COVID–19 Information for Current Students

COVID-19 STUDENT RELIEF FUND APPLICATION OPEN FOR SUMMER SEMESTER 

Students in need of financial assistance due to the COVID-19 pandemic can apply for the George Brown College and Student Association COVID-19 Student Relief Fund. Applications open July 13 for students enrolled in the 2020 spring/summer semester. The application deadline is July 24 at 5 p.m. 

Learn more 

Please note: students who received assistance from this fund for the 2020 winter term are not eligible for the 2020 spring/summer term. 

DELIVERY FOR THE 2020 FALL SEMESTER  

Full-time programs starting and continuing in September 2020 will take place predominantly through alternative and remote format. Student services, supports and social efforts will be there for you too with the same energy but a different delivery.   

We understand this isn’t the way many of you imagined your back-to-school experience would roll out, but even though you won’t be on campus we’ve got your back. We’re committed to delivering robust remote learning and caring, responsive and energetic student services and supports.

#MyGBC — We’re in this together

We’re happy you’re part of the George Brown community and we're here to support you in this new way of learning. Here are online resources to help you navigate student life at George Brown:

  • Staying Healthy Off Campus — tips and resources for managing your physical, mental, nutritional and social health
  • Online Learning — our site dedicated to helping you become a successful remote learner
  • #MyGBC — stay up to date on everything GBC by checking our Social Media Hub. Find our main accounts there.

Find a full list of student services now being offered online in the FAQs below.

COVID-19 Student FAQs

We know you have lots of questions and we’re working to provide you with answers as fast as we can. We appreciate your patience. Please see our student FAQs below. If your question isn’t addressed, please email ask.george@georgebrown.ca.

Will some students be returning to campus this summer?

On June 10, the Ontario government announced that it is allowing colleges to offer limited in-class instruction this summer to students who were in their final semester when the college closed due to COVID-19 and were unable to complete hands-on clinical or lab work required to graduate.

We are planning and preparing to provide limited access to a very specific group of students this summer at the Centre for Health Sciences.

Affected students will receive emails with more details.

Are there tuition changes for the 2020 spring semester?

We recognize that COVID-19 has presented a number of challenges for students including unanticipated financial pressures, and so we have created a new tuition payment plan for the spring/summer semester. Students now have the option to either:

  1. pay their tuition in full by June 1; or
  2. split the tuition fee payment into three instalments – in June, July and August.

This information will be posted on STU-VIEW. If you have questions, please contact: Astier Ghebrehiwot at aghebreh@georgebrown.ca or Melissa Szoke at melissa.szoke@georgebrown.ca.

Is the Assessment Centre open?

Our campuses are currently closed. You can find information about admissions assessments at georgebrown.ca/assessment.

If you have questions about Blackboard/Placement/Admissions and Accommodated testing, contact: jjreynol@georgebrown.ca or call 416-415-5000 x4566

If you have questions about IELTS or CELPIP tests, contact: ielts@georgebrown.ca.

Can I access my locker?

Scheduled pickup dates are available to retrieve items from your locker. To view dates and to book your pickup time, visit the Lockers page.

If you have questions, email lockers@georgebrown.ca.

What are the Contact Centre hours?

Monday to Thursday, 8 a.m. to 6:30 p.m.

Friday, 8 a.m. to 4:30 p.m.

Visit georgebrown.ca/contact_us/ for more information.

When will we be able to return to campus?

The 2020 fall semester will be delivered predominantly in alternative and remote format.

We anticipate a gradual, phased return to campus, which will begin when our public health authorities and government indicate that it is safe to do so. Detailed safety and logistic plans are currently being developed to ensure that we can return to campus safely when access becomes available.

What about Continuing Education?

Distance learning (including online) courses are not impacted and continue as scheduled.

For more information about the Continuing Education spring/summer term visit coned.georgebrown.ca.

For more information visit coned.georgebrown.ca.


College events

Are college events running?

No. We have suspended all events until further notice. Various departments across the college who sponsor events may choose to still host them on-line or in other formats. More information will be posted as it becomes available.

What about convocation?

In light of Ontario’s current state of emergency and all efforts to slow the spread of COVID-19, we postponed our June Convocation Ceremonies. We will contact our graduating students with the new dates.

You will receive your winter term (April) graduate's credentials (certificates, diplomas, and degrees) once the college has reopened. Please ensure you have provided your most current mailing address and email address on STU-VIEW by reviewing the 'Personal Information' tab after logging in.


2020 fall semester

What can I expect for the fall semester?

Full-time programs for the 2020 fall semester will be delivered predominantly in alternative and remote format.

There are some full-time programs that require extensive access to campus facilities or clinical settings in order to meet learning outcomes. Unfortunately, these programs can’t be delivered in alternative format and are suspended for the 2020 fall semester.

Are there changes for the 2020 fall semester tuition deposit?

