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How do I get help with my password?

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If you forgot your password or never received a password, please follow the instructions below. 

Note: Before you proceed, clear the browser cache, history, and any saved George Brown passwords on your computer or device. If you fail to do this step first, you may find your account is locking you out as the device tries to connect with an old password.

For Applicants, please follow the steps below: 

  1. Go to the Mobile Password Reset webpage.
  2. Enter your student ID number (example 123456789) and the personal email address that you have on file with George Brown (not your @georgebrown.ca address).
  3. Click on "Request Password Reset". 
  4. You will receive an email from gbc_alert@georgebrown.ca with a reset link. Go to the reset link and follow the instructions to reset your password.
  5. Once you have updated your password, you can log into STU-VIEW under Applicant login. The user id is your GBP ID number only. 

For Students and Employee, please use either service.georgebrown.ca or https://passwordreset.microsoftonline.com/ to reset your password. Once you have reset your password, select the Student/Employee login in STU-VIEW. The user id is your GBPID@georgebrown.ca. For more information on password support please see Resetting Your Password. 

If you are still unable to reset your password, you can:

  1. Visit the in-person Student Service Centre.
  2. Connect with our Contact Centre.

For your protection you will be asked questions to verify your identity.

For MFA support, please see What is multi-factor authentication (MFA)?

If you are experiencing a different issue, please visit the IT Support for Student webpage.

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