Carol Clarke’s career has taken three paths; Education, Hospitality & Tourism Management, and Communications Account Management. Through these areas of expertise Carol has demonstrated strong leadership attributes; an appreciation for evolution (organizational/technological change), with a strong emphasis on customer satisfaction (both internal & external). Carol has trained and mentored students and employees alike who have become very strong contributors in the fields Education, Telecommunications and Hospitality & Tourism Management.
Carol’s Career in Education at all five Ontario Colleges has been very rewarding; she enjoys the interaction with students and her ability to inspire these students to aspire to whatever they want to become. Carol wants to be that conduit that helps students achieve their goals.
Carol’s career path in Hospitality and Tourism Management covered Front Office Operations both in Canada and Jamaica. She has extensive work experience in Rooms Division; managing Front Desk Agents, Telephone Operators, Concierge, Reservations and Housekeeping. Carol has also worked as Ground Tour Representative delivering local guidance and sightseeing tours to International Travelers/Tourists to the island of Jamaica.
As an Account Manager with Bell Canada Communications and Verizon Business Carol has helped organizations improved productivity, cut cost and increased revenue. At Bell Canada, She has experienced the era when Plain Old Telephone Service (POTS) with multiple nodes of transportation converged into a single conduit that delivered multiple communication solutions to business customers. This new era has revolutionized the way people do business; a wave of constant change, convergence, mobility, and innovative solutions for both businesses and consumers alike. Carol has contributed to the development of internal processes that enhanced the smooth delivery of communication solutions for business customers in the Greater Toronto Area (GTA) Canada and International locations. She managed customer base within these TELCOS exceeding CA$10M and has consistently met and exceeded company objectives generating revenue in the multi-million dollars. Carol’s professionalism, dedication and commitment have earned her the prestigious Bell Canada President Club Award (which is awarded to the top 10% of employees) among other accolades.
Carol is an effective communicator with excellent interpersonal skills. This she demonstrated throughout her work experience in helping customers to improve productivity and increasing their bottom line, as well through the Training and coaching of students and employees. Carol is a very strong team player who believes that the whole is greater than any one part and is always willing and ready to go the extra mile to help anyone.
PhD Candidate - Management, Specialization in Leadership & Organizational Change, Walden University, 2010.
Teaching Certificate, Humber College, 2007.
Master Of Business Administration (MBA) – Major in Hospitality Management and Finance, University of Guelph, 2005.
Bachelor of Commerce - Majored in Hospitality and Tourism Management, Ryerson Polytechnic University 1997.
Hotel and Restaurant Management Diploma, Humber College, 1994.
Train the Trainer Certificate, Ministry of Tourism, Toronto, 1991.
Areas of Specialization
Master of Business Administration: Management
Marketing & Accounting
Areas of Expertise
Hospitality & Tourism Management
Retail Store Manager/Owner
IT/Telecommunications Account Executive
Hotel Front Office Manager
New Restaurant Start-up Operations
New Daycare implementation
VP Fundraising & Special Event
Ontario Political Party Official Agent
2010-2012 – Professor, School of Business/Hospitality & Tourism Management
2013-Present – Professor, Centre of Business and Hospitality & Tourism Management
1997-2008 – Account Manager, Bell Canada Communications
2008-2010 – Sr. Account Manager, Verizon Business
1992-1996 – Front Office Manager, Best Western Carlton Place Hotel
Coached GBC Students for the Ontario Colleges Marketing Competition 2013
Wrote Standard Operations Policy & Procedures for Day Care 2008
Vice President, Community Association – 2011 – 2018
Official Agent, Political Party - 2015
Board Member, Community Association – 2016 – Present
President’s Club Award, Bell Canada, 2003
Humber College, Award of Appreciation/Internship Program, 1994