COVID-19 Current Student FAQs

Last updated May 7, 2021

Do you have a question about George Brown's COVID-19 response and the changes current students can expect? Find information below on a range of topics including, admission and placement tests, college events, student services, tech help and more. 

FAQs for international students.

What if I start to feel symptoms of COVID-19?

According to Toronto Public Health, symptoms of COVID-19 include: 

  • Fever 
  • Cough 
  • Difficulty breathing 
  • Sore throat 
  • Runny nose 
  • Loss of taste or smell 
  • Nausea, vomiting, diarrhea 
  • Difficulty swallowing 

Students who experience one or more of these symptoms must self-isolate for 10 days after their symptoms started. The individual must self-isolate and get tested for COVID-19. If they do not get tested, they must self-isolate for 10 days from the date their symptoms first appeared. If tested, and the test is negative, and if symptoms are improving, the student/staff can return to work/school after 24 hours. 

Self-Isolation Information ​​​​​​

  1. Self-isolate immediately. 
  2. Contact Toronto Public Health at (416) 338-7600 or book a test at a COVID-19 testing location.   
  3. Alert Student Counselling and Well-being at georgebrown.ca/letstalkcovid19.
  4. Notify your instructor(s).
How will I know if a case is reported on campus?

George Brown College will notify the college community and the general public if someone with a positive COVID-19 test result was on any of our campuses. 

Students will receive weekly updates in the MyGBC student newsletter.

Confirmed Cases On Campus

Are some students learning on campus?

Small groups of students and employees have access to campus for limited instruction that requires in-person labs and facilities during the spring and fall semesters. 

Students who have been approved to participate in labs and hands-on learning experiences on campus will be pre-screened and must complete COVID-19 awareness training before entering college buildings. Affected students will receive emails with more details. 

Find details of our Return to Campus protocols at georgebrown.ca/covid-19/returning-to-campus.

When will all students be able to learn on campus?

Programs in the Spring 2021 semester (starting May 10) and Fall 2021 semester (starting Sept. 7) are being delivered in online and hybrid formats.

Small groups of students and employees will have access to campus for limited instruction that requires in-person labs and facilities during the spring and fall semesters

How programs are delivered in future semesters will depend on direction provided by public health officials and the government. Please check back for updates. 

What are the Contact Centre hours?

Monday to Thursday, 8 a.m. to 6:30 p.m.

Friday, 8 a.m. to 4:30 p.m.

Visit the Contact George Brown College page for more information.

What about Continuing Education?

Distance learning (including online) courses are not impacted and continue as scheduled.

Small groups of students who were in their final semester when the college closed due to COVID-19 will have access to campus for limited instruction that requires in-person labs and facilities. This access is only for specific Continuing Education students who were unable to complete hands-on clinical or lab work required to finish their courses and certificates.

For more information visit coned.georgebrown.ca and to submit a question or concern, visit georgebrown.ca/send-an-inquiry-to-the-continuing-education-registration-department


Admissions and placement tests

Is the Assessment Centre open?

Yes. Our campuses are currently closed but Assessment Centre operations have moved online. You can find information about admissions assessments at georgebrown.ca/assessment-centre.

If you require accommodations, visit georgebrown.ca/assessment-centre/test-accommodations for more information. 

If you have questions about Blackboard/placement/admissions and accommodated testing, contact booktest@georgebrown.ca

If you have questions about IELTS or CELPIP tests, contact ielts@georgebrown.ca

I require accommodated testing. Who do I contact?

Students requiring accommodated testing can register with Accessibility Services at georgebrown.ca/assessment-centre/test-accommodations or by emailing Accessible Learning Services at letstalk@georgebrown.ca

Accessible Learning Services requires seven days to arrange accommodations. 

I took an admissions test. Do I also need to take a placement test?

Your admissions assessment results will be used to place you in an appropriate English and/or math course. If you wrote your admissions assessment six months ago or more before the start of your program (e.g. before the end of February for the September program intake) and your results have placed you in a foundation-level course, you are eligible to complete a placement assessment for your program. To check if you have been placed in foundation-level courses, please go to STU-VIEW once program registration is open.

When and how do I complete my placement assessment?

Get your placement assessment done as soon as possible. Your placement assessment will determine whether you’re ready to take the college-level English and/or math courses in your program or if you need to take a foundation-level course to further develop your skills. Follow these steps:

  • Log in to STU-VIEW.
  • If you’re required to complete a placement assessment, book your appointment via STU-VIEW. You’ll be able to take the assessment online.
  • Visit the Assessment Centre website for more information on online testing and how to prepare.

Visit georgebrown.ca/assessment-centre/testing-services/placement-assessments for information on placement test requirements.

