Frequently Asked Questions – Register Now!

Students standing in front of the registration desk

Paying Fees and Registering

Do I have to pay my fees before I can register? 

Yes, you are required to make a minimum payment before you can register for the Fall term:

  • Domestic Students (New and Returning): $500 deposit
  • International Students (New): The amount listed on your proforma invoice
  • International Students (Returning): $4000 deposit

Please refer to your invoice for payment due dates and options. Please note that the deposit due date found on your invoice is earlier than the registration dates posted on STU-VIEW.

What are my fee payment options?

The following methods of payment are acceptable:

  • Pay online using a credit card
    • Log in to your STU-VIEW Open in a new browser account and select Registration Services View/Pay Fees
  • Pay in person at the Student Service Centre
    • Visit the Student Service Centre at 160 Kendal Avenue, 200 King Street East, or 51 Dockside Drive in Toronto. Click here for locations and hours of operation.
    • We accept debit or credit cards, certified cheques, or money orders. Personal cheques are not accepted.
    • For your own safety, we discourage students from carrying large amounts of cash to pay their tuition. Non-cash payments are preferred.
  • Pay through online/telephone banking, or in person at your bank:
    • Please select “GEORGE BROWN COL.-CUR.YR.-TUITION” as the payee. Your student ID is your account number
    • Please note: It can take 3-5 business days for the College to receive payments made by these methods. Payments must be received by the published due date.
  • Pay with Aeroplan® Miles through the HigherEdPoints.com program
    • George Brown College is now partnered with the HigherEdPoints.com program which allows students, family members, and friends to redeem their Aeroplan® miles to pay for their education at George Brown College.
    • Through this program, Aeroplan® members can redeem their miles and convert them in $250 increments to offset the cost of college. (35,000 Aeroplan® Miles = $250)
    • Once the transfer is received from HigherEdPoints.com, it will appear on your student account at GBC within 2-3 business days as a non-refundable cash deposit.
    • Please note: You can only convert Aeroplan® Miles online through HigherEdPoints.com, not at the front counter or via the other payment options.
    • For further details, please visit the HigherEdPoints website

What if I didn’t receive an invoice?

If you did not receive your invoice by mail, you may view your invoice online by logging in to your STU-VIEW Open in a new browser account, clicking on the Financial Services tab, and then selecting View Registration Letter & Invoice.

Alternately, please call our Contact Centre at (416) 415-2000 or 1-800-265-2002 to request an invoice and an agent will assist you.

Important: If you did not receive an invoice by mail, please check STU-VIEW Open in a new browser to ensure that your mailing address is correct.

What if I don’t pay my deposit by the due date?

New Students:You are not guaranteed a seat in your program unless you have paid your initial deposit by the due date on your invoice. If your deposit payment is not received by the due date, you will not be able to complete your registration and you may lose your seat in the program.

Returning Students: You will not be able to register for classes unless you have paid your initial deposit by the due date on your invoice. You may still go online and view your course/section choices without having paid your deposit.

Do I have to register online, or will I be automatically registered once I have paid my fees?

Students in Course-Based Programs - Required to select individual courses.
You must register online for all of your courses, including English and math courses. You will not be automatically registered in any of your courses, even if you make a payment. You are required to return to STU-VIEW Open in a new browser to register for each term within the academic year. (Web registration begins in November for the Winter term, and in March for the Spring term, if required).

Students in Section-Based Programs - Required to select a section of courses.
It is your responsibility to ensure you are registered for all of your courses, either online or in person at the Student Service CentreYou will not be automatically registered by the Collegonce your make a payment. You are required to return to STU-VIEW Open in a new browser to register for each term within the academic year. (Web registration begins in November for the Winter term, and in March for the Spring term, if required).

If you need assistance with registration, call our Contact Centre at (416) 415-2000 or 1-800-265-2002. Please have your Student I.D. number ready.

I am being sponsored or I have a scholarship. Do I need to pay a deposit before registering?

Yes, you must pay the initial deposit by your due date in order to register online and hold your seat in the program (if you are a new student). Please refer to your invoice and make the minimum required payment. Once your sponsoring agency or scholarship provider has paid your fees, you will receive a refund.

If you do not wish to make a payment, you must provide the original letter from your sponsoring agency or scholarship provider confirming that fees will be paid. This letter should be provided in advance of your deposit due date. Please visit the Student Service Centre to submit this letter and to be registered by a member of the Registration department.