In recognition of the financial pressures caused by COVID-19, we have reduced the minimum tuition deposit fee for the fall semester by 50 per cent. This reduced deposit fee does not affect your tuition amount.

Students who wish to register for fall semester will now be expected to pay the following non-refundable deposits by June 22:

  • Domestic students – $250 deposit (previously $500)
  • Returning international students – $2,000 deposit (previously $4,000)

Please note: New international students are still required to pay the full first semester fees to accept their offer and confirm their registration.

Is there a tuition payment plan?

We recognize that COVID-19 has presented challenges for students, including unanticipated financial pressures, and so we have established a tuition payment plan for the 2020 fall semester.

The payment plan is available to new and returning domestic students and returning international students.

Students can pay their 2020 fall semester tuition in full on August 21, or in three instalments, due on the following dates:

  • First instalment — August 21, 2020
  • Second instalment — September 21, 2020
  • Third instalment — October 21, 2020

How to sign up for the tuition payment plan

Students can sign up for the 2020 fall semester tuition payment plan on STU-VIEW. The form will be available July 27 – September 21. Students must be registered for fall courses to qualify.

Will there be tuition reductions because programs are delivered remotely?

While the format for the fall semester will be different, we remain committed to helping you build the skills and experience you need to kick-start your career. Tuition fees support the cost of academic program delivery, including instruction, assessment and administration, all of which is still taking place. These fees also support the many student support services that are now being delivered online, including virtual counselling sessions, tutoring, career advising, Accessible Learning Services and more. Tuition is not specific to location or mode of delivery. With this in mind, we will not be offering discounts for the fall semester. This applies to both domestic and international students. George Brown remains committed to helping students successfully complete their programs, and we will continue to ensure that learning outcomes are met while programs are being delivered through alternative and remote format.

My program is suspended for the fall semester. What are my options?

Students affected by full-time fall program changes will be contacted directly by the Registrar’s Office to outline options and next steps.

If I start my program and decide remote learning isn't for me can I defer?

Full-time students who wish to withdraw from their 2020 fall semester program and receive a partial refund must do so by September 21, 2020.

Check georgebrown.ca/current-students/important-dates to see all appropriate deadlines.

Domestic students who want to defer to a future intake, should contact admissions@georgebrown.ca. Your request will be reviewed based on availability and capacity. International students should contact their admissions officer or send an email request to intladmissons@georgebrown.ca.

If I start my program and decide I want to withdraw will I get a refund?

Full-time students who wish to withdraw from their 2020 fall semester program and receive a partial refund must do so by September 21, 2020.

Check georgebrown.ca/current-students/important-dates to see all appropriate deadlines.

Remote learning is new to me. Where can I find supports?

Check out our Online Learning site for tips and resources on how to be a successful remote learner. It offers five modules you can complete at your own pace.

Get started at onlinelearning.georgebrown.ca.

Students can also find academic support at our Tutoring and Learning Centre (TLC). The TLC offers online services including real-time chats. 

And our Library Learning Commons staff are available online to help students with research questions. 

 

2021 winter semester

*NEW* What will the 2021 winter semester look like?

We are working on a gradual and phased approach to in-person learning to ensure we maintain the health and safety of everyone on campus. 

While full-time programs for the 2020 fall semester will be delivered predominantly in an online format, we are hopeful that classes for the Winter 2021 term (starting January 11, 2021), will be delivered fully or partially in-person. However, decisions will be informed by guidelines set out by public health and government officials once available. As decisions are made, we will communicate directly with applicants and students, so that everyone can plan for a safe return to school.


Financial supports

What emergency financial supports are available to me?

The Student Association and George Brown College COVID-19 Relief Fund aims to assist domestic and international students facing financial emergencies due to the COVID-19 pandemic.  

To apply complete the Covid-19 Relief Fund Application under the Student Awards tab on STU-VIEW once it becomes available. 

The application will open on July 13, 2020. The application deadline is July 24, 2020 at 5 p.m.

Find more information, including FAQs specific to this fund, at georgebrown.ca/apply/financial-aid/awards-and-scholarships/types-of-awards/covid-19-relief-fund

Student Association supports

You can learn more about other financial services and supports provided by the Student Association at studentassociation.ca/covid-19/.

What financial supports is the Canadian government offering?

Canada Emergency Student Benefit (CESB)

On April 22, the federal government announced the Canada Emergency Student Benefit (CESB) that will provide support to students and new graduates who aren’t eligible for the Canada Emergency Response Benefit (see below) or Employment Insurance or unable to work due to COVID-19.

The benefit would provide $1,250 per month for eligible students or $2,000 per month for eligible students with dependents or disabilities.

Applications open May 15 at canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit.html.

Canada Emergency Response Benefit (CERB)

If you have lost income because of COVID-19, you may be eligible for temporary income support through the Canada Emergency Response Benefit (CERB). To be eligible for the Canada Emergency Response Benefit, you must reside in Canada and have a valid Social Insurance Number.

