The Strategic Relationship Marketing graduate certificate program in Toronto provides students with the foundational knowledge and applied skills that employers value in the area of marketing, with a focus on Customer Relationship Marketing (CRM) and Customer Experience (CX) strategies and techniques.


Program name
Strategic Relationship Marketing
Experiential learning
Work Experience (Co-op or Internship) Required
12 months (2 semesters in-class, 1 semester work experience)
Starting month
September, January
Ontario College Graduate Certificate
Method of study

Year of Study

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Program Availability

Domestic students
Sept. 2020 Open
Jan. 2021 Open
May 2021 N/A
International students
Sept. 2020 Closed
Jan. 2021 Opens Apr 6, 2020
May 2021 N/A

Full Description

The Strategic Relationship Marketing program responds to the growing need within the marketing industry for a new skill set – one that places the customer at the centre of business decisions. This skill set is critical since modern marketing success depends on targeting and attracting new customers while retaining and strengthening relationships with current customers at all points during their journey.

This one-year graduate certificate program provides students with a foundation in marketing, with a focus on the examination and application of Customer Relationship Marketing (CRM) and Customer Experience (CX) best practices, strategies, tactics, tools, and techniques. Students will have an opportunity to apply industry-standard marketing analytics and CRM platforms and technologies to marketing processes and create a comprehensive marketing plan.

Key areas covered in the program include database marketing strategy, loyalty marketing, marketing research, omnichannel marketing, marketing automation of email, social media and online content for personalized customer journeys, and marketing analytics and measurement. In the final semester, students work on a capstone project based on a real business situation.

This program makes use of industry-standard cloud-based software, so students will require a laptop computer. The minimum computing requirements are:


  • Intel i3 processor
  • Microsoft Windows 7 or higher with 4GB RAM
  • Web camera and microphone
  • Wi-Fi: IEEE 802.11 a/b/g/n/ac compatible
  • Microsoft Office – Word, Excel, PowerPoint, OneNote, OneDrive (including access to Office 365 cloud)
    • Free for all current George Brown College students


  • Intel i3 processor
  • macOS High Sierra with 4GB RAM
  • Web camera and microphone
  • Wi-Fi: IEEE 802.11 a/b/g/n/ac compatible
  • Office 2016 for Mac – Word, Excel, PowerPoint, OneNote, OneDrive (including access to Office 365 cloud)
    • Free for all current George Brown College students

This Centre for Business program is part of our School of Marketing.

B409 - Photo of students

Experiential Learning

Work Experience (Co-op or Internship) Required

Your Field Study options

Work Experience (Co-op or Internship Work Term)

This program requires the successful completion of a one-semester work experience to graduate. This work experience is either co-op (paid) or internship (unpaid). Either one will give you the practical experience employers value. The work term occurs after the end of the second academic semester.

George Brown works with employers and industry partners to identify potential work experience opportunities. Students then apply for these opportunities and go through a competitive interview process. Students are also strongly encouraged to pursue self-directed industry work experience opportunities they believe would provide the learning experiences they value and meet the learning outcomes of the program. This valuable work experience can in turn be added to your resume.

In addition to on-the-job work experience George Brown College endeavours to provide field education opportunities with real world challenges and clients. Find out more about field education at the Centre for Business.

Watch our past recording of the online info session for the Strategic Relationship Marketing

Program Standards and Learning Outcomes

The graduate has reliably demonstrated the ability to:

  1. Create a professional marketing plan using standard marketing planning processes and tools.
  2. Develop a comprehensive Customer Relationship Management (CRM) marketing plan that uses a client’s current database strategy that is personalized and scalable.
  3. Apply strategic communication planning processes and tools to generate leads and improve customer retention, satisfaction and profitability.
  4. Evaluate data extracted from a variety of marketing technology platforms to support problem-solving and decision-making processes in marketing.
  5. Apply Customer Relationship Management (CRM) and Customer Experience (CX) best practices, strategies, tactics, and techniques to strengthen customer relationships for both business-to-business (B2B) and business-to-consumer (B2C) markets.
  6. Design customer experience journey mapping to identify areas to improve customer experiences and automate personalized digital marketing.
  7. Apply industry standard marketing analytics and CRM platforms to sales and marketing processes.
  8. Gather and analyze primary and secondary marketing research in order to support sound marketing decisions that improve customer experiences.
  9. Communicate complex marketing material verbally, in writing, and digitally for a variety of audiences and purposes.
  10. Model professional standards to provide reliable and actionable analysis while respecting Canadian regulation and practice related to data privacy and security.

