Strategic Relationship Marketing Program (Postgraduate) (B409)

Program Description

Program Overview

The Strategic Relationship Marketing graduate certificate program in Toronto provides students with the foundational knowledge and applied skills that employers value in the area of marketing, with a focus on Customer Relationship Marketing (CRM) and Customer Experience (CX) strategies and techniques.

Full Description

The Strategic Relationship Marketing program responds to the growing need within the marketing industry for a new skill set – one that places the customer at the centre of business decisions. This skill set is critical since modern marketing success depends on targeting and attracting new customers while retaining and strengthening relationships with current customers at all points during their journey.

This one-year graduate certificate program provides students with a foundation in marketing, with a focus on the examination and application of Customer Relationship Marketing (CRM) and Customer Experience (CX) best practices, strategies, tactics, tools and techniques. Students will have an opportunity to apply industry-standard marketing analytics and CRM platforms and technologies to marketing processes and create a comprehensive marketing plan.

Key areas covered in the program include database marketing strategy, customer relationship management tools, customer relationship marketing theory, customer experience foundations, loyalty marketing, marketing research, marketing automation tools for personalized customer journeys, and marketing analytics and measurement. In the final semester, students work on a capstone project based on a real business situation. This program makes use of industry-standard cloud-based software, so students will require a laptop computer.

This Centre for Business program is part of our School of Marketing.

Minimum computing requirements


  • Intel i3 processor
  • Microsoft Windows 7 or higher with 4GB RAM
  • web camera and microphone
  • Wi-Fi: IEEE 802.11 a/b/g/n/ac compatible
  • Microsoft Office – Word, Excel, PowerPoint, OneNote, OneDrive (including access to Office 365 cloud)
    • free for all current George Brown College students


  • Intel i3 processor
  • macOS High Sierra with 4GB RAM
  • web camera and microphone
  • Wi-Fi: IEEE 802.11 a/b/g/n/ac compatible
  • Office 2016 for Mac – Word, Excel, PowerPoint, OneNote, OneDrive (including access to Office 365 cloud)
    • free for all current George Brown College students


Your Field Education Options

Work Experience (co-op or internship work term)

This program requires the successful completion of a one-semester work experience to graduate. This work experience is either co-op (paid) or internship (unpaid). Either one will give you the practical experience employers value. The work term occurs after the end of the second academic semester.

George Brown works with employers and industry partners to identify potential work experience opportunities. Students then apply for these opportunities and go through a competitive interview process. Students are also strongly encouraged to pursue self-directed industry work experience opportunities they believe will provide the learning experiences they value and meet the learning outcomes of the program. This valuable work experience can in turn be added to your resumé.

In addition to on-the-job work experience, George Brown College endeavours to provide field education opportunities with real-world challenges and clients. Find out more about field education at the Centre for Business.

Marketing Associations Membership

George Brown Marketing students have access to membership to two of Canada’s premier marketing associations, the CMA and IAB, included in their tuition fees:

Canadian Marketing Association (CMA) membership includes:

  • Live and online events, with free or reduced member pricing
  • Professional development opportunities
  • Tools, resources, and guides for members only
  • Networking opportunities with thousands of marketers
  • Exclusive access to CMA NXT, a site dedicated to filling the gap between post secondary education and professional life

Interactive Advertising Bureau (IAB) membership includes:

  • Student volunteer (and networking) opportunities for marquee events
  • Members only webinars and podcasts
  • Original Canadian digital marketing research
  • Globally accepted digital ad standards
  • Globally standardized courses, certification, and custom workshops

Career & Postgraduate Study Opportunities

Career Options

Graduates will be prepared for careers in a wide variety of customer-centric sectors such as hospitality, telecommunications and media, not-for-profit, retail, financial services, digital agencies and advertising agencies.

Potential positions may include:

  • marketing co-ordinator
  • CRM data analyst
  • automated campaign specialist
  • CRM marketing specialist
  • market research analyst
  • loyalty marketing co-ordinator
  • lead generation specialist
  • customer experience specialist
  • business analyst
  • sales enablement specialist


We are aligned with what businesses are looking for! Most of the top five in-demand skills in sales and marketing (customer relationship management [CRM], Salesforce and Google Analytics), as suggested by Randstad, are all skills students develop in our Strategic Relationship Marketing program.

We also help put students on the path to obtaining Randstad’s suggested top in-demand sales and marketing certifications* including Salesforce certification, Google Analytics certification and HubSpot marketing software certification).

*Certifications are awarded by the certifying body and not George Brown College.

Alumni Impact

We are immensely proud of the contributions of our alumni in Toronto and around the globe.
From Michelin-starred restaurants to major construction, entertainment, community and financial organizations, our graduates are truly making an impact across a range of industries.

Latest alumni stories 

I came to Canada leaving behind the corporate world to pursue my dreams and it was indeed a big milestone to achieve. Strategic Relationship Marketing is the most intense and practical program for marketers interested in data analytics, market research and consumer insights. The on-campus and off-campus opportunities are amazing at George Brown and they gave me a chance to develop industry relationships. I ended up doing a co-op in the Marketing department of the college and the experience has been incredible. It has definitely opened many doors to pursue a full-time job later in the field of marketing. My potential has been best recognized here and I am proud to choose George Brown College as a stepping stone to my success.

Riddhi Modi
Ontario College Graduate Certificate

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