Zoom Support

What you need to know about using Zoom at GBP

You might have a Zoom account associated with your personal email. If you do, you can switch between different Zoom accounts (college and personal) by using a different login.  

If you have used your George Brown Polytechnic (GBP) email to register a Zoom account before, you may need to follow the account reclaim process. If you encounter an issue, contact the Help Desk via email at helpdesk@georgebrown.ca or by phone at 416-415-4357.

On this page, you will find these support topics: 

  • How to sign in to Zoom 
  • How to access a Zoom lecture 
  • Meeting controls for attendees 
     

Follow these steps:

  1. Use single sign on (SSO) to log in to Zoom
  2. Click sign in  
  3. Enter your GBCID@georgebrown.ca and password

Tips: 

  • Keep the desktop app up-to-date for the latest features. 
  • Use the Zoom desktop app to easily switch between multiple Zoom accounts.
  • Sign out if you are using a shared computer. 

How to access my Zoom lecture

How to access Zoom in Brightspace:

  1. Log in to Brightspace.
  2. On the top navigation bar, click on Zoom.

Meeting controls for attendees

Meeting controls are dependent on how you access the Zoom lecture – using the computer or a mobile device. NOTE – not all controls may be visible; they may be disabled.  

For a detailed description of the meeting controls on computer or mobile devices, please refer to the following links: 

Land Acknowledgement

Land Acknowledgement

George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work and live in the community with each other.

Learn more