George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work and live in the community with each other.
Office Administration – Health Services
(S135)
Program Details
- Program Code: S135
- Credential: Ontario College Diploma
- Duration: 2 years (4 semesters)
- Method of Study: Full-time
- Starting Months: January, September
- Domestic Tuition: $3,897.00 *
- International Tuition: $17,641.00 **
Program Availability
| Semester | Domestic | International |
|---|---|---|
| Fall 2023 | Closed | Closed |
| Winter 2024 | Closed | Closed |
| Spring 2024 | Not Available | Not Available |
- Work-Integrated Learning:
Field Placement in semester 4.
- PGWP Eligible: No
Get answers to your questions
Book info sessionProgram Description
Program Overview
George Brown College's Office Administration – Health Services (S135) program will help you develop the specialized skills you need to work in a variety of health-care settings. These include relevant technological skills like computer applications and specialized software, medical terminology, clinical and office procedures, effective oral and written communication skills and soft skills such as interpersonal skills, teamwork and customer service.
Full Description
George Brown College's Office Administration – Health Services two-year diploma program will prepare you to work effectively and efficiently in a health-care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or "people" skills.
Some of the practical and technical skills you'll learn in the Office Administration - Health Services program include:
- computer applications and software
- medical terminology and anatomy
- transcription
- administrative and clinical office procedures
- billing for medical office settings
- health-care law
We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:
- active listening
- effective writing for business communication
- oral communication skills
Your Field Education Options
Field experience in this Office Administration – Health Services program plays an important role in preparing you for the real work ahead.
In semester 4, you will be on placement one day per week until the final two weeks of the program, during which time you will have an intensive two-week placement period (five days per week).
While off-site, you will observe, shadow and practise the various technical and time-management skills required to successfully manage the day-to-day tasks that are applicable to the environment you are in. These tasks may include:
- patient registration
- appointment scheduling
- reception duties
- mail, forms and records management
- working with applicable software and hardware
You may also be involved in projects that require adherence to confidentiality and privacy laws. Projects like these typically draw upon soft skills like critical thinking and problem-solving skills.
To successfully complete the field placement component of this Office Administration – Health Services program, you will be required to demonstrate work-readiness behaviour through exemplary attendance and punctuality as well as professional conduct and attire.
Office Administration – Health Services placement sites vary broadly and can include:
- community and teaching hospitals
- urgent care, long-term care facilities
- clinics and diagnostic facilities
- family practice, medical and surgical specialities
- physiotherapy sports medicine specialists
- chiropractors
- midwifery
Career & Postgraduate Study Opportunities
Courses
Semester 1
| Code | Course Name |
|---|---|
| COMM2000 | Communicating Across Contexts |
| COMP1206 | Technology and Information I |
| KB 1002 | Keyboarding I |
| SCI 1015 | Anatomy and Terminology I |
| STS 1034 | Strategies for Student Success |
| GNED | General Elective |
Semester 2
| Code | Course Name |
|---|---|
| COMP1212 | Technology and Information II |
| HLTH1024 | Introduction to Health Care Law |
| KB 1003 | Keyboarding II |
| MATH1030 | Foundation Mathematics for Health Services |
| OP 1013 | Office Procedures |
| SCI 1022 | Anatomy and Terminology II |
| GNED | General Elective |
Semester 3
| Code | Course Name |
|---|---|
| BUS 2016 | Bookkeeping for the Medical Office Environment |
| CLIN1003 | The Clinical Environment |
| COMP1045 | Healthcare Documentation I |
| COMP2142 | Technology and Information III – Excel |
| KB 2005 | Keyboarding III |
| OP 1009 | Health Insurance Billing I |
| SCI 2012 | Anatomy and Terminology III |
Semester 4
| Code | Course Name |
|---|---|
| COMP2036 | Healthcare Documentation II |
| COMP2143 | Technology and Information IV – Access |
| JOBS1000 | Placement |
| JOBS1001 | Career Launch |
| KB 2006 | Keyboarding Applications |
| OP 2013 | Health Insurance Billing II |
| GNED | General Elective |
Course Outline URL
Program Learning Outcomes
The graduate demonstrates the ability to:
- Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
- Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
- Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
- Operate and provide support to others related to the use of office equipment and technologies.
- Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
- Produce financial and client billing records for health services by compiling relevant information and using accounting software.
- Produce health documents and reports using available technologies and applying industry standards.
- Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
- Identify and use non-invasive clinical tasks to support effective and efficient health service operations.
Tuition & Fees
Domestic Tuition
$3,897.00 *
International Tuition
$17,641.00 **
Additional Costs
* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2022. Fees are subject to change for programs starting in Fall 2023 and at later dates.
** Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2023. Fees are subject to change for programs starting in Fall 2024 and at later dates.
International Students
Visit the International Fees and Related Costs page for more information.
International Students
Visit the International Fees and Related Costs page for more information.
Financial Assistance
This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.
Each year we award over $2 million dollars in scholarships, awards and bursaries to first-year students. Check out our financial aid webpages for ways to pay for college and the full list of available scholarships, awards and bursaries.
Admission Requirements
Applicants are selected on the basis of their academic achievement, including the required courses, and the selection criteria outlined below.
- Ontario Secondary School Diploma or equivalent**
- grade 12 English (C or U)
- an information session is strongly recommended
- basic knowledge of keyboarding skills is recommended
** Mature Student Status (19 years of age or older and no OSSD)
Mature students may take the Admissions Assessment for English, OR may consider upgrading to achieve the credit(s) needed in English.
Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Course Exemptions
College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Special Requirements
Pre-placement Health Form (for second-year students only)
- Upon confirmation of acceptance into this program, students must meet all the mandatory pre-placement health requirements for the program. It may take up to four months to complete all the requirements.
- All costs, service fees and fines associated with the overall health requirements are the responsibility of the student.
- For further details and to download the mandatory pre-placement health form, go to the Pre-placement website.
Police Vulnerable Sector Check (for second-year students only)
- In compliance with the requirements of our placement partners, all students in this program are required to have a Police Vulnerable Sector Check completed, and this check must be renewed annually before entering into field or clinical placement.
- The Police Vulnerable Sector Check process typically takes two to three months, but under some circumstances can take four to eight months. This is required to protect the clientele of our placement partner agencies, who are considered "vulnerable persons" under the law.
- Students are responsible for ensuring that the Police Vulnerable Sector Check covers appropriateness for "individuals being employed and/or volunteering who will be working with vulnerable person(s)."
- Students are required to keep the original copy of their Police Vulnerable Sector Check.
- Students who are unable to provide a "clear" Police Vulnerable Sector Check may not be able to start their field or clinical placement and therefore may be unable to complete the program. Students who are not eligible to attend their practice placement due to a "not clear" status will jeopardize their progress in the program.
- Failure to meet the requirements for field placement will prevent students from completing the program and/or securing employment.
The fees for the police record check vary and must be paid by the student. For more information, please visit the Pre-placement website.
Public Health recommends that people working with young children and other vulnerable communities be fully vaccinated against COVID-19. As such, students who are not fully vaccinated against COVID-19 may not be able to complete the required field placement component of their program in the regularly scheduled time frame.
How to Apply
Domestic students should apply through Ontario Colleges.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown College Online Application System.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown Polytechnic Online Application System.
Contact Us
For more information, contact the School of Health Services Management at 416-415-5000, ext. 2367 or E-mail hsmprograms@georgebrown.ca
International Students
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
International Students
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
Program Description
Program Overview
George Brown College's Office Administration – Health Services (S135) program will help you develop the specialized skills you need to work in a variety of health-care settings. These include relevant technological skills like computer applications and specialized software, medical terminology, clinical and office procedures, effective oral and written communication skills and soft skills such as interpersonal skills, teamwork and customer service.