I booked a placement test. How do I take it?

Due to COVID-19, the Assessment Centre will not be administering in-person assessments until further notice. However, the Assessment Centre is providing online webcam-supervised placement assessments. Visit georgebrown.ca/assessment-centre for more information.

The registered time booked is Eastern Standard Time.

I took college English in high school. Do I need to take the test?

Yes. Placement assessments in English and/or math are taken after you have accepted an offer of admission to George Brown College. Placement assessments determine whether you are ready to take the college-level credit courses in English and/or math in the first semester, or if you will be required to take a foundation-level course first to further develop your skills. Failure to complete the placement assessments will result in automatic placement in a foundation-level course. This placement means that you will be taking an additional course and that you will likely be charged additional fees.

I completed college English in another George Brown program. Do I need to take the test?

No. If you have already completed College English (COMM 1007) at George Brown College, you will not be required to retake the placement assessment or the College English course. Any completed courses from previous terms/programs will automatically transfer to the new program.


College events

Are college events running?

We have suspended all in-person events until further notice. Various departments across the college that sponsor events may choose to still host them online or in other formats.

Find information about new student orientation at georgebrown.ca/current-students/orientation.

When is Orientation Week?

Orientation is online and open to everyone, both new and returning students. This is a great chance for you to prepare for the semester and connect with faculty and your classmates.

Program orientation and other online events run the week before the semester starts. Find details at georgebrown.ca/current-students/orientation for details

What about convocation?

We will celebrate the Class of 2021 at our virtual convocation ceremonies happening on Friday, June 25.

Learn more about convocation


Student services

What services are available?

All in-person services on campus are closed until further notice. You can continue to access our academic, career, and well-being supports online or by phone. See below for more details.

Accessible Learning Services

Accessible Learning Services continues to provide academic supports and services for all George Brown students with physical, sensory, learning, medical or mental health disabilities.

Please contact our Welcome Desk at Letstalk@georgebrown.ca with questions.

Students seeking accessible learning services for the first time, please register by contacting Intake Coordinator Don Kezima at dkezima@georgebrown.ca.

Students who are already registered can go ahead and contact their Accessibility Consultants by email:

Accommodated Testing

If you require accommodations, visit georgebrown.ca/assessment-centre/test-accommodations for more information. 

Assessment Centre

George Brown campuses are closed and Assessment Centre operations have moved online. Please see the 'Is the Assessment Centre open?' FAQ in the Admissions and Placement Tests section.

Athletics & Recreation

All in-person Athletics & Recreation services are closed until further notice.

Visit athletics.georgebrown.ca for more information. 

Blackboard support

To ramp up continual support for our Blackboard learners and educators, we have introduced the EesySoft Support Center.

This Support Center is an on-demand tool available 24/7 where you can find helpful resources and answers to questions related to all of the Blackboard features available to you today. These include support for Blackboard Learn, Mobile, and Collaborate.

To get started, click on the blue button on any page within Blackboard Learn. Once opened, it will provide you tailored support based on the tools and items you have currently open on your screen.

At the bottom of the Support Centre, you also can contact our 24/7 Helpdesk via e-mail or phone anytime in the process.

Periodically, you may also see pop-up alerts within Blackboard Learn. These will be used to communicate urgent or important messages. After reading a message, you can choose to click the "X" to close the message or “Don’t show this again”.

Bookstores/Campus stores

George Brown’s Campus Store is accepting online orders for anyone who needs to purchase supplies and other items.

Visit gbcbookstore.bookware3000.ca to place an order.

Career Services

Career advising appointments are available by email or through Microsoft Teams. Please book your appointment by email according to your program’s campus.

Counselling & Student Well-being Services

We are offering online video counselling services for our students through video. Video counselling appointments will take place through a secure video platform, Zoom Healthcare, which is available free of charge for students (your counsellor will email you the link the day of your appointment). Appointments can be booked via email through the campus contact information listed below. (Please email rather than call - voice mail will be monitored, but email allows for the fastest response.)

Due to privacy considerations, telephone counselling appointments are not available, but our counselling staff can assist students without internet access by phone to connect them with appropriate mental health resources in their area. Due to regulatory considerations, video counselling appointments are only available for students currently located in the province of Ontario. If you currently outside of Ontario please contact our office and we will assist you in accessing mental health supports in your area.