Workers who are not Canadian citizens or permanent residents – including temporary foreign workers and international students – may be eligible to receive the Benefit if they meet the other eligibility requirements.

Please visit the Government of Canada website for more information regarding eligibility and the application process: canada.ca/en/services/benefits/ei/cerb-application.htm.

Will student grants or awards for 2020/21 be impacted by COVID-19?

To the best of our knowledge, student grants and awards will go ahead as usual. Find more information about Student Awards at georgebrown.ca/financialaid/awards_scholarships/.


Important dates and deadlines

Visit georgebrown.ca/current-students/important-dates for a full list of important dates for full-time students.

When are fees due for the 2020 spring term?

We have extended the spring semester fee payment deadline to June 1 for all students – this includes OSAP students, non-OSAP students and international students.

We recognize that COVID-19 has presented a number of challenges for students including unanticipated financial pressures, and so we have created a new tuition payment plan for the spring/summer semester. Students now have the option to either:

  1. pay their tuition in full by June 1; or
  2. split the tuition fee payment into three instalments – in June, July and August.

You can see all important dates for full-time students at georgebrown.ca/current-students/important-dates/.

Athletics Ancillary Fee

Given that college’s buildings are closed, and also that students are not able to access the Athletics & Recreation facilities, the college has decided to waive the Athletics & Recreation and the Athletics Building Capital fees ($76 per student) for the spring/summer semester. All other fees will continue to be charged, since services continue to be offered to students.

What is the last day of the 2020 spring term?

The 2020 spring term ends August 14.

You can see all important dates for full-time students at georgebrown.ca/current-students/important-dates/.


International students

How will remote learning schedules work for students in different time zones?

Whether course delivery is synchronous (in real-time) or asynchronous (completed in student’s own time) is determined your program coordinator.

Once you’ve registered for your courses, connect with your program coordinator for details of online learning schedules.

What about my post-graduation work permit (PGWP)?

According to the latest announcement from Immigration, Refugees and Citizenship Canada (IRCC), “International students in Canada: courses of study being delivered online on an exceptional basis due to COVID-19, will NOT affect Post-Graduation Work Permit Program eligibility for a post-graduation work permit.”

In addition, IRCC will also take into consideration the effects of the COVID-19 situation when assessing PGWP eligibility criteria, specifically, with the “continuously full-time enrolment” requirement. International students who are unable to meet this requirement due to COVID-19, will still be considered eligible for PGWP program, provided they meet all the other program criteria.

International Student Services at George Brown College will provide international students who have been impacted by COVID-19 with an explanation letter.

If you have further questions email the international admissions team at intladmissions@georgebrown.ca.

Can I begin my studies if I'm not in Canada or if my study permit has not been approved yet? How will this affect my PGWPP eligibility for the spring or fall semesters?

International students are required to have a valid study permit or approval for study permit or under implied status, in relation to their studies contributing to PGWPP (Post-Graduate Work Permit Program) eligibility. If students begin their program online without a valid study permit/approval for a study permit implied status, this time will NOT be counted towards PGWPP eligibility.

According to the Immigration, Refugees and Citizenship Canada (IRCC) update on May 14, 2020: IRCC has sought to provide clarity on the impacts of distance learning for students’ eligibility for the PGWPP through two separate temporary policy changes.

  1. For students who were already studying in Canada, their eligibility will not be impacted by institutional closures or a move to distance education.
  2. For study permit holders and those approved for a study permit who were to begin studies in May and June 2020, these students will maintain their eligibility for a post-graduation work permit provided they are able to complete at least 50 per cent of their program of study in Canada.

In addition, IRCC has announced further temporary policy changes:

  • Eligibility for the PGWPP will not be affected for students who begin their studies in fall 2020, and whose in-class courses are moved to an online-only format as a result of COVID-19.
  • International students in this situation may begin their classes while outside Canada, and may complete up to 50 per cent of their program while outside Canada if they cannot travel to Canada sooner.
  • These students will not have time deducted from the length of their work permit for any period of study completed outside of Canada up to December 31, 2020.

For more information, please see the Government of Canada website.

Can I still work if my spring semester was deferred or if I’m now a part-time student due to COVID-19?

The IRCC states: “International students now part-time or not registered for subsequent semesters due to reasons related to COVID-19 that are beyond their control can continue to work on or off-campus subject to the same number of authorized hours (Please note the exemptions to limits on number of hours for essential services.)”

Students who were supposed to be in an academic session for the 2020 spring semester but have deferred or are now part-time status due to COVID-19 can continue to work off-campus for up to 20 hours per week.

If I'm extending my study or work permit or visa, do I have to provide biometrics within 30 days?