Full Description
George Brown College's Office Administration – Health Services two-year diploma program will prepare you to work effectively and efficiently in a health-care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or "people" skills.
Some of the practical and technical skills you'll learn in the Office Administration - Health Services program include:
- computer applications and software
- medical terminology and anatomy
- transcription
- administrative and clinical office procedures
- billing for medical office settings
- health-care law
We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:
- active listening
- effective writing for business communication
- oral communication skills
Your Field Education Options
Field experience in this Office Administration – Health Services program plays an important role in preparing you for the real work ahead.
In semester 4, you will be on placement one day per week until the final two weeks of the program, during which time you will have an intensive two-week placement period (five days per week).
While off-site, you will observe, shadow and practise the various technical and time-management skills required to successfully manage the day-to-day tasks that are applicable to the environment you are in. These tasks may include:
- patient registration
- appointment scheduling
- reception duties
- mail, forms and records management
- working with applicable software and hardware
You may also be involved in projects that require adherence to confidentiality and privacy laws. Projects like these typically draw upon soft skills like critical thinking and problem-solving skills.
To successfully complete the field placement component of this Office Administration – Health Services program, you will be required to demonstrate work-readiness behaviour through exemplary attendance and punctuality as well as professional conduct and attire.
Office Administration – Health Services placement sites vary broadly and can include:
- community and teaching hospitals
- urgent care, long-term care facilities
- clinics and diagnostic facilities
- family practice, medical and surgical specialities
- physiotherapy sports medicine specialists
- chiropractors
- midwifery
Career & Postgraduate Study Opportunities
Courses
Semester 1
| Code | Course Name |
|---|---|
| COMM2000 | Communicating Across Contexts |
| COMP1206 | Technology and Information I |
| KB 1002 | Keyboarding I |
| SCI 1015 | Anatomy and Terminology I |
| STS 1034 | Strategies for Student Success |
| GNED | General Elective |
Semester 2
| Code | Course Name |
|---|---|
| COMP1212 | Technology and Information II |
| HLTH1024 | Introduction to Health Care Law |
| KB 1003 | Keyboarding II |
| MATH1030 | Foundation Mathematics for Health Services |
| OP 1013 | Office Procedures |
| SCI 1022 | Anatomy and Terminology II |
| GNED | General Elective |
Semester 3
| Code | Course Name |
|---|---|
| BUS 2016 | Bookkeeping for the Medical Office Environment |
| CLIN1003 | The Clinical Environment |
| COMP1045 | Healthcare Documentation I |
| COMP2142 | Technology and Information III – Excel |
| KB 2005 | Keyboarding III |
| OP 1009 | Health Insurance Billing I |
| SCI 2012 | Anatomy and Terminology III |
Semester 4
| Code | Course Name |
|---|---|
| COMP2036 | Healthcare Documentation II |
| COMP2143 | Technology and Information IV – Access |
| JOBS1000 | Placement |
| JOBS1001 | Career Launch |
| KB 2006 | Keyboarding Applications |
| OP 2013 | Health Insurance Billing II |
| GNED | General Elective |
Course Outline URL
Tuition & Fees
Domestic Tuition
$3,897.00 *
International Tuition
$17,641.00 **
Additional Costs
* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2022. Fees are subject to change for programs starting in Fall 2023 and at later dates.
** Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2023. Fees are subject to change for programs starting in Fall 2024 and at later dates.
International Students
Visit the International Fees and Related Costs page for more information.
International Students
Visit the International Fees and Related Costs page for more information.
Financial Assistance
This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.
Each year we award over $2 million dollars in scholarships, awards and bursaries to first-year students. Check out our financial aid webpages for ways to pay for college and the full list of available scholarships, awards and bursaries.
Admission Requirements
Applicants are selected on the basis of their academic achievement, including the required courses, and the selection criteria outlined below.
