Frequently Asked Questions about the Tutoring and Learning Centre

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We have put together the most common questions we get asked about the Tutoring and Learning Centre (TLC). We've grouped questions by topic below. If you can't find your question below, contact us for more information.

Booking Appointments
  1. How much tutoring time can I have?
    Appointments can be either 30 minutes or an hour. You can book up to 1 hour of online or in person tutoring per day and per subject (English, Math, Accounting, Health Sciences, Study Skills, Software Proficiency).
  2. Can I make standing weekly appointments?
    Students can book appointments up to one week in advance. In the interest of fairness and equal access, the TLC does not allow students to make standing weekly appointments.

    If advance booking is required due to accessibility concerns, such as the need to book an ASL interpreter, please contact the Advisor at that centre.
  3. Is the TLC the best place for me if I am a student registered with Accessible Learning Services (ALS)? 
    ​​​​​​Students registered with ALS may be entitled to one-on-one peer tutoring outside of TLC services. Please speak to your Accessibility Consultant to find out more about additional tutoring services.

     If you require adaptive software or have any further questions, please contact the TLC Advisor at your campus.
About your Appointment
  1. What happens if I am late or miss my tutoring session?
    You can cancel your appointment online, in person or by phone. We have a 3-hour cancellation policy, which means you must cancel your appointment at least 3 hours before your scheduled time. If you do not cancel your appointment, it will be counted as a missed appointment.

    If you miss two to three appointments in a semester, your account will be temporarily disabled until a member of our team reactivates it. Missing four appointments will result in your account being disabled for the rest of the semester. However, you can still access tutoring by contacting the TLC directly for same-day bookings.

    If you are more than 10 minutes late for your appointment, we may give your session to another student who is waiting. Thank you for your understanding as we try to provide this service to all students.
  2. What should I bring to my tutoring session?
    We ask students to bring all necessary materials and not assume that their tutor will be familiar with their assignment or their course. For assignments, this means bringing in your assignment description and assignment rubric, as well as any rough draft or current work on that assignment. Other helpful materials may include textbooks, lecture slides, course notes, and previously marked assignments.

    Students looking for study skills appointments related to specific courses should bring in all the content that they would like to discuss and review, as well as any notes and study aids that they have created.
  3. Can TLC Tutors correct my paper or give me answers to my assignments?
    The TLC is not an editing service. Instead, the tutor will work with the student, helping them develop their own proofreading and editing skills. Our aim is to help students build their skills to complete the work on their own. Correcting assignments and providing answers also violates GBC’s Academic Integrity Policy.
  4. Will my professors know about the work I do with a tutor at the TLC?
    Your professor may refer you to the TLC but the use of our services is confidential. We will not disclose information about your visits and progress to professors, parents or classmates. Should you want proof of tutoring, please let your tutor know and we can send that directly to you.

    If your use of TLC services is part of your program or course requirements, and your attendance earns you bonus marks for an assignment or course, we can share your attendance records with your professor or program.
TLC Services
  1. Do I have to pay to use the TLC?
    No, tutoring at the TLC is provided at no extra cost to all students currently enrolled at George Brown College.
  2. What are group learning services at the TLC and how can I sign up? 
    The TLC offers a variety of group learning supports. We have group tutoring available for English, Math, Accounting, Anatomy/Pharmacology, and Pathology. To request a group appointment, please contact the TLC.

    The TLC also offers Group Conversation and AutoCAD workshops. You can book both through our online booking system
  3. How can I become a Peer Tutor?
    Interested in becoming a Peer Tutor? See our Become a Tutor page to check out our hiring requirements and apply online.
  4. Do you offer tutoring in subjects other than Math, English, Accounting, Health Sciences and Study Skills?
    If your campus supports certain courses through Peer Learning Groups, there may be additional support available. Check with the TLC at your campus for more information or contact your academic department.
  5. What is a Study Skills appointment and how can it help me?
    Study Skills appointments vary at every campus but are for students that would like to work on academic skills such as reading comprehension, note-taking, studying for tests (multiple-choice, memorization of material, application of knowledge questions), and time management.

    Study Skills appointments work best if you have a particular course (or similar courses) in mind. For your appointment, we ask you to bring in your course material, notes and any past work or tests that you have done, so your tutor can look over your work and make suggestions based on your needs.
  6. Can I get tutoring at any campus?
    Yes! Once you are registered, you can make appointments at the TLCs on the three major campuses (St. James, Casa Loma or Waterfront). We also have discipline specific tutoring at the following campus: English tutoring for ECE students at TMU.

    When booking a Math or Accounting appointment, make sure you read the tutor profiles carefully to choose a tutor that is familiar with what you want to work on. If you are not sure how to choose a Math tutor at the TLC at your home campus or another location, contact us and we can assist you.
Online Tutoring
  1. What is an online tutoring session like?
    An online tutoring session will be a lot like a regular tutoring session. You will still be expected to set goals for the session and work with your tutor to achieve them. You will be able to use your camera and microphone to see and chat with your tutor, although there is a chat feature in each platform if you prefer or if you are having trouble hearing. You will also be able to upload your assignment and any files you need during the session.
  2. How do I make an online tutoring appointment?
    Online tutoring appointments are made directly in WCOnline, our online booking system. Sign into your WCOnline account and select the appropriate online schedule. Book an appointment as you would a regular in-person appointment. You are encouraged to attach your essay/written assignment to the appointment when booking.
  3. How to access my online appointment?
    When it is time for your appointment, log back into WCOnline and click on the “Stay logged in” button. Click on your appointment slot and select “Start or Join Online Consultation” link (in red) from the screen. This will take you into the video/chat screen where you can see your tutor. There will also be a whiteboard that you can use to cut/paste text and work on your assignment with your tutor.
  4. What equipment do I need for my online appointment?
    Stable internet connection is very important. For best functionality, use a laptop or desktop computer. Please make sure your camera and microphone are enabled. Supported browsers for online tutoring platforms include Google Chrome and Mozilla Firefox.
  5. ​​​​What can I do if I am having trouble accessing my online session?
    If your appointment is after business hours, you can email