Currently, some of the biometrics collection sites are still closed (visit cic.gc.ca/english/information/where-to-give-biometrics.asp). Therefore, if the site closest to you is closed, IRCC (Immigration, Refugees and Citizenship Canada) will automatically extend the deadline to give your biometrics. You are not required to give your biometrics until the site collection offices reopen. This applies even if your biometrics instruction letter (BIL) says you have 30 or 90 days.

IRCC will NOT issue a new BIL, however, you are required to take your original BIL to your new appointment to show proof of payment.

NOTE: Your application won’t be refused or closed if you can’t give your biometrics due to COVID-19 closures.

Please visit IRCC website for updates: canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/biometrics.html

I need a proof of enrolment letter to extend my study permit/visa. How can I make the request?

International Student Services is currently working remotely to maintain student services for international students. Students can make a request for their enrolment letter online at applynow.georgebrown.ca/International/letterrequest.

It is also recommended that all international students submit a copy of their study permit online at applynow.georgebrown.ca/International/studypermitupload/ to help us assist you better.

I'm worried about my health insurance coverage. Am I covered?

International students currently residing in Canada are covered for medical visits, tests, and hospitalization in regard to the COVID-19 virus. Current International students should reach out directly to the insurance provider (Morcare) at 1-888-472-8356 or 1-888-985-1552 with questions. For more information please visit their website: wespeakstudent.com/.

Alternatively, you can also contact Student Association with any health insurance coverage via email: healthbenefits@sagbc.ca.

My work integrated learning component is cancelled. What are my next steps?

International students whose work integrated learning component (co-op/field placement/externship) has been cancelled/postponed, must first connect with their academic program coordinators or placement coordinators to determine the new dates. Once the dates have been confirmed and IF your co-op work permit and/or study permit needs to be extended, please contact your international student advisor (visit georgebrown.ca/international/currentstudents/ for their contact details, or see the 'Who is my international student advisor?' FAQ below).

Who is my international student advisor?

Contact Michelle Choi via email mchoi@georgebrown.ca if you are in the following centres:

  • Hospitality and Culinary Arts
  • Preparatory and Liberal Studies
  • Construction and Engineering Technologies
  • Arts, Design and Information Technology

Contact Charissa Hu via email at chu@georgebrown.ca if you are in the following centres:

  • Business
  • Community Services
  • Health Sciences
  • Early Childhood
  • School of ESL
Where can I find the latest COVID-19 updates from Immigration, Refugees and Citizenship Canada (IRCC)?
What financial supports is the Canadian government offering?

If you have lost income because of COVID-19, you may be eligible for temporary income support through the Canada Emergency Response Benefit (CERB). To be eligible for the Canada Emergency Response Benefit, you must reside in Canada and have a valid Social Insurance Number.

Workers who are not Canadian citizens or permanent residents – including temporary foreign workers and international students – may be eligible to receive the Benefit if they meet the other eligibility requirements.

Please visit the Government of Canada website for more information regarding eligibility and the application process: canada.ca/en/services/benefits/ei/cerb-application.htm.

Do I qualify for the recent immigration rule change, which removed the usual restriction of working off-campus for a maximum of 20 hours per week while classes are in session?

The government of Canada announced April 22 there will be a temporary rule change (in place until August 31, 2020), starting immediately, whereby international students will be allowed to work for more than 20 hours per week while classes are in session, provided they are working in an essential service or function, such as health care, critical infrastructure, or the supply of food of other critical goods.

International students and their employers should consult Public Safety and Emergency Preparedness Canada's Guidance on Essential Services and Functions in Canada During the COVID-19 Outbreak to determine if the work the student is doing would allow them to work more than 20 hours per week during the academic session.

Students should ensure that employer organizations are implementing all necessary health and safety protections for their workers.

Can I extend my study permit if my program is now expected to be completed later than the original completion date?

International students are required to have a valid study permit for the entire duration of their program. If your study permit is expiring prior to the program completion date, you will be required to extend your study permit as early as possible. Students who are required to complete a Work Integrated Learning component (e.g. co-op, externship, field placement, practicum) are also required to apply for/extend their co-op work permit as well.

For more information, please contact your International Student Advisor. (See FAQ - Who is my international student advisor?)

What if I have applied for my co-op work permit and have not yet been approved? Can I use my off-campus authorization (printed on my study permit) to work during the work-integrated learning term?

As a facilitation measure, IRCC has stated that study permit holders may use the off-campus work authorization for co-op if the work is less than 20 hour/week while waiting for their co-op application. If the co-op application is refused, they must stop working immediately.

 

Online privacy

We understand you may have questions and concerns about privacy during a semester that is delivered in remote format. George Brown College takes privacy and security concerns seriously and is committed to taking steps to protect your privacy online. We’ve addressed questions we’ve received from students below.

If you have a question about online safety and privacy, please email ask.george@georgebrown.ca.

HOW DO I SET BOUNDARIES FOR ONLINE COMMUNICATION WITH FELLOW STUDENTS WHEN WORKING ON GROUP ASSIGNMENTS?