- Ontario Secondary School Diploma or equivalent**
- grade 12 English (C or U)
- an information session is strongly recommended
- basic knowledge of keyboarding skills is recommended
** Mature Student Status (19 years of age or older and no OSSD)
Mature students may take the Admissions Assessment for English, OR may consider upgrading to achieve the credit(s) needed in English.
Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Course Exemptions
College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Special Requirements
Pre-placement Health Form (for second-year students only)
- Upon confirmation of acceptance into this program, students must meet all the mandatory pre-placement health requirements for the program. It may take up to four months to complete all the requirements.
- All costs, service fees and fines associated with the overall health requirements are the responsibility of the student.
- For further details and to download the mandatory pre-placement health form, go to the Pre-placement website.
Police Vulnerable Sector Check (for second-year students only)
- In compliance with the requirements of our placement partners, all students in this program are required to have a Police Vulnerable Sector Check completed, and this check must be renewed annually before entering into field or clinical placement.
- The Police Vulnerable Sector Check process typically takes two to three months, but under some circumstances can take four to eight months. This is required to protect the clientele of our placement partner agencies, who are considered "vulnerable persons" under the law.
- Students are responsible for ensuring that the Police Vulnerable Sector Check covers appropriateness for "individuals being employed and/or volunteering who will be working with vulnerable person(s)."
- Students are required to keep the original copy of their Police Vulnerable Sector Check.
- Students who are unable to provide a "clear" Police Vulnerable Sector Check may not be able to start their field or clinical placement and therefore may be unable to complete the program. Students who are not eligible to attend their practice placement due to a "not clear" status will jeopardize their progress in the program.
- Failure to meet the requirements for field placement will prevent students from completing the program and/or securing employment.
The fees for the police record check vary and must be paid by the student. For more information, please visit the Pre-placement website.
Public Health recommends that people working with young children and other vulnerable communities be fully vaccinated against COVID-19. As such, students who are not fully vaccinated against COVID-19 may not be able to complete the required field placement component of their program in the regularly scheduled time frame.
How to Apply
Domestic students should apply through Ontario Colleges.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown College Online Application System.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown Polytechnic Online Application System.
Program Learning Outcomes
The graduate demonstrates the ability to:
- Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
- Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
- Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
- Operate and provide support to others related to the use of office equipment and technologies.
- Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
- Produce financial and client billing records for health services by compiling relevant information and using accounting software.
- Produce health documents and reports using available technologies and applying industry standards.
- Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
- Identify and use non-invasive clinical tasks to support effective and efficient health service operations.
Contact Us
For more information, contact the School of Health Services Management at 416-415-5000, ext. 2367 or E-mail hsmprograms@georgebrown.ca
International Students
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
International Students
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
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- Campus Facilities
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Office Administration – Health Services
(S135)
Program Details
- Program Code: S135
- Credential: Ontario College Diploma
- Duration: 2 years (4 semesters)
- Method of Study: Full-time
- Starting Months: January, September
- Domestic Tuition: $3,856.00 *
- International Tuition: $16,946.00 **
Program Availability
| Semester | Domestic | International |
|---|---|---|
| Fall 2022 | Closed | Closed |
| Winter 2023 | Closed | Closed |
| Spring 2023 | Not Available | Not Available |
- Work-Integrated Learning:
Field Placement in Semester 4.
- PGWP Eligible: No
Get answers to your questions
Book info sessionProgram Description
Program Overview
The Office Administration – Health Services program gives you the opportunity to develop the specialized skills you need to work in a variety of health care settings. These include relevant technological skills like computer applications and specialized software, medical terminology, clinical and office procedures, effective oral and written communication skills and soft skills such as interpersonal skills, teamwork and customer service.
Full Description
Office Administration – Health Services is a two-year diploma program that will prepare you to work effectively and efficiently in a health care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or "people" skills.