Video counselling appointments are available Monday to Friday from 9 a.m.- 5 p.m. To book a counselling appointment or for any questions please contact:

We appreciate this is a difficult time for many and worries about personal health and well-being and that of friends, family and community can be challenging to manage. If you are in distress and need immediate assistance, please reach out to the telephone and online mental health supports and services listed below:

  • Good2Talk: 24-hour post-secondary support service, Phone: 1-866-925-5454 or text: GOOD2TALKON to 686868
  • Distress Centre (GTA): 24-hour crisis line, 416-408-4357
  • Gerstein Centre (downtown Toronto): 24-hour crisis line & mobile support service, 416-929-5200
  • Spectra Helpline: 416-920-0497 or 905-459-7777 for Brampton and Mississauga residents
  • Community Crisis Line Scarborough and Rouge Hospital: 416 495-2891 for 24/7 telephone crisis support
  • Durham Crisis and Mental Health Line: 905 666-0483
  • Oakville Distress Centre: 905 849-4541 for residents of Halton Region (Burlington, Halton Hills, Milton and Oakville)

Deaf and Hard of Hearing Services

For scheduling and questions relating to services for online and alternate format academic delivery, please contact us by email.

Financial Aid

  • OSAP document submission: Any documents required for OSAP processing should not be mailed, but rather scanned and uploaded to your student OSAP account (available at ontario.ca/osap). For any technical difficulty, please email FinAid@georgebrown.ca
  • Bursary/Awards document submission: Any documents required for bursary/awards/scholarship processing should not be mailed, but rather scanned and emailed to awards@georgebrown.ca
  • The Financial Assistance team is waiting for Government directives relating to any changes in policies/procedures due to the COVID-19 pandemic situation. Please check back regularly for updates.
  • Bursary/Awards Cheques: Awards/scholarships/bursary cheques will be mailed out once they have been printed. Delays are expected due to the college’s closure.

IELTS

The IELTS Centre is closed to the public until further notice. The website and social media platforms have been updated using the messaging provided by the British Council. Transfers and refunds are offered to all affected candidates.

Services available:

  • Email inquiries
  • Processing transfers and refunds
  • Social media updates and inquiries
  • PureChat inquiries
  • Future test date planning

For inquiries: ielts@georgebrown.ca.

International Student Services

See the FAQ For International Students.

Library Learning Commons

Students can find information about library services and supports at georgebrown.ca/library-learning-commons.  

Students can connect with a library representative about general inquiries or equipment loans at libraryhelp.georgebrown.ca/ask or by phone Monday – Friday, 8 a.m. - 8 p.m. at (416) 415-5000 ext. 2173.   

Equipment loans 

Information about borrowing and returning equipment can be found at researchguides.georgebrown.ca/LLC-COVID-19.   

Registrar’s Office

Requests and changes can be made online:

StartGBC

You can continue to access entrepreneurial supports online. Please startgbc@georgebrown.ca to set up a one-on-one meeting via Microsoft Teams.

Student Life

Please connect with us on Instagram Live for continued Black Student Success Network (BSSN) and Student Life supports.

Student Service Centres

Please send your inquiries by email to ask.george@georgebrown.ca.

Tutoring and Learning Centres (TLC)

The TLC has moved all of its services online.

The TLC continues to offer individual online tutoring in the following areas:

  • English (academic language and writing in support of all courses)
  • ESL (English as a Second Language)
  • Math
  • Accounting

Live support chat is available at: https://bit.ly/ContactTLCGBC (chat support hours Monday to Friday: 9 a.m. - 4 p.m.)

Email onlinetutoring@georgebrown.ca and visit the TLC website at georgebrown.ca/tlc for more info.

How can I access counselling supports?

We offer online counselling services for our students through video. Video counselling appointments will take place through a secure video platform, Zoom Healthcare, which is available free of charge for students (your counsellor will email you the link the day of your appointment). Appointments can be booked via email through the campus contact information listed below. (Please email rather than call - voice mail will be monitored, but email allows for the fastest response.)

Due to privacy considerations, telephone counselling appointments are not available, but our counselling staff can assist students without internet access by phone to connect them with appropriate mental health resources in their area. Due to regulatory considerations, video counselling appointments are only available for students currently located in the province of Ontario. If you currently outside of Ontario please contact our office and we will assist you in accessing mental health supports in your area.

Video counselling appointments are available Monday to Friday from 9 a.m.- 5 p.m. For more information, please visit our site, and to book an appointment, please follow the steps listed here on our Accessing Counselling page. For any questions, please contact us:

Community Mental Health Supports

We appreciate this is a difficult time for many and worries about personal health and well-being and that of friends, family and community can be challenging to manage. If you are in distress and need immediate assistance, please reach out to the telephone and online mental health supports and services listed below:

  • Good2Talk: 24-hour post-secondary support service, Phone: 1-866-925-5454 or text: GOOD2TALKON to 686868
  • Distress Centre (GTA): 24-hour crisis line, 416-408-4357
  • Gerstein Centre (downtown Toronto): 24-hour crisis line & mobile support service, 416-929-5200
  • Spectra Helpline: 416-920-0497 or 905-459-7777 for Brampton and Mississauga residents
  • Community Crisis Line Scarborough and Rouge Hospital: 416 495-2891 for 24/7 telephone crisis support
  • Durham Crisis and Mental Health Line: 905 666-0483
  • Oakville Distress Centre: 905 849-4541 for residents of Halton Region (Burlington, Halton Hills, Milton and Oakville)

Real Campus

Real Campus offers phone or text-based counselling sessions, webinars, and wellness tips, covered through your Student Association health plan are available by phone at 1-877-390-7325 or through the Real Campus website.