Required Courses

In order to graduate from the B409 program, you need to complete the following 13 Mandatory courses and 1 Work Experience Term

Printable Curriculum Planner 2019-2020pdf file


semester courses
CodeCourse NamePre-requisite
COMP 1192Computer Applications for Database MarketingNONE
MARK 4013 Customer Experience FundamentalsNONE
MARK 1027Marketing ManagementNONE
MARK 4014CRM FundamentalsNONE
MARK 4005Applied Business CommunicationsNONE
MARK 4015CRM Tools & TechnologyNONE
BUS 4000Work Experience Prep CourseNONE


semester courses
CodeCourse NamePre-requisite
MARK 1024 Marketing Seminar SeriesNONE
MARK 4026Marketing AutomationMARK 4015
MARK 2040Strategic ProjectSuccessful completion of Semester 1
MARK 4007Marketing ResearchNONE
MARK 4027Retention & Loyalty MarketingNONE
MARK 4028Marketing Analytics & MeasurementMARK 4015

Work Experience Term

semester courses
CodeCourse NamePre-requisite
COOP 4004 or INTN 4004Work Experience TermBUS 4000

Detailed course outlines

Your Career

Graduates will be prepared for careers in a wide variety of customer-centric sectors such as telecommunications and media, not-for-profit, retail, financial services, digital agencies, and advertising agencies.

Potential positions may include:

  • Marketing Coordinator
  • Digital Analyst
  • Product Manager
  • Market Research Analyst
  • Account Manager
  • Content Manager
  • Communications Coordinator

There are many pathways into the Strategic Relationship Marketing Graduate Certificate B409 program including work, college programs and university programs. After graduating from the program, students can begin their career or some chose to take master's programs.


$4,347.00 * †

Additional Cost

* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2019. Fees are subject to change for programs starting in Fall 2020 and at later dates.

† This program includes 1 Work Experience semester. The tuition fee for this program does NOT include the cost of the Work Experience semester. The Work Experience fee of $500 covers the cost of the Work Experience Preparation course and Work Experience semester.

International students: Visit the International Fees and Related Costs page for more information.

Financial Assistance

This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.

Admission Requirements

  • College Advanced Diploma (3-year) or Bachelor's Degree or demonstrated, relevant work experience (resume and references required).

English Language Proficiency

Applicants with international transcripts who do not provide English language proficiency test results must test at the College level in the George Brown College English assessment to be considered for admission. In addition, applicants who are considered for admission to the program based solely on their work experience will be required to provide proof of English proficiency at the college level, and may be required to write the George Brown College English admission assessment

Please visit for more details.

Course Exemptions

Some college and university credits may qualify you for exemptions. Please visit for more information.

International (Visa) Students

Visit the International Admissions page for more information.

Apply to

Domestic students should apply through Ontario Colleges

Success Stories

Riddhi Modi, Strategic Relationship Marketing Student

Riddhi Modi (Graduate 2016, Strategic Relationship Marketing), Partner Enablement Manager, Microsoft

I came to Canada leaving behind the corporate world to pursue my dreams and it was indeed a big milestone to achieve. Strategic Relationship Marketing is the most intense and practical program for marketers interested in data analytics, market research and consumer nsights. The on-campus and off-campus opportunities are amazing at George Brown and they gave me a chance to develop industry relationships. I ended up doing a co-op in the Marketing department of the college and the experience has been incredible. It has definitely opened many doors to pursue a full-time job later in the field of marketing. My potential has been best recognized here and I am proud to choose George Brown College as a stepping stone to my success.

Bailie Ross, Student, Strategic Relationship Marketing Program

Bailie Ross (Graduate 2015, Strategic Relationship Marketing), Senior Project Manager, Cossette

I’d always been interested in marketing and I sort of shopped around the schools in the GTA. I called some employers to find out where they hire out of. A lot of them recommended George Brown. I find that the learning in most of our courses is very interactive. We get a chance to learn and then apply that learning into different case studies, different presentations. Taking this year to invest in my future has really been worthwhile. I know I’ve got marketable skills.