Some of the practical and technical skills include:
- computer applications and software
- medical terminology and anatomy
- transcription
- administrative and clinical office procedures
- billing for medical office settings
- health care law
We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:
- active listening
- effective writing for business communication
- oral communication skills
Your Field Education Options
During semester 4, students are on placement one day per week until the end of the semester at which point they have an intensive two-week placement period (five days per week).
While off-site, students will observe, shadow and practice the various skills required to successfully manage the day-to-day tasks that are applicable to the environment they are in such as registration, appointment scheduling, reception, mail, forms, records management, working with applicable software and hardware.
Students may also be involved in projects that require adherence to confidentiality and privacy laws. These projects may also draw upon their soft skills, critical thinking and problem-solving skills.
Requirements for successful completion of work placement include demonstration of work readiness behaviour through exemplary attendance and punctuality as well as professional conduct and attire.
Typical sites vary broadly and can include community and teaching hospitals, urgent care, long-term care facilities, clinics and diagnostic facilities.
Students have had placements in diverse areas such as family practice, medical and surgical specialities, physiotherapy sports medicine specialists, chiropractors and midwifery.
Career & Postgraduate Study Opportunities
Your Career
Courses
Semester 1
| Code | Course Name |
|---|---|
| COMM2000 | Communicating Across Contexts |
| COMP1206 | Technology and Information I |
| KB 1002 | Keyboarding I |
| SCI 1015 | Anatomy and Terminology I |
| STS 1034 | Strategies for Student Success |
| GNED | General Elective |
Semester 2
| Code | Course Name |
|---|---|
| COMP1212 | Technology and Information II |
| HLTH1024 | Introduction to Health Care Law |
| KB 1003 | Keyboarding II |
| MATH1030 | Foundation Mathematics for Health Services |
| OP 1013 | Office Procedures |
| SCI 1022 | Anatomy and Terminology II |
| GNED | General Elective |
Semester 3
| Code | Course Name |
|---|---|
| BUS 2016 | Bookkeeping for the Medical Office Environment |
| CLIN1003 | The Clinical Environment |
| COMP1045 | Healthcare Documentation I |
| COMP2142 | Technology and Information III – Excel |
| KB 2005 | Keyboarding III |
| OP 1009 | Health Insurance Billing I |
| SCI 2012 | Anatomy and Terminology III |
Semester 4
| Code | Course Name |
|---|---|
| COMP2036 | Healthcare Documentation II |
| COMP2143 | Technology and Information IV – Access |
| JOBS1000 | Placement |
| JOBS1001 | Career Launch |
| KB 2006 | Keyboarding Applications |
| OP 2013 | Health Insurance Billing II |
| GNED | General Elective |
Course Outline URL
Program Learning Outcomes
The graduate demonstrates the ability to:
- Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
- Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
- Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
- Operate and provide support to others related to the use of office equipment and technologies.
- Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
- Produce financial and client billing records for health services by compiling relevant information and using accounting software.
- Produce health documents and reports using available technologies and applying industry standards.
- Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
- Identify and use non-invasive clinical tasks to support effective and efficient health service operations.
Tuition & Fees
Domestic Tuition
$3,856.00 *
International Tuition
$16,946.00 **
Additional Costs
* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2021. Fees are subject to change for programs starting in Fall 2022 and at later dates.
** Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2022. Fees are subject to change for programs starting in Fall 2023 and at later dates.
International Students
Visit the International Fees and Related Costs page for more information.
Financial Assistance
This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.
Admission Requirements
Applicants are selected on the basis of their academic achievement, including the required courses, and the selection criteria outlined below.
- Ontario Secondary School Diploma or equivalent**
- grade 12 English (C or U)
- an information session is strongly recommended
- basic knowledge of keyboarding skills is recommended
** Mature Student Status (19 years of age or older and no OSSD)
Mature students may take the Admissions Assessment for English, OR may consider upgrading to achieve the credit(s) needed in English.
Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.