Please note: The above does not apply to the following: Canadian Scholarship Trust Plan, CPP, RESP and USC. If you are receiving monies from one of these sources the Registrar’s Office will complete and sign the necessary forms upon receipt, and forward them back to the originator. However, it is still your responsibility to pay your deposit and final fees by the due dates, even if you have not received your money.

How do I know when I’m allowed to register?

Visit STU-VIEW Open in a new browser to check your registration start time. Registration start dates/times are staggered by program/semester. These dates and times will be posted approximately two weeks prior to the start of web registration.

How long do I have to register?

The last day to register for a program is the fifth day of the term. This is also the last day to add a course to your schedule or to switch sections (if you are in a section-based program), space permitting.

The last day to withdraw from a course (or an entire program) with a possible refund is the tenth day of the term.

The last day to withdraw from a course or an entire program without academic penalty varies depending on the length of your courses.

Please see the Important Dates webpage for exact dates.

How do I add and/or drop courses from my timetable?

Most students can add/drop courses online through STU-VIEW Open in a new browser. To add/drop a course online, log in to your STU-VIEW Open in a new browser account, then select Registration Services > Registration > Register for or change/drop courses/sections or withdraw from program. You may then select courses to add to your timetable, or de-select courses that you wish to drop from your timetable. To submit your new selection, click on the ‘Submit Registration’ button.

Important: It is your responsibility to ensure that your course registration is accurate. After adding/dropping courses, please check your confirmation page and/or your timetable to ensure that the correct courses have been added/withdrawn.

In some cases (i.e. for specific programs), you will be asked to seek Academic Advising from your Academic Department before dropping courses. If you cannot drop courses online, please visit your Academic Divisional office.

If you need to add a course to your timetable that is not available to you online, you will need to visit your Academic Department. Once you meet with them, you will be set up to register for these additional courses online; please note that additional fees may apply.

Students may add courses to their timetables up until the fifth day of classes, space permitting. Students may drop courses from their timetables up until the Last Day to Drop a Course without Academic Penalty. Please see the Important Dates webpage for exact dates.

What if I need a special timetable?

If you cannot register for any (or all) of the courses that you require online, you need a “special timetable”. Please note additional fees may apply. In this case, you will have to meet with your Academic Department to complete your registration.

How do I reset my password for STU-VIEW?

If you have forgotten your password—or your password has expired—please call our Contact Centre at (416) 415-2000 or 1-800-265-2002 and an agent will assist you with resetting your password. Please have your student I.D. number ready.

If you have already set up security questions for your account, you may reset your password by following these steps:

  • Go to service.georgebrown.ca
  • Enter your student I.D. number in the ‘User ID’ field
  • Click on the ‘Forgot your password?’ link
  • Follow the instructions to reset your password.

How do I get help registering online?

Please call our Contact Centre at (416) 415-2000 or 1-800-265-2002 for assistance with registering online. Our regular operating hours are as follows:

  • Monday to Thursday, 8:00 am to 6:30 pm
  • Friday, 8:00 am to 4:30 pm

How can I register if I don’t have internet access?

If you don’t have access to the internet at home, you may be able to use a computer at your local library or at George Brown College. Please call our Contact Centre at (416) 415-2000 or 1-800-265-2002 to find out how to obtain access to a computer so that you can register online.

Alternately, you may visit the Student Service Centre at the Casa Loma, St. James, or Waterfront campus to register in person.

Transfer Credits (Exemptions)

I think I should be exempt from one or more of my courses. What should I do?

If you have already completed a similar course at another post-secondary institution, you can apply for a transfer credit (exemption). If you are approved for transfer credit, you will then be exempted from completing the equivalent course(s) at George Brown College.

Be sure to register for—or remain registered in—the course(s) you are applying to be exempted from. This way, you will be properly registered in your program’s required courses should your application for transfer credit be denied. Be sure to attend all classes until your exemption has been approved.

To access the online Application for Transfer Credit, you must first accept your offer of admission. Then you must log in to your STU-VIEW Open in a new browser account and select Registration Services > Registration > Submit or Modify an Application for Transfer Credit.

In order to evaluate your application, we will require the following: (a) official transcripts, (b) detailed course outlines, and (c) a valid e-mail address.

For detailed instructions, please visit the How to Apply for Transfer Credits Online webpage.

Note: The online application will open approximately two months prior to the start of each term. The last day to apply for transfer credits is the first day of the term.

English/Math Placement Testing

Can I register even though I need to take a placement assessment in English and/or math?