Hear more about Bailie Ross’ story in our video.

B409 student Denys Shashura

Denys Shashura (Graduate 2013, Strategic Relationship Marketing)

"Strategic Relationship Marketing grad lands position out of work placement."

Sometimes the proof that you've picked the right program is in your success in the field. For Strategic Relationship Marketing alumnus Denys Shashura, landing a full-time role with the Ontario Lottery and Gaming Corporation a year after his co-op placement was the first step. Moving into a senior role two years later confirmed it. Read Denys Shashura's story.

Faraz Thambi Strategic Relationship Marketing

Faraz Thambi (Graduate 2012, Strategic Relationship Marketing), Marketing & Partnership, Toronto Machine Learning Series

I chose the Strategic Relationship Marketing graduate certificate because it intersects between relationship marketing and database marketing, which gave me an edge over a traditional program. Read Faraz's story in our Alumni Success Stories

Laney Galloway B409

Laney Galloway (Graduate 2006, Strategic Relationship Marketing), Senior Account Manager, Commercial Financial Services, RBC

Going to the George Brown postgraduate Strategic Relationship Marketing program was the step I needed to help me start my career. The program introduced me to the broader aspects of marketing, including the industry, networking, how to look for a job and how to interview for one. My professors drew from their real world marketing careers to help me learn to think strategically and taught me practical skills that helped me establish my value quickly once working. Hands down, I would not be where I am today had I not signed up for the postgraduate Strategic Relationship Marketing program at George Brown.

Rick Li B409

Rick Li (Graduate 2004, Strategic Relationship Marketing), Senior Manager, CRM Strategy & Analytics, RBC

I came to Canada as an immigrant from China without any local working experience. The B409 program gave me much-needed local industry experience and solid technical skills, which not only landed me a position in the financial industry straight out of school, but also built a solid foundation for me to progress my career further in the analytics field. Furthermore, the combination of the well-structured program, experienced and dedicated professors from both academia and industry, and stimulating group studies with classmates made the learning experience all the more enjoyable and rewarding.

Contact Us

Information Sessions

On-campus information sessions are held on a regular basis. Come and have your questions answered. Learn about the program content and career options, meet your friendly professors and staff, and experience what it is like to be in a George Brown College classroom. Sign up for an upcoming session.

Domestic Students Admissions

For inquiries about domestic admission requirements, admission deadlines, or the admissions process, please contact the Admissions Office at or visit the Admissions web page.

International Student Admissions

For inquiries about international admission requirements, permits and visas, accommodations, or anything specific to international students, please contact the International Centre at or visit George Brown International.
Phone: (416) 415-5000 ext. 2115


For inquiries about OSAP, Bursaries, Scholarships and other financial inquiries, please contact the Financial Aid Office at or visit the Financial Aid web page.

Entry Advising

For advice on the various program options and which program might be best suited for you, make an appointment to see an Entry Advisor. Please review these frequently asked questions or choose to book your appointment using the link provided.

  1. Book online:
    Complete and submit the Client Intake Form

Centre for Business

For questions regarding programs at the Centre for Business or if you require more information, please do not hesitate to contact us. Our knowledgeable staff are available to assist you.

For general inquiries, please contact the Centre for Business:
Phone: (416) 415-5000 ext. 2160

Strategic Relationship Marketing (B409)

For inquiries related to this program (for example, course-specific information) please contact the Program Co-ordinator:

Anne Iarocci, Program Co-ordinator


Elizabeth Speers, Academic Director, Centre for Business  


Book a Meeting with the Chair:

Visit Our Campus

This program is offered out of our School of Marketing and classes take place at our St. James Campus, mainly at 200 King St. E., and 290 Adelaide St. E., Toronto, ON, Canada.

Campus tours are offered on a regular basis. Sign up today!

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    George Brown College is continually striving to improve its programs and their delivery. The information contained in this calendar is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College admission, graduation, and fee requirements as well as any requirements of outside institutions, industry associations, or other bodies that may award additional designations concurrently with, or after completion of, a George Brown College program.