Course Exemptions
College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Special Requirements
Pre-placement Health Form (for second-year students only)
- Upon confirmation of acceptance into this program, students must meet all the mandatory pre-placement health requirements for the program. It may take up to four months to complete all the requirements.
- All costs, service fees and fines associated with the overall health requirements are the responsibility of the student.
- For further details and to download the mandatory pre-placement health form, go to the Pre-placement website.
Police Vulnerable Sector Check (for second-year students only)
- In compliance with the requirements of our placement partners, all students in this program are required to have a police vulnerable sector check completed, and this check must be renewed annually before entering into field or clinical placement.
- The police vulnerable sector check process typically takes two to three months, but under some circumstances can take four to eight months. This is required to protect the clientele of our placement partner agencies, who are considered "vulnerable persons" under the law.
- Students are responsible for ensuring that the police vulnerable sector check covers appropriateness for "individuals being employed and/or volunteering who will be working with vulnerable person(s)."
- Students are required to keep the original copy of their police vulnerable sector check.
- Students who are unable to provide a "clear" police vulnerable sector check may not be able to start their field or clinical placement and therefore may be unable to complete the program. Students who are not eligible to attend their practice placement due to a "not clear" status will jeopardize their progress in the program.
- Failure to meet the requirements for field placement will prevent students from completing the program and/or securing employment.
The fees for the police record check vary and must be paid by the student. For more information, please visit the Pre-placement website.
How to Apply
Domestic students should apply through Ontario Colleges.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown Polytechnic Online Application System.
Contact Us
School of Health Services Management
For more information, email Yan Sang at yansang.feng@georgebrown.ca
For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.
International Students
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
Program Description
Program Overview
The Office Administration – Health Services program gives you the opportunity to develop the specialized skills you need to work in a variety of health care settings. These include relevant technological skills like computer applications and specialized software, medical terminology, clinical and office procedures, effective oral and written communication skills and soft skills such as interpersonal skills, teamwork and customer service.
Full Description
Office Administration – Health Services is a two-year diploma program that will prepare you to work effectively and efficiently in a health care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or "people" skills.
Some of the practical and technical skills include:
- computer applications and software
- medical terminology and anatomy
- transcription
- administrative and clinical office procedures
- billing for medical office settings
- health care law
We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:
- active listening
- effective writing for business communication
- oral communication skills
Your Field Education Options
During semester 4, students are on placement one day per week until the end of the semester at which point they have an intensive two-week placement period (five days per week).
While off-site, students will observe, shadow and practice the various skills required to successfully manage the day-to-day tasks that are applicable to the environment they are in such as registration, appointment scheduling, reception, mail, forms, records management, working with applicable software and hardware.
Students may also be involved in projects that require adherence to confidentiality and privacy laws. These projects may also draw upon their soft skills, critical thinking and problem-solving skills.
Requirements for successful completion of work placement include demonstration of work readiness behaviour through exemplary attendance and punctuality as well as professional conduct and attire.
Typical sites vary broadly and can include community and teaching hospitals, urgent care, long-term care facilities, clinics and diagnostic facilities.
Students have had placements in diverse areas such as family practice, medical and surgical specialities, physiotherapy sports medicine specialists, chiropractors and midwifery.