HOW CAN WE COPE WITH SOCIAL DISTANCING?

5 WAYS TO REDUCE STRESS

Can I get help paying for food?

Peerconnect, in partnership with FoodShare Toronto, offers the Student Emergency Good Food Box program.

Students who sign up will receive a box of fresh fruits and vegetables delivered to their door. Students can now opt to receive an electronic gift card if they would prefer to set up the delivery for themselves.

Students can sign up for a box every Monday at 1 p.m. at https://forms.gle/6u9rabs6s5dYc15D7.

Can I borrow tech devices?

Yes. The Library Learning Commons provides a loan program for laptops, portable Wi-Fi devices and iPhone 7s to be used for hot spot Wi-Fi access.

Devices can be requested online and will be sent out by courier to the requester every Friday. No pickups are available at the library.

Find information on how to access tech via the Library Learning Commons on the Borrow Laptops, iPads and More page

If you have questions about equipment loans, your reservation status, or returning your device by mail, please call the library at (416) 415-5000 ext.2173, Monday-Friday, 8 a.m. - 8 p.m., send an email to llcreservations@georgebrown.ca or connect over chat at georgebrown.ca/library-learning-commons/services/tech-help.

Equipment loan returns

Find information on returning equipment on the Borrow Laptops, iPads and More page

If you have any questions about equipment loans, your reservation status, or returning your device by mail, please call the library at (416) 415-5000 ext.2173, Monday-Friday, 8 a.m. - 8 p.m., send an email to llcreservations@georgebrown.ca or connect over chat at georgebrown.ca/library-learning-commons/services/tech-help.

How do I claim my e-books and e-texts?

Students who have ordered electronic textbooks can visit the George Brown College Campus Store's Textbook Claim and Downloads page.

Can I access my locker?

Scheduled pickup dates are available to retrieve items from your locker. To view dates and to book your pickup time, visit the Lockers page.

If you have questions, email lockers@georgebrown.ca.

How do I order a Confirmation of Enrolment?

Confirmation of Enrolment (COE) is available online to current domestic students only. Visit records.georgebrown.ca to request your official electronic documents. Please note, you must be a registered student to request a COE online.

Visit georgebrown.ca/current-students/registrar/registration-information/confirmation-enrolment-resp-cpp.

OSAP students

The Financial Aid department will automatically confirm your enrolment once you are registered. You will not need to request a COE.

International students

If you are an international student, please make a request at applynow.georgebrown.ca/International/letterrequest.


Spring 2021 semester

*UPDATED* What will the Spring 2021 semester look like?

Programs are being delivered in both online and hybrid formats.

Online programs and the online element of hybrid programs will be a combination of real-time (synchronous) and pre-recorded (asynchronous) delivery and will use a combination of online tools, such as Blackboard, Microsoft Teams and Zoom. There will likely be online tools that are specific to various programs. Your professors and/or program coordinator will provide details. 

Program delivery format

Find details of the delivery format of programs at georgebrown.ca/programs/spring-2021-delivery.

Questions?

​​​Find program contacts below if you have questions about the spring semester:

Centre for Arts, Design and Information Technology

Centre for Business

Centre for Community Services & Early Childhood

Centre for Construction & Engineering Technologies

Centre for Health Sciences

Centre for Hospitality & Culinary Arts

School of Hospitality and Tourism Management

Centre for Preparatory & Liberal Studies

Continuing Education

 

If I start my program and decide online learning isn't for me can I defer?

Full-time students who wish to withdraw from their Spring/Summer 2021 semester program and receive a partial refund must do so by May 21, 2021. 

Check georgebrown.ca/current-students/important-dates to see all appropriate deadlines.

Domestic students who want to defer to a future intake should contact admissions@georgebrown.ca. Your request will be reviewed based on availability and capacity. International students should contact their admissions officer or send an email request to intladmissons@georgebrown.ca.

Will there be tuition reductions because programs are delivered remotely?