Normally group work would happen in-class or on-campus. With remote learning your classmates may contact you on different online platforms and at different times, which can be overwhelming.

Your professor can assist you with setting guidelines for appropriate online group work, including recommended platforms, optimal timing and expectations for behaviours.

At George Brown, classroom management is the responsibility of your teaching faculty. And this extends to online engagements between students that are facilitated by the professor or required for the purposes of academic work.

If throughout the semester you have any concerns with respect to the behaviour of classmates in online group work, speak to your professor(s) immediately.

You can also connect with Couselling and Student Wellbeing for support and advice on setting boundaries.

I’M CONCERNED ABOUT BEING TRACKED BY GEORGE BROWN COLLEGE ON MY PERSONAL COMPUTER. WHAT SHOULD I DO?

George Brown College tracks data that tells us about the use of our online learning and other IT systems. This helps the college support IT troubleshooting, maintenance and data security, and tailor the delivery of IT services to support learning and teaching.

Professors may use data on how students access course materials, for example, to follow-up with students who have fallen behind.

We may also use online proctoring technology that collects video images and other data from the test-taking process to maintain academic integrity.

I’M CONCERNED ABOUT FELLOW STUDENTS RECORDING CLASS VIDEO CHATS/CONFERENCES. WHAT SHOULD I DO?

This is a valid concern and one that is covered by a few college policies.

All students are required to seek permission to record classes, including video chats and conferences. This policy is covered by George Brown College’s Student Code of Behaviour and Community Standards.

Students who receive an academic accommodation to record a class should let their instructor know and receive the instructor’s acknowledgement to proceed with the recording of the class.

Any recordings made of class content are not to be copied, and are only for a student’s personal use, for study and learning purposes. Unauthorized access or use of any course-related materials and inappropriate use of digital technology are violations of the George Brown College Academic Integrity Policy. Any violation of this policy can be reported to the department Chair or Public Safety and Security.

I DON’T FEEL COMFORTABLE SHOWING MYSELF OR MY HOME ON VIDEO DURING CLASS CHATS/CONFERENCES. WILL THIS AFFECT MY PARTICIPATION GRADES?

Expectations for class participation, including what is required for participation marks, are set by professors. When professors set these expectations, they are required to follow guidelines (as set out in the college’s Academic Policies) and communicate them to students.

Your professor should share their expectations at the beginning of your courses. They will tell you what will be used for grading and whether live video class participation is required as a graded component of the course.

Make sure you read your course outline completely and ask your professors questions if you are not clear of the expectations.

If factors related to the physical environment, such as a lack of privacy in your home, create challenges for you when it comes to appearing on video, you’re encouraged to speak with the professor or program coordinator.

If there are disability-related reasons that present barriers to appearing on video, students should contact and register with Accessible Learning Services to ensure that appropriate methods for course participation and evaluation are available to them.

You can also connect with Counselling and Student Wellbeing to assist with any issues related to feelings of stress or discomfort in these circumstances.


Student Association of George Brown College (SAGBC)

Can I still access SA legal support?

The Student Association continues to provide legal support related to financial issues. See the Student Association web site for more information and email Bill Reid at legal@sagbc.ca for consultation and advice.

Will I have access to food through SNAP (Student Nutrition Access Program) during the college closure?

Current full-time students facing financial hardship or food insecurity may be eligible for the Student Association's Student Nutrition Access Program (SNAP) e-gift card program.

Fill out the e-gift card program application form

 

What about Student Association events?

The Student Association is running online events and a webinar to help GBC students stay engaged, less stressed and motivated. Please check studentassociation.ca and our social channels (below) for information on how to register.

Main SA Social Media: Instagram: @sagbc Facebook: @SAofGBC Twitter: @sagbc

Community Care Centre Facebook: @communitycarecentre Instagram: @communitycarecentre

Recreation and Events: Instagram: @sagbcevents Facebook: @EventsSquad

What happens if I have academic issues or concerns?

The Student Association’s academic support program is available to you through email academic@sagbc.ca or at our hotline 416-415-5000 ext. 6320.

Who do I contact if I have health plan questions?

E-mail: healthbenefits@sagbc.ca or website wespeakstudent.com

Phone: 1-800-315-1108

In regard to COVID-19:

  • Morcare call centre is available to assist with any inquiry and coverage confirmation. Students can reach them at 1-888-985-1552
  • Students can also reach out to the insurance company directly. Students can reach IAssist at 1-866-472-8356
Is my appointment with the graduation photographer now cancelled?

Yes, all in-campus graduation photographs are cancelled. Students are advised to contact New Paramount Studios to take their graduation photos at their studios when they reopen.

Website: newparamount.com/

Phone: 416-653-5103


Student residence, The George

Will I get a refund if I moved out of residence before the end of the winter semester?

