Email Support

Why should you use your George Brown email?

Every George Brown Polytechnic (GBP) student and employee receives a personal email account. You receive important notifications here, so check your email regularly.

For students, your GBP Outlook account is the best way to:

Ask your teachers questions
Exchange study notes with a classmate
Submit assignments
Receive important updates on tuition, program status and transcripts
Find out about class cancellations or schedule changes
Keep track of important deadlines and key dates, like exams and intersession week

Outlook calendar

Your account — offering 100MB of storage capacity — also gives you access to Microsoft Exchange calendar functions. The calendar will allow you to co-ordinate with your instructors and George Brown contacts regarding office hours, advising sessions, consultations and other important dates. You’ll also be able to easily send group emails to other students by program or course.

About your email address

You’ve been provided with an email address that includes your first and last name and, if necessary, a number. For example, John Doe’s email address would be John.Doe@georgebrown.ca and a second John Doe would be John.Doe1@georgebrown.ca. This address will remain active through your time at George Brown and for one year following completion of your program.

Access to the George Brown student email is available to currently registered students and up to one year after your last registered course has finished.

Setting up your email

Getting started

You can access your new account by going to https://outlook.office.com

To log in, enter your student ID number as your username and the password you received with your registration package.
Once you’re in your inbox, you can find your new personal email address by clicking Options in the top-right corner of the screen.
Then click on Account, on the left-hand Options bar. The first item, Mailbox owner, shows your email address.

Do this as soon as possible because your teachers will expect you to use this address when you submit assignments throughout the semester.

Accessing email on your Android device

Be sure to back up the information on your mobile device before proceeding. The initialization process may wipe out existing information stored on your device.

Note: These instructions have been tested using an Android 4.1 phone; you may find minor differences on your device. The essential parameters, such as the Exchange server name, apply regardless of device/Android version. Consult your device manual for further instructions. A wealth of information is also available on the Internet.

On your Android device, open Settings.
Under Accounts, select Add Account.
Select Microsoft Exchange ActiveSync.
Enter your College email account: your assigned email prefix (e.g. jsmith@georgebrown.ca)
Enter your password: the password you selected at https://outlook.office.com.
Select Manual setup.
Enter the Domain\user name: \gbp\student ID number (or employee #) (e.g. 123456789).
The password field should populate automatically. If not, enter it now.
In the Exchange server field, enter: https://outlook.office.com.
Check the box labelled: Use secure connection (SSL).
Uncheck the box labelled: Use client certificate.
Select Next, and configure your personal preferences for the frequency and amount of data to synchronize.
Select Next again, and name this account if you choose.
Select Done. Your device is now set up to synchronize data with the College’s email system.

Please note that deleting an email message from your mobile device will now result in the simultaneous removal of the message from the George Brown's email system.

Accessing email on your Apple device

Back up the information on your mobile device before proceeding. The initialization process may wipe out existing information stored on your device.

Apple has published an ‘Exchange ActiveSync Account Quick Setup Guide’ for its iOS devices, outlining how to synchronize with email providers (e.g. GBP). The URL is: http://support.apple.com/kb/HT2480.

The pertinent GBP parameters are:

Email: your assigned email prefix (e.g. jsmith@georgebrown.ca)
Server: https://outlook.office.com
Domain: gbp
Username: student ID number (or employee #)
Password: your George Brown password
Use SSL: On

Please note that deleting an email message from your mobile device will now result in the simultaneous removal of the message from George Brown's email system.

Frequently Asked Questions

How long will my email account stay active?

For full-time students, your email will remain active while you are a student and for up to one year after graduation. For other students, including Continuing Education students, one year after the last day of your last class.

Do Continuing Education students get George Brown email accounts?

Yes. Email accounts will be given to all continuing education students.

How much storage space do I have in my George Brown email?

Continuing Education students: 10 MB, equivalent to several dozen messages.
All other students: 100 MB, the equivalent of up to several hundred messages.
Staff & Faculty: no limit.

The system is not intended for long-term mail archiving, though you may choose to forward mail to a personal e-mail account should you wish to retain messages longer.

Can I send attachments with an email?

Yes, attachments up to 10 MB in size can be transmitted along with your email message, subject to space availability for your account. Attachments commonly containing viruses (e.g. .exe, .zip) are blocked by the system. You will receive a message if the system blocks an attachment.

Is there a filter to weed out junk email?

Yes, the antivirus and anti-spam automation blocks over 95% of mail, reducing the number of junk mail messages you receive. You can still expect occasional junk mail because stricter filtering would cause false positives and block legitimate messages. You do not need to report junk mail received; simply delete the message.

I'm having problems with email. Who do I contact?

Outlook help is available within the application. George Brown does not provide technical support for technical issues in Microsoft applications.

If the issue is caused by a User ID or password issue, you can reset your password or contact the Help Desk. Check out our Get Help page.