also draw upon their soft skills, critical thinking and problem-solving skills.
Requirements for successful completion of work placement include demonstration of work readiness behaviour through exemplary attendance and punctuality as well as professional conduct and attire.
Typical sites vary broadly and can include community and teaching hospitals, urgent care, long-term care facilities, clinics, and diagnostic facilities.
Students have had placements in diverse areas such as family practice, medical and surgical specialities, physiotherapy sports medicine specialists, chiropractors, and midwifery.