Yes. We will be providing refunds, but the amount varies depending on when you left. Email info@georgebrownresidence.ca for more information.

Are there spots available for the fall semester?

In order to promote health standards and practices, the residence will be open at a reduced capacity for 2020 fall semester. The residence has emailed all students, including applicants, those on the waitlist and current tenants, regarding the residence’s position for the 2020 fall semester. If you need more information, please email info@georgebrownresidence.ca.


Student services

Can I borrow tech devices?

The Library Learning Commons is offering a loan program for laptops, portable Wi-Fi devices and iPhone 6s and 7s to be used for hot spot Wi-Fi access.

Students can reserve a device online at llc.georgebrown.ca/Equipment. Equipment will be loaned on a first-come, first served basis. More items will become available as they’re returned to the LLC.

Pickups are not available as our campuses are closed. Items available for loan will be shipped to students on Thursdays.

The return date for all equipment on loan is August 31, 2020.

If you have any queries about your reservation or need shipping information, please email to: llcreservations@georgebrown.ca.

What services are available?

All in-person services on campus are closed until further notice. You can continue to access our academic, career, and well-being supports online or by phone. See below for more details.

Accessible Learning Services

Accessible Learning Services continues to provide academic supports and services for all George Brown students with physical, sensory, learning, medical or mental health disabilities.

Please contact our Welcome Desk at Letstalk@georgebrown.ca with questions.

Students seeking accessible learning services for the first time, please register by contacting Intake Coordinator Don Kezima at dkezima@georgebrown.ca.

Students who are already registered can go ahead and contact their Accessibility Consultants by email:

Accommodated Testing: the Assessment Centre is now closed.

As courses move to online formats, faculty members are using a variety of means to assess students. Students with disabilities who are registered with Accessible Learning Services should contact their Accessibility Consultant to find out how to apply their accommodations in this new online environment.

Assessment Centre

Please see the 'Are the Assessment Centres still open for testing?' FAQ in the first section.

Athletics & Recreation

All Athletics & Recreation services are closed until further notice.

Blackboard support

In order to ramp-up continual support for our Blackboard learners and educators, we have introduced the EesySoft Support Center.

This Support Center is an on-demand tool available 24/7 where you can find helpful resources and answers to questions related to all of the Blackboard features available to you today. These include support for Blackboard Learn, Mobile, and Collaborate.

To get started, click on the blue button on any page within Blackboard Learn. Once opened, it will provide you tailored support based on the tools and items you have currently open on your screen.

At the bottom of the Support Center you also can contact our 24/7 Helpdesk via e-mail or phone anytime in the process.

Periodically, you may also see pop-up alerts within Blackboard Learn. These will be used to communicate urgent or important messages. After reading a message, you can choose to click the "X" to close the message or “Don’t show this again”.

Bookstores/Campus stores

George Brown’s Campus Store is accepting online orders for anyone who needs to purchase supplies and other items. Online orders will be sent out for delivery, which is free of charge during the month of May.

To make this possible, Health & Safety, Facilities and Public Safety & Security have been working with the Campus Store to ensure that operations are carried out safely. Employees who are coming to campus to process orders and deliveries will be wearing personal protective equipment. Visit gbcbookstore.bookware3000.ca to place an order.

Career Services

Career advising appointments are available by email or through Microsoft Teams. Please book your appointment by email according to your program’s campus.

Counselling & Student Wellbeing Services

We are now offering online video counselling services for our students through video. Video counselling appointments will take place through a secure video platform, Zoom Healthcare, which is available free of charge for students (your counsellor will email you the link the day of your appointment). Appointments can be booked via email through the campus contact information listed below. (Please email rather than call - voice mail will be monitored, but email allows for the fastest response.)

Due to privacy considerations, telephone counselling appointments are not available, but our counselling staff can assist students without internet access by phone to connect them with appropriate mental health resources in their area. Due to regulatory considerations, video counselling appointments are only available for students currently located in the province of Ontario. If you currently outside of Ontario please contact our office and we will assist you in accessing mental health supports in your area.

Video counselling appointments are available Monday to Friday from 9 a.m.- 5 p.m. To book a counselling appointment or for any questions please contact:

Online Counselling Chat Services

All GBC students are eligible to receive immediate and confidential online support from a GBC counsellor on the Bean Bag Chat app. Your Bean Bag Chat counsellor can provide emotional support and help you find solutions to your problems from the comfort of your own home. Please note that no appointment is necessary to access Bean Bag Chat. Chats are available on a first-come, first-served basis. Please note that Bean Bag Chat is not a video service.

Bean Bag Chat services are available

  • Tuesdays 10 a.m. -5 p.m.
  • Wednesdays noon - 5 p.m.
  • Thursdays 10 a.m. - 5 p.m.

Find more information about the app and instructions on how to download it at georgebrown.ca/news/talk-with-george-brown-college-counsellors-using-bean-bag-chat-app/.