While the learning format is different, we remain committed to helping you build the skills and experience you need to kick-start your career. Tuition fees support the cost of academic program delivery, including instruction, assessment and administration, all of which are still taking place. These fees also support the many student support services that are now being delivered online, including virtual counselling sessions, tutoring, career advising, Accessible Learning Services and more. Tuition is not specific to location or mode of delivery. With this in mind, we will not be offering discounts for the Spring/Summer 2021 semester. This applies to both domestic and international students. George Brown remains committed to helping students complete their programs, and we will continue to ensure that learning outcomes are met while programs are being delivered through alternative and remote formats.

Given that college’s buildings are closed, and also that students are not able to access the Athletics & Recreation facilities, the college will waive the Athletics & Recreation and the Athletics Building Capital fees ($78 per student) for the Spring/Summer 2021 semester, as it did for the Winter 2020 and Fall 2020 semesters. All other fees will continue to be charged since services continue to be offered to students. 

Online learning is new to me. Where can I find support?

Check out our Online Learning site for tips and resources on how to be a successful remote learner. It offers five modules you can complete at your own pace.

Get started at onlinelearning.georgebrown.ca.

Students can also find academic support at our Tutoring and Learning Centre (TLC). The TLC offers online services including real-time chats. 

And our Library Learning Commons staff are available online to help students with research questions. 

Is there a tuition payment plan for the Spring 2021 semester?

We recognize that COVID-19 has presented challenges for students, including unanticipated financial pressures, and so we have established a tuition payment plan for the Spring 2021 semester.  

The payment plan is available to new and returning domestic students and returning international students.  

Students can pay their Spring 2021 semester tuition in full on Fri, April 9, 2021, or in three instalments due on the following dates:  

  • First instalment — Friday, April 9, 2021  
  • Second instalment — Friday, May 21, 2021  
  • Third instalment — Friday, June 18, 2021  

How to sign up for the tuition payment plan  

The application opened on STU-VIEW on March 22, 2021. Students must be registered for spring semester programs to qualify. 


Fall 2021 semester

*NEW* What will the Fall 2021 semester look like?

Programs are being delivered in both online and hybrid formats.

Online programs and the online element of hybrid programs will be a combination of real-time (synchronous) and pre-recorded (asynchronous) delivery and will use a combination of online tools, such as Blackboard, Microsoft Teams and Zoom. There will likely be online tools that are specific to various programs. Your professors and/or program coordinator will provide details. 

Program delivery format

Find details of the delivery format of programs at georgebrown.ca/programs/fall-2021-delivery.

Questions?

​​​Find program contacts below if you have questions about the spring semester:

Centre for Arts, Design and Information Technology

Centre for Business

Centre for Community Services & Early Childhood

Centre for Construction & Engineering Technologies

Centre for Health Sciences

Centre for Hospitality & Culinary Arts

School of Hospitality and Tourism Management

Centre for Preparatory & Liberal Studies

Continuing Education

Is there a tuition payment plan for the Fall 2021 semester?

We recognize that COVID-19 has presented challenges for students, including unanticipated financial pressures, and so we have established a tuition payment plan for the Fall 2021 semester.  

The payment plan is available to new and returning domestic students and returning international students.  

Students can pay their Fall 2021 semester tuition in full on Friday, Aug. 20, 2021, or in three instalments due on the following dates:  

  • First instalment — Friday, Aug. 20, 2021  
  • Second instalment — Monday, Sept. 20, 2021  
  • Third instalment — Friday, Oct. 21, 2021  

How to sign up for the tuition payment plan  

Students can sign up for the Fall 2021 semester tuition payment plan on STU-VIEW. The application opens Monday, July 26, 2021. Students must be registered for fall semester programs to qualify.  

Are there changes for the Fall 2021 tuition deposit?

New students who wish to register for the Fall 2021 semester are expected to pay the following non-refundable deposit by Monday, June 21, 2021. Please refer to your Registration/Invoice Letter for specific instructions. 

  • Domestic students – $500 deposit 
  • Returning international students - $4,000 deposit  

Please note: New international students are required to pay the full first semester fees to accept their offer and confirm their registration. 


Financial supports

What emergency financial supports are available to me?

The Student Association and George Brown College COVID-19 Relief Fund aims to assist domestic and international students facing financial emergencies due to the COVID-19 pandemic.

Find more information, including FAQs specific to this fund, at georgebrown.ca/apply/financial-aid/awards-and-scholarships/types-of-awards/covid-19-relief-fund.

Student Association supports

You can learn more about other financial services and supports provided by the Student Association at studentassociation.ca/covid-19/.

Will student grants or awards for 2021 be impacted by COVID-19?

Student grants and awards will go ahead as usual. Find more information about Student Awards at georgebrown.ca/financialaid/awards_scholarships/.