Career & Postgraduate Study Opportunities
Your Career
Courses
Semester 1
| Code | Course Name |
|---|---|
| COMM2000 | Communicating Across Contexts |
| COMP1206 | Technology and Information I |
| KB 1002 | Keyboarding I |
| SCI 1015 | Anatomy and Terminology I |
| STS 1034 | Strategies for Student Success |
| GNED | General Elective |
Semester 2
| Code | Course Name |
|---|---|
| COMP1212 | Technology and Information II |
| HLTH1024 | Introduction to Health Care Law |
| KB 1003 | Keyboarding II |
| MATH1030 | Foundation Mathematics for Health Services |
| OP 1013 | Office Procedures |
| SCI 1022 | Anatomy and Terminology II |
| GNED | General Elective |
Semester 3
| Code | Course Name |
|---|---|
| BUS 2016 | Bookkeeping for the Medical Office Environment |
| CLIN1003 | The Clinical Environment |
| COMP1045 | Healthcare Documentation I |
| COMP2142 | Technology and Information III – Excel |
| KB 2005 | Keyboarding III |
| OP 1009 | Health Insurance Billing I |
| SCI 2012 | Anatomy and Terminology III |
Semester 4
| Code | Course Name |
|---|---|
| COMP2036 | Healthcare Documentation II |
| COMP2143 | Technology and Information IV – Access |
| JOBS1000 | Placement |
| JOBS1001 | Career Launch |
| KB 2006 | Keyboarding Applications |
| OP 2013 | Health Insurance Billing II |
| GNED | General Elective |
Course Outline URL
Tuition & Fees
Domestic Tuition
$3,856.00 *
International Tuition
$16,946.00 **
Additional Costs
* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2021. Fees are subject to change for programs starting in Fall 2022 and at later dates.
** Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2022. Fees are subject to change for programs starting in Fall 2023 and at later dates.
International Students
Visit the International Fees and Related Costs page for more information.
Financial Assistance
This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.
Admission Requirements
Applicants are selected on the basis of their academic achievement, including the required courses, and the selection criteria outlined below.
- Ontario Secondary School Diploma or equivalent**
- grade 12 English (C or U)
- an information session is strongly recommended
- basic knowledge of keyboarding skills is recommended
** Mature Student Status (19 years of age or older and no OSSD)
Mature students may take the Admissions Assessment for English, OR may consider upgrading to achieve the credit(s) needed in English.
Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.
Course Exemptions
College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.
International Students
Visit the International Admissions page for more information regarding country specific admission requirements.
Special Requirements
Pre-placement Health Form (for second-year students only)
- Upon confirmation of acceptance into this program, students must meet all the mandatory pre-placement health requirements for the program. It may take up to four months to complete all the requirements.
- All costs, service fees and fines associated with the overall health requirements are the responsibility of the student.
- For further details and to download the mandatory pre-placement health form, go to the Pre-placement website.
Police Vulnerable Sector Check (for second-year students only)
- In compliance with the requirements of our placement partners, all students in this program are required to have a police vulnerable sector check completed, and this check must be renewed annually before entering into field or clinical placement.
- The police vulnerable sector check process typically takes two to three months, but under some circumstances can take four to eight months. This is required to protect the clientele of our placement partner agencies, who are considered "vulnerable persons" under the law.
- Students are responsible for ensuring that the police vulnerable sector check covers appropriateness for "individuals being employed and/or volunteering who will be working with vulnerable person(s)."
- Students are required to keep the original copy of their police vulnerable sector check.
- Students who are unable to provide a "clear" police vulnerable sector check may not be able to start their field or clinical placement and therefore may be unable to complete the program. Students who are not eligible to attend their practice placement due to a "not clear" status will jeopardize their progress in the program.
- Failure to meet the requirements for field placement will prevent students from completing the program and/or securing employment.
The fees for the police record check vary and must be paid by the student. For more information, please visit the Pre-placement website.
How to Apply
Domestic students should apply through Ontario Colleges.
International Students
Visit the How to Apply page for more information on how and when to apply.
International students should apply through the George Brown Polytechnic Online Application System.
Program Learning Outcomes
The graduate demonstrates the ability to:
- Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
- Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
- Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
- Operate and provide support to others related to the use of office equipment and technologies.
- Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
- Produce financial and client billing records for health services by compiling relevant information and using accounting software.
- Produce health documents and reports using available technologies and applying industry standards.
- Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
- Identify and use non-invasive clinical tasks to support effective and efficient health service operations.
Contact Us
School of Health Services Management
For more information, email Yan Sang at yansang.feng@georgebrown.ca
For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.
International Students
Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the International Contact Us page
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