We appreciate this is a difficult time for many and worries about personal health and well-being and that of friends, family and community can be challenging to manage. If you are in distress and need immediate assistance, please reach out to the telephone and online mental health supports and services listed below:

  • Good2Talk: 24-hour post-secondary support service, Phone: 1-866-925-5454 or text: GOOD2TALKON to 686868
  • Distress Centre (GTA): 24-hour crisis line, 416-408-4357
  • Gerstein Centre (downtown Toronto): 24-hour crisis line & mobile support service, 416-929-5200
  • Spectra Helpline: 416-920-0497 or 905-459-7777 for Brampton and Mississauga residents
  • Community Crisis Line Scarborough and Rouge Hospital: 416 495-2891 for 24/7 telephone crisis support
  • Durham Crisis and Mental Health Line: 905 666-0483
  • Oakville Distress Centre: 905 849-4541 for residents of Halton Region (Burlington, Halton Hills, Milton and Oakville)

 

Deaf and Hard of Hearing Services

For scheduling and questions relating to services for online and alternate format academic delivery, please contact us by email.

Financial Aid

  • OSAP document submission: Any documents required for OSAP processing should not be mailed, but rather scanned and uploaded to your student OSAP account (available at ontario.ca/osap). For any technical difficulty, please email FinAid@georgebrown.ca
  • Bursary/Awards document submission: Any documents required for bursary/awards/scholarship processing should not be mailed, but rather scanned and emailed to awards@georgebrown.ca
  • The Financial Assistance team is waiting for Government directives relating to any changes in policies/procedures due to the COVID-19 pandemic situation. Please check back regularly for updates.
  • Bursary/Awards Cheques: Awards/scholarships/bursary cheques will be mailed out once they have been printed. Delays are expected due to the college’s closure.
  • We are monitoring the developing situation on an ongoing basis and will update the information as it becomes available.

IELTS

The IELTS Centre is closed to the public as of March 16, 2020 until further notice. The website and social media platforms have been updated using the messaging provided by the British Council. Transfers and refunds offered to all affected candidates.

Services available:

  • Email inquiries
  • Processing transfers and refunds
  • Social media updates and inquiries
  • PureChat inquiries
  • Future test date planning

For inquiries: ielts@georgebrown.ca.

International Student Services

See FAQ For International Students.

Library Learning Commons

  • A wide range of online books, journals, media resources to help you with your research and studies – is available online at georgebrown.ca/llc/
  • Chat service Askon is running from 9 a.m.-6 p.m., Monday - Friday. Please access this at georgebrown.ca/llc/
  • Library answers email and FAQ support are also available at georgebrown.ca/llc/
  • For technology-related support, please use GBC Assist
  • You may submit your photo-ID online. Production of student ID cards is temporarily suspended

Please note: There will be no fines charged on library items checked out after the 13 March.

Registrar’s Office

Requests and changes can be made online:

  • For Academic Records Requests, including Official Transcripts, Credentials, Employment Verifications, and Confirmation of Enrolments: please visit our Transcripts, Credentials, Confirmations of Enrolment & RESP Requests page
  • For course or program changes, please log into STU-VIEW. If you are unable to process your request through STU-VIEW, please email your request to registration@georgebrown.ca, including your name, student ID, program code, course code/CRN and description of request. Please note, all change requests must align with the college important dates.

StartGBC

You can continue to access entrepreneurial supports online. Please email startgbc@georgebrown.ca to set up a one-on-one meeting via Microsoft Teams.

Student Life

Please connect with us on Instagram Live for continued Black Student Success Network (BSSN) and Student Life supports.

Student Service Centres

Please send your inquiries by email to: ISSteam@georgebrown.ca.

Tutoring and Learning Centres (TLC)

The TLC has moved all of services online.

The TLC continues to offer individual online tutoring in the following areas:

  • English (academic language and writing in support of all courses)
  • ESL (English as a Second Language)
  • Math
  • Accounting

Live support chat is available at: https://bit.ly/ContactTLCGBC (chat support hours Monday to Friday: 9 a.m. - 4 p.m.)

Email onlinetutoring@georgebrown.ca

Leave a voicemail for TLC at the following number and they’ll call you back: 416-415-5000 ext. 4053

Visit TLC website at georgebrown.ca/tlc for more info.

How can I access counselling supports?

We offer online counselling services for our students through video. Video counselling appointments will take place through a secure video platform, Zoom Healthcare, which is available free of charge for students (your counsellor will email you the link the day of your appointment). Appointments can be booked via email through the campus contact information listed below. (Please email rather than call - voice mail will be monitored, but email allows for the fastest response.)

Due to privacy considerations, telephone counselling appointments are not available, but our counselling staff can assist students without internet access by phone to connect them with appropriate mental health resources in their area. Due to regulatory considerations, video counselling appointments are only available for students currently located in the province of Ontario. If you currently outside of Ontario please contact our office and we will assist you in accessing mental health supports in your area.