International students

Students coming to Toronto for their programs can find information on travel requirements, including having an arrival and quarantine plan, pre-and post-flight COVID-19 testing, the iCent app, and mandatory documents on the Travelling to Canada page.

Is George Brown on the list of approved Designated Learning Institutes (DLIs) for international students to enter Canada?

Yes. George Brown College is on Immigration, Refugees and Citizenship Canada's (IRCC) list of approved designated learning institutions (DLI).

Travelling to Canada

What are my accommodation options to quarantine when I arrive in Toronto?

George Brown College has identified certain accommodation options for students who are planning to travel to Toronto to attend their academic program of studies.

accommodation options

Students are responsible for making their own accommodation plans by reaching out to the contacts (or arranging a private accommodation) before travelling to Canada. Students are also responsible for all fees/costs related to their accommodations. 

Travelling to Canada

Where can I find the latest COVID-19 updates from Immigration, Refugees and Citizenship Canada (IRCC)?


International - permits 

Are there new IRCC measures regarding Post-Graduate Work Permit Program eligibility?

On Feb. 122021, the Minister of Immigration, Refugees and Citizenship Canada announced new measures to assist international students by ensuring studies completed outside Canada will count towards a future post-graduate work permit (PGWP), and by allowing international students to complete their entire program online from abroad and still be eligible for a PGWP.  

These measures apply to all international students who: 

  • enrolled in a PGWP-eligible program 
  • began, or will begin, a program in any semester from spring 2020 to fall 2021, or whose program was already in progress in March 2020 
  • have a study permit or approval for a study permit, or applied for a study permit prior to starting their program and are eventually approved 
  • meet all other PGWP criteria 

For more information, visit: canada.ca/en/immigration-refugees-citizenship/news/2021/02/government-of-canada-announces-further-measures-to-support-international-students.html 

Can I extend my post-graduation work permit due to the covid-19 pandemic in Canada?

As part of the Government of Canada’s efforts to support international students through this challenging time, the Honourable Marco E. L. Mendicino, Minister of Immigration, Refugees and Citizenship, recently announced that former international students who hold or held a PGWP (post graduate work permit) will have the opportunity to apply for an open work permit. 

Foreign nationals in Canada affected by the pandemic with an expired or expiring PGWP will have a unique chance to apply for another open work permit. These will be valid for 18 months and allow former international students to remain in Canada, continue to seek employment and build their future in this country. 

Visit canada.ca/en/immigration-refugees-citizenship/news/2021/01/government-of-canada-announces-new-policy-to-help-former-international-students-live-in-work-in-and-continue-contributing-to-canada.html for more information.

If I'm extending my study or work permit or visa, do I have to provide biometrics within 30 days?

Immigration, Refugees and Citizenship Canada (IRCC) recently announced that biometrics collection would be exempted for temporary resident applications submitted within Canada, including for study permits (and extensions), co-op work permits, temporary resident visas and post-graduation work permits.

For applications submitted outside of Canada, if the biometric site closest to you is closed, IRCC will automatically extend the deadline to give your biometrics. You are not required to give your biometrics until the site collection offices reopen. This applies even if your biometrics instruction letter (BIL) says you have 30 or 90 days.

IRCC will NOT issue a new BIL, however, you are required to take your original BIL to your new appointment to show proof of payment.

Can I extend my study permit if my program is now expected to be completed later than the original completion date?

International students are required to have a valid study permit for the entire duration of their program. If your study permit is expiring before the program completion date, you will be required to extend your study permit as early as possible. Students who are required to complete a Work-integrated learning component (e.g. co-op, externship, field placement, practicum) are also required to apply for/extend their co-op work permit as well.

For more information, please contact your International Student Advisor. (See FAQ - Who is my international student advisor?)

I need a proof of enrolment letter to extend my study permit/visa. How can I make the request?

International Student Services is currently working remotely to maintain student services for international students. Students can request their enrolment letter online at applynow.georgebrown.ca/International/letterrequest.

It is also recommended that all international students submit a copy of their study permit online at applynow.georgebrown.ca/International/studypermitupload/ to help us assist you better.

What if I have applied for my co-op work permit and have not yet been approved? Can I use my off-campus authorization (printed on my study permit) to work during the work-integrated learning term?

As a facilitation measure, IRCC has stated that study permit holders may use the off-campus work authorization for co-op if the work is less than 20 hours/week while waiting for their co-op application. If the co-op application is refused, they must stop working immediately.


International — student health insurance

I'm worried about my health insurance coverage. Am I covered?

International students currently residing in Canada are covered for medical visits, tests, and hospitalization regarding the COVID-19 virus. Current International students should reach out directly to the insurance provider (Morcare) at 1-888-472-8356 or 1-888-985-1552 with questions. For more information please visit their website: wespeakstudent.com/.