You’ll be able to register, but not for courses that depend upon the results of placement testing (English and math). Therefore, the best option is to come to George Brown College and complete your placement assessment as soon as possible. The longer you wait to take the assessment, the more limited the testing seats may be.

How do I book a placement assessment?

You can book your placement test by:

  • Logging in to your STU-VIEW Open in a new browser account and selecting Registration Services > Registration > English/Math Placement Test Booking, or
  • Calling the Contact Centre at (416) 415-2000, or
  • Visiting the Student Service Centre.

Please book your placement assessment as soon as possible because appointment slots fill up quickly. We recommend that you book your appointment online since STU-VIEW Open in a new browser provides a wider selection of available testing dates. Please remember to print your confirmed test reservation from STU-VIEW Open in a new browser.

Where do I take my placement test(s)?

During the period of Tuesday, June 2 to Saturday, August 29, 2015, placement testing will be conducted at the St. James Campus Assessment Centre:

  • St. James Campus – Room 275, 200 King Street East [King & Jarvis Sts.]

Starting Tuesday, September 1, 2015, testing will be available at both the St. James and Casa Loma Campus Assessment Centres:

  • St. James Campus - Room 275, 200 King Street East [King & Jarvis Sts.]
  • Casa Loma Campus - Room C343, 160 Kendal Avenue [Dupont Subway Station]

Please check STU-VIEW Open in a new browser for the availability of test dates and times. You are encouraged to book your appointment on the basis of the most convenient date and time, rather than the campus location.

When do I need to take my assessment?

The best option is to come to George Brown College and complete your placement assessment as soon as possible. The longer you wait to take the assessment, the more limited the testing seats may be. You will not have a completed timetable until you have taken your placement assessment.

What should I bring to my assessment appointment?

It is essential to bring the following items to your assessment appointment:

  • Government-issued photo ID (such as your driver's licence or passport) or your George Brown College Photo ID.
  • Your Registration Letter which lists the tests that you are required to take.

Is there a fee for placement assessments?

No, there are no fees charged for placement assessments.

How long are the assessments?

Plan to spend between 2 and 4 hours at the Assessment Centre. Some assessments are timed and some are untimed. Do not rush in completing your assessments as your course placement – college or foundation level – depends on the assessment results.

For more information, please call the Assessment Centre at (416) 415-5000 ext. 4565 or 4992.

Are test accommodations available for students with disabilities?

Yes, students with disabilities who require test accommodations must first register with Accessible Learning Services. If you are a student with a disability, you may register by visiting the Accessible Learning Services website or by calling (416) 415-5000 ext. 2622.

Once your accommodation profile is sent to the Assessment Centre by your Accessible Learning Consultant, you may book your test by calling the Test Accommodation Hotline at (416) 415-5000 ext. 2624. Please note that the Assessment Centre requires 7 days’ advance notice of accommodation requirements.

If I have already completed an admission assessment, do I need to take a placement assessment?

Your admission assessment results will be used to place you in an appropriate English and/or math course. If you wrote your admission assessment 6 months or longer before the start of your program (e.g. before the end of February 2015 for the September 2015 program intake) and your results have placed you in foundation-level courses, you are eligible to complete a placement assessment for your program. To check if you have been placed in foundation level courses, please go to STU-VIEW Open in a new browseronce the program registration is open.

I completed my placement test(s), but STU-VIEW is still telling me that I need to take a placement assessment(s). Why?

It can take up to 48 hours for your assessment results to be updated on STU-VIEW Open in a new browser. Check again in a day or so. If after 48 hours, you still see the message about having to test, please contact the Assessment Advisor at (416) 415-5000 ext. 4992.

Why do I need placement testing for English and/or math courses?

To help you succeed, we require that you take your English and/or math assessment(s) in order to be placed in appropriate courses. It is important that you put your best effort into completing your assessment as your course placement – college or foundation level – depends on the assessment results. Should assessment results show that you need extra help succeeding in your courses, you’ll be placed in foundation-level courses in your first semester. If testing indicates you meet the minimum requirement to take college level courses, you will be able to register directly into your college-level English and/or math course. 

Placement testing is a requirement for most students entering George Brown College diploma and certificate programs. It is NOT an “admissions assessment”; you have already been accepted into your program.

Note: Former George Brown College students who have successfully completed the required college-level courses do not need to test.