Video counselling appointments are available Monday to Friday from 9 a.m.- 5 p.m. To book a counselling appointment or for any questions please contact:

Online Counselling Chat Services

All GBC students are eligible to receive immediate and confidential online support from a GBC counsellor on the Bean Bag Chat app. Your Bean Bag Chat counsellor can provide emotional support and help you find solutions to your problems from the comfort of your own home. Please note that no appointment is necessary to access Bean Bag Chat. Chats are available on a first-come, first-served basis. Please note that Bean Bag Chat is not a video service.

Bean Bag Chat services are available

  • Tuesdays 10 a.m. -5 p.m.
  • Wednesdays noon - 5 p.m.
  • Thursdays 10 a.m. - 5 p.m.

Find more information about the app and instructions on how to download it at georgebrown.ca/news/talk-with-george-brown-college-counsellors-using-bean-bag-chat-app/.

We appreciate this is a difficult time for many and worries about personal health and well-being and that of friends, family and community can be challenging to manage. If you are in distress and need immediate assistance, please reach out to the telephone and online mental health supports and services listed below:

  • Good2Talk: 24-hour post-secondary support service, Phone: 1-866-925-5454 or text: GOOD2TALKON to 686868
  • Distress Centre (GTA): 24-hour crisis line, 416-408-4357
  • Gerstein Centre (downtown Toronto): 24-hour crisis line & mobile support service, 416-929-5200
  • Spectra Helpline: 416-920-0497 or 905-459-7777 for Brampton and Mississauga residents
  • Community Crisis Line Scarborough and Rouge Hospital: 416 495-2891 for 24/7 telephone crisis support
  • Durham Crisis and Mental Health Line: 905 666-0483
  • Oakville Distress Centre: 905 849-4541 for residents of Halton Region (Burlington, Halton Hills, Milton and Oakville)

Real Campus

Real Campus offers phone or text-based counselling sessions, webinars, and wellness tips, covered through your Student Association health plan are available by phone 1-877-390-7325 or through the Real Campus website.

HOW CAN WE COPE WITH SOCIAL DISTANCING?

5 WAYS TO REDUCE STRESS

Can I get help paying for food?

E-gift card program

Current full-time students facing financial hardship or food insecurity may be eligible for the Student Association's Student Nutrition Access Program (SNAP) e-gift card program.

Fill out the e-gift card program application form

COVID-19 FoodShare Emergency Good Food Box

OPSEU Locals 556 and 557 and other George Brown College community members working in partnership with FoodShare will be preparing and delivering boxes containing fresh fruits and vegetables.

Fill out the Good Food Box sign-up form

FoodShare is unable to accommodate special requests for timing, but you should get a phone call approximately 30 minutes prior to the delivery.

Financial supports

Please see the Financial Supports section of these FAQs.

 

Tech support

How do I access tech support?

Tech support is available online through GBC Assist. Find trouble shooting tips and submit your service request at georgebrown.ca/current-students/websites-apps-and-technical-support/tech-support.

Can I borrow tech devices?

The Library Learning Commons is offering a loan program for laptops, portable Wi-Fi devices and iPhone 6s and 7s to be used for hot spot Wi-Fi access.

Students can reserve a device online at llc.georgebrown.ca/Equipment. Equipment will be loaned on a first-come, first served basis. More items will become available as they’re returned to the LLC.

Pickups are not available as our campuses are closed. Items available for loan will be shipped to students on Thursdays.

The return date for all equipment on loan is August 31, 2020.

If you have any queries about your reservation or need shipping information, please email to: llcreservations@georgebrown.ca.

I'm having problems with Blackboard. Where do I get help?

If you have forgotten your password, you can try one of the following:

  1. Use the Forgot Password? Link on the Blackboard login page
    -Use the Forgot Your Password? link on the Blackboard Login page
    -Enter your ID number and click 'Forgot your password', then answer your secret challenge questions to reset your password
  2. Visit https://service.georgebrown.ca. and log in using your student ID
    -From the self-serve menu, select Change Password
    -Enter your current password in the Current Password field
    -Click on and Review the criteria for your new password
    -Enter your new password and confirm your new password in each field
    -Click OK
  3. Download the GBC app, and change your password directly from the home menu of your app
  4. Connect with the Contact Centre for password support


Work-integrated learning (field placements, clinical placements, co-ops)

What happens to my work integrated learning opportunity?

Students should contact their field placement coordinator to confirm the status of their placement. Students may make arrangements to work remotely, if possible and agreed by student, employer, and coordinator/officer.

What about the work-integrated learning opportunity I secured for the 2020 spring semester?

Students should contact their field placement coordinator to confirm the status of their placement. Students may make arrangements to work remotely, if possible and agreed by student, employer, and coordinator/officer.