Alternatively, you can also contact Student Association with any health insurance coverage via email: healthbenefits@sagbc.ca.

Can I opt out of health coverage for the 2021 Spring semester?

The Student Association of George Brown College is providing an opportunity for qualified international students to request a credit/refund for the fees paid for the health insurance coverage included as part of the student’s tuition payment if you are NOT in Canada but residing in your home country during the Spring/Summer 2021 semester time period. This does not apply to international students who were charged the health insurance fee in Fall 2020 and Winter 2021. 

The deadline to submit the waiver form is May 27, 2021 (Canadian Eastern Time).  

Please contact Student Association for more details: studentassociation.ca/health/ 

 

Will I have health insurance coverage if I arrive earlier than my semester start date?

Upon request, insurance for new George Brown students shall commence 30 days before the effective date stated on the application on file with the Insurance Administrator, provided the premium has been paid if the Insured Person arrives before such effective date. Early arrival covers acute conditions that require immediate assistance, hospital/ER, walk-in clinic, doctor visits, hospitalization but excluding pre-existing conditions.

Students should directly contact the Student Association Health Benefits Office at healthbenefits@sagbc.ca with any health insurance-related queries.

Do I have to pay for a vaccine while in Canada?

Morcare is the health benefits provider for international students. It provided the following update on April 14, 2021:

These vaccines are government-funded and to date, plans have not paid out any covid vaccine claims. After extensive research, our findings have been that it is expected students will not have to pay any amount out of pocket to receive their vaccine.

Should this change, and students have to unexpectedly pay, Morcare does have coverage in place to help.

Covid vaccination will be covered for the 2020-21 policy year under the standard vaccination coverage of Morcare.

• Vaccination coverage under Morcare is $150 @ 100%.

Students can contact Morcare via live chat at Morcare.ca, via email at help@morcare.ca, and via phone at 1-888-985-1552 with any questions.

Visit our COVID-19 vaccine information page for additional information on vaccines.


International - remote learning

How will remote learning schedules work for students in different time zones?

Whether course delivery is synchronous (in real-time) or asynchronous (completed in student’s own time) is determined by your program coordinator.

Once you’ve registered for your courses, connect with your program coordinator for details of online learning schedules.

My work-integrated learning component is cancelled. What are my next steps?

International students whose work-integrated learning component (co-op/field placement/externship) has been cancelled/postponed, must first connect with their academic program coordinators or placement coordinators to determine the new dates. Once the dates have been confirmed and IF your co-op work permit and/or study permit needs to be extended, please contact your international student advisor (visit georgebrown.ca/international/currentstudents/ for their contact details, or see the 'Who is my international student advisor?' FAQ below).

Who is my international student advisor?

Contact Michelle Choi via email at mchoi@georgebrown.ca if you are in the following centres:

  • Preparatory and Liberal Studies
  • Construction and Engineering Technologies
  • School of Computer Technology
  • School of Fashion & Jewellery
  • School of Performing Arts

Contact Ali Agha via email at ali.agha@georgebrown.ca if you are in the following centres:

  • Hospitality and Culinary Arts
  • Community Services and Health Sciences
  • School of Media
  • School of Design

Contact Charissa Hu via email at chu@georgebrown.ca if you are in the following centres:

  • Centre for Business
  • School of ESL
  • School of Early Childhood


Online privacy

We understand you may have questions and concerns about privacy during a semester that is delivered in remote format. George Brown College takes privacy and security concerns seriously and is committed to taking steps to protect your privacy online. We’ve addressed questions we’ve received from students below.

If you have a question about online safety and privacy, please email ask.george@georgebrown.ca.

HOW DO I SET BOUNDARIES FOR ONLINE COMMUNICATION WITH FELLOW STUDENTS WHEN WORKING ON GROUP ASSIGNMENTS?

Normally group work would happen in-class or on-campus. With remote learning, your classmates may contact you on different online platforms and at different times, which can be overwhelming.

Your professor can assist you with setting guidelines for appropriate online group work, including recommended platforms, optimal timing and expectations for behaviours.

At George Brown, classroom management is the responsibility of your teaching faculty. And this extends to online engagements between students that are facilitated by the professor or required for academic work.

If throughout the semester you have any concerns concerning the behaviour of classmates in online group work, speak to your professor(s) immediately.

You can also connect with Counselling and Student Wellbeing for support and advice on setting boundaries.

I'm CONCERNED ABOUT BEING TRACKED BY GEORGE BROWN COLLEGE ON MY PERSONAL COMPUTER. WHAT SHOULD I DO?

George Brown College tracks data that tells us about the use of our online learning and other IT systems. This helps the college support IT troubleshooting, maintenance and data security, and tailor the delivery of IT services to support learning and teaching.

