Resetting Your Password

Before resetting your password, please ensure that you disable and/or delete any passwords stored in your browser cache, VPN, wireless and/or email settings on your desktops, laptops, tablets, smartphones, etc. Once your password has been successfully reset, simply update those devices with your new password and re-enable the services. Failure to update your stored password on these devices will result in your account getting locked out, and you will be required to reset your password again.

Password support for students and employees

Logging in for the first time

1. Visit https://service.georgebrown.ca.

  • Log in with your GBC ID number and Password (for staff, this is the password you received through a College Alert email; for students, the password you received in the mail). Do not include @georgebrown.ca as part of the User ID.
  • Click Login.
  • When accessing any Microsoft resources (e.g., Microsoft Office), you will also be instructed to set up Multi-Factor Authentication (MFA).

2. The "Your Password Expired" page is displayed. You must now change your password.

  • Enter your current password in the Current Tivoli Identity Management password field.
  • Click on Review the criteria for my new password.
  • Enter an identical new password in both the New password and New password (confirm) fields.
  • Click OK.
  • The password change is typically complete within a few seconds, but may take up to a minute.

3. The "Forgotten Password Information" page is displayed.

  • Enter answers to all question choices. (Please note that no spelling or other verification checks are performed on your answers.)
  • Click OK.

4. The "Request Completed" page is displayed.

  • Click Logoff to exit.
  • A dialogue box confirms that your User ID is logged off. For your security, we recommend that you exit from your Internet browser at this point and start a new browser if Internet access is required.

If you have any technical issues or need assistance:

  • Staff (including those with student User IDs that have been locked out): call the Contact Centre at 416-415-2000 or the IT Help Desk at 416-415-5000 x4357.
  • Students: visit a Student Service Centre or call the IT Help Desk at 416-415-5000 x4357.

Resetting your password

Need to reset your password?

The Cyber Security team has made important updates to our password requirements as part of the college’s ongoing commitment to enhancing system and data security. To ensure better protection for our college community, we are adopting industry-leading standards that will strengthen our security measures.

Password process changes

  • No more regular password changes: You will no longer need to update your password every 90 days. Unless there is a security incident, your password will remain active without frequent changes.
  • No more complex character requirements: We are removing the old complexity rules (upper and lowercase letters, symbols, numbers, etc.). Instead, passwords (or rather passphrases) should be at least 14 characters long. A passphrase is a long, easy-to-remember set of words or phrases that you use to log in securely. It works like a password but is generally longer, making it harder for others to guess and keeping your account safer. You can use a passphrase generator like ProtonPass to generate easy-to-remember yet secure passphrases.
  • Multi-Factor Authentication (MFA): MFA remains required for all accounts, adding an extra layer of protection beyond your password.

Self-Service Password Reset Options

You can reset your password in the following ways:

Using service.georgebrown.ca

1. Visit https://service.georgebrown.ca.

  • Log in with your GBC ID number and password (for staff, this is the password you received through a College Alert email; for students, the password you received in the mail). Do not include @georgebrown.ca as part of the User ID.
  • Click Login.

2. The self-serve menu is displayed. Click Change Password.

3. Enter your current password in the Current Tivoli Identity Manager password field.

4. Click on Review the criteria for my new password.

5. Enter an identical new password in both the New password and New password (confirm) fields. Click OK.

6. The Request Submitted page is displayed. The password change is typically complete within a few seconds, but may take up to a minute. You can view the status of the change request by clicking on View My Requests.

7. The View My Requests page is displayed. The Status field will show the result of the password change.

8. Click Logoff to exit.

For your security, we recommend that you exit from your internet browser at this point, and start a new browser if internet access is required.

Self-Serve Password Reset (via Microsoft)

Self-Service Password Reset (SSPR) is a Microsoft offering that allows you to securely reset your GBC account password on your own without predefined security questions and answers. As of April 28, 2025, SSPR will be available to all students and employees (except those using YubiKeys).

Key highlights

  • Quick and seamless password resets: Reset your password anytime, anywhere, without IT intervention at https://passwordreset.microsoftonline.com. The guide below provides step by step instructions to reset your password.
  • No impact on existing methods: Current ways to reset your password will continue to work as usual. SSPR is simply an additional, more convenient, option.

What you need to do to use SSPR

  • Make sure you are enrolled in MFA: If you are not yet registered, refer to the MFA webpage for enrolment instructions. MFA will be required for all employees, even when accessing applications such as Banner, D2L, and Zoom.
  • This change does not apply to users with hardware tokens (YubiKeys). If you use a YubiKey and need to reset your password, please contact the HelpDesk at (416) 415-5000 x4357 or helpdesk@georgebrown.ca for assistance.

Note:

When you login for the first time to any Microsoft services or GBC owned applications such as banner, D2L applications, you may be prompted to confirm your existing multifactor settings as per the screenshots below; however, this is not a prompt for re-enrolment into MFA.

SSPR instructions 01

SSPR instructions 02

To Reset Your Password:

  1. Go to the Microsoft SSPR Page
  2. Enter Your User Account Information
    • On the "Get back into your account" page, enter your GBC ID (e.g., ID@georgebrown.ca)
    • Enter the characters displayed in the CAPTCHA image for security verification.
    • Click Next.
       

      SSPR instructions 03

  3. Verify Your Identity
    • On the next screen, click Approve a notification on my authenticator app.
    • Click the Send Notification to send a prompt to your registered device for MDA.
       

      SSPR instructions 04

       

      SSPR Instructions 05

    • Enter the number shown on the screen in the Microsoft Authenticator app.
      or
    • Click “Enter a code from my authenticator app”.
    • Enter the code on your Microsoft in the field above.
       

      SSPR instructions 06

    • Click Next.
  4. Create a New Password
    • Enter a new password following our password standard requirements.
      • Minimum 14 characters password length.
      • No special characters required.
    • Confirm the new password by re-entering it.
    • Click Finish.
       

      SSPR instructions 07

    • Your password has been successfully changed.
       

      SSPR instructions 08

  5. Sign in with Your New Password
    1. Once the reset is successful, go to https://portal.office.com.
    2. Log in with your new password.
    3. If prompted, update your authentication details for future resets.

If you encounter any issues or need assistance, the ITS Help Desk is available at 416-415-5000 x4357 or helpdesk@georgebrown.ca.

Changing password challenge questions

1. Visit https://service.georgebrown.ca.

  • Log in with your GBC ID number and Password (for staff, this is the password you received through a College Alert email; for students, the password you received in the mail). Do not include @georgebrown.ca as part of the User ID.
  • Click Login.
  • When accessing any Microsoft resources (e.g., Microsoft Office), you will also be instructed to set up Multi-Factor Authentication (MFA).

2. The self-serve menu is displayed. Click Change Forgotten Password Information.

3. To change the answer to a question:

  • Click Clear to the right of the question, and enter a new answer.
  • When you have completed all of your changes, click OK.

The new challenge questions and answers are displayed. Click Logoff to exit.

4. A dialogue box confirms that your User ID is logged off.

5. For your security, we recommend that you exit from your Internet browser at this point and start a new browser if Internet access is required.

Land Acknowledgement

Land Acknowledgement

George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work and live in the community with each other.

Learn more