Professors may use data on how students access course materials, for example, to follow up with students who have fallen behind.

We may also use online proctoring technology that collects video images and other data from the test-taking process to maintain academic integrity.

I'm CONCERNED ABOUT FELLOW STUDENTS RECORDING CLASS VIDEO CHATS/CONFERENCES. WHAT SHOULD I DO?

This is a valid concern and one that is covered by a few college policies.

All students are required to seek permission to record classes, including video chats and conferences. This policy is covered by George Brown College’s Student Code of Behaviour and Community Standards.

Students who receive an academic accommodation to record a class should let their instructor know and receive the instructor’s acknowledgement to proceed with the recording of the class.

Any recordings made of class content are not to be copied, and are only for a student’s personal use, for study and learning purposes. Unauthorized access or use of any course-related materials and inappropriate use of digital technology are violations of the George Brown College Academic Integrity Policy. Any violation of this policy can be reported to the department Chair or Public Safety and Security.

I DON’T FEEL COMFORTABLE SHOWING MYSELF OR MY HOME ON VIDEO DURING CLASS CHATS/CONFERENCES. WILL THIS AFFECT MY PARTICIPATION GRADES?

Expectations for class participation, including what is required for participation marks, are set by professors. When professors set these expectations, they are required to follow guidelines (as set out in the college’s Academic Policies) and communicate them to students.

Your professor should share their expectations at the beginning of your courses. They will tell you what will be used for grading and whether live video class participation is required as a graded component of the course.

Make sure you read your course outline completely and ask your professors questions if you are not clear of the expectations.

If factors related to the physical environment, such as a lack of privacy in your home, create challenges for you when it comes to appearing on video, you’re encouraged to speak with the professor or program coordinator.

If there are disability-related reasons that present barriers to appearing on video, students should contact and register with Accessible Learning Services to ensure that appropriate methods for course participation and evaluation are available to them.

You can also connect with Counselling and Student Wellbeing to assist with any issues related to feelings of stress or discomfort in these circumstances.


Student Association of George Brown College (SAGBC)

Can I still access SA legal support?

The Student Association continues to provide legal support related to financial issues. See the Student Association website for more information and email Bill Reid at legal@sagbc.ca for consultation and advice.

What about Student Association events?

Please check studentassociation.ca and their social channels (below) for information on online events.

Main SA Social Media: Instagram: @sagbc Facebook: @SAofGBC Twitter: @sagbc

Community Care Centre Facebook: @communitycarecentre Instagram: @communitycarecentre

Recreation and Events: Instagram: @sagbcevents Facebook: @EventsSquad

What happens if I have academic issues or concerns?

The Student Association’s academic support program is available to you through email academic@sagbc.ca or at our hotline 416-415-5000 ext. 6320.

Who do I contact if I have health plan questions?

E-mail: healthbenefits@sagbc.ca or website wespeakstudent.com

Phone: 1-800-315-1108

Regarding COVID-19:

  • Morcare call centre is available to assist with any inquiry and coverage confirmation. Students can reach them at 1-888-985-1552
  • Students can also reach out to the insurance company directly. Students can reach IAssist at 1-866-472-8356


Student residence, The George

Are spots available at the residence?

To promote health standards and practices, the residence will be open at a reduced capacity.  

Find information about available spaces, other updates and how to apply at georgebrown.ca/current-students/services/residence


Tech support

How do I access tech support?

Tech support is available online through GBC Assist. Find troubleshooting tips and submit your service request at georgebrown.ca/current-students/websites-apps-and-technical-support/tech-support.

How do I reset my password?

Connect with the Contact Centre for assistance at (416) 415-2000 or 1-800-265-2002.

I'm having problems with Blackboard. Where do I get help?

If you have forgotten your password, you can try one of the following:

  1. Use the Forgot Password? Link on the Blackboard login page
    -Use the Forgot Your Password? link on the Blackboard Login page
    -Enter your ID number and click 'Forgot your password, then answer your secret challenge questions to reset your password
  2. Visit https://service.georgebrown.ca. and log in using your student ID
    -From the self-serve menu, select Change Password
    -Enter your current password in the Current Password field
    -Click on and review the criteria for your new password
    -Enter your new password and confirm your new password in each field
    -Click OK
  3. Download the GBC app, and change your password directly from the home menu of your app
  4. Connect with the Contact Centre for password support


Work-integrated learning (field placements, clinical placements, co-ops)

What happens to my work-integrated learning opportunity?

Many of our employer partners are hosting virtual and in-workplace (if appropriate) work-integrated learning and co-op placements. Students can contact their program coordinator to confirm the status of work-integrated learning opportunities.