New Students – English

  • For College English – COMM1007: If you have previously completed an equivalent college or university level English course with a grade of 60% or higher, you will automatically be granted an exemption. If you have been granted an automatic course exemption, you have also been granted an exemption from placement testing. The admissions office must have a record of the applicable credit.
  • If you are not granted an automatic exemption and have completed a comparable post-secondary English course, complete the placement assessment, register in the Communications/English course identified through testing and complete an Online Application for Transfer Credit through STU-VIEW. For detailed instructions, please refer to the How to Apply for Transfer Credits Online webpage.
  • There are no College English exemptions based on high school English course grades.

New Students – Math

  • Students who have previously completed a college or university level-math or an OAC Mathematics course with a grade of at least 80% or higher will not have to take the math assessment and will be able to register directly into the college-level math course. The admissions office must have a record of the applicable credit.
  • For exemptions for math courses, you’ll need to complete an Online Application for Transfer Credit through STU-VIEW. For detailed instructions, please refer to the How to Apply for Transfer Credits Online webpage.

Once you register, you will be able to see courses you have been exempted from at the bottom of your time table.

What if I do not take my English/math placement assessments?

IMPORTANT! In order to help you succeed, you will be automatically placed in foundation-level courses if you do not complete your required placement assessments. This will ensure that you have the opportunity to complete all courses required for graduation.

The best option is to come to George Brown College and complete your placement assessment(s) as soon as possible. The longer you wait to take the assessment, the more limited the testing seats may be. Please see the Important Dates webpage for the last day to take placement assessments for English and/or math.

What are foundation-level courses?

Foundation-level courses prepare you for your program’s college-level English and/or math courses. After you successfully complete your foundation-level course(s), you will move into the college-level courses. 

Please note: If you are required to take foundation-level courses, you will be charged additional fees when you register for your college-level course(s)—usually in semester two.

How can I prepare for placement testing?

In your English placement assessment, you will be required to write an essay and take a reading comprehension skills assessment (ACCUPLACER Reading Comprehension). The math placement assessment varies according to your program.

Please visit the Assessment Centre website for further information on the math and English assessments, sample questions, helpful websites and other resources. Take some time to prepare for your assessment as your course placement – college or foundation level – depends on the assessment results.

Where can I find more information about placement testing?

For more information about placement testing, you may:

Please note that although we strive to return phone calls and emails promptly, our response may take up to 3 business days due to a high volume of inquiries.

Withdrawing from a program

How do I withdraw from a program?

Prior to withdrawing from your program, you are strongly encouraged to speak to an academic advisor, counsellor, or faculty member to explore your options. In many cases, there may be an alternative to withdrawing from college altogether.

To officially withdraw from your program, you must submit a withdrawal request prior to the published deadline. Not attending classes or simply notifying the professor of your intention to withdraw is not an acceptable notification for program withdrawal. Failure to officially withdraw will result in “DNA” (Did Not Attend) or “F” grades on your final transcript.

Domestic Students:
Domestic students must submit a withdrawal request via one of the following methods:

  • Log in to your STU-VIEW Open in a new browser account, select Registration Services, and then follow the links to withdraw from your program.
  • Write a letter stating your intention to withdraw, and including your student ID number and the program code. This withdrawal request must be signed and submitted to the Office of the Registrar:

George Brown College
ATTN: Office of the Registrar
P.O. Box 1015, Station B
Toronto, ON M5T 2T9
Canada
Fax: 416-415-4289
Email: registration@georgebrown.ca

If you have applied for an OSAP loan, you must also inform Financial Assistance (OSAP) of your decision to withdraw. 

To be eligible for a partial refund, you must submit your withdrawal request by the tenth day of classes. If you do so, you will receive a full refund of tuition fees for the semester, minus the $500 non-refundable deposit. After the tenth day of classes, students will no longer be eligible for a refund, but may still withdraw from their program until the Last Day to Withdraw from a Program without Academic Penalty. See the Important Dates webpage for the exact date.

International Students:
International students must complete and submit a Withdrawal/Refund Request Form PDF icon to the International Centre located at 200 King St. East (Main Floor), Toronto.

International students who withdraw prior to the published refund deadline will receive a full refund of tuition fees for the semester, minus a $1000 withdrawal fee (for the majority of programs). For more information, see the International Student Withdrawal & Refund Policy.

Student E-mail Accounts & Your Student Record

When do I receive a George Brown College e-mail address?

All full time students will receive a George Brown College e-mail address when they first register. Please see www.georgebrown.ca/studentemail/ Open in a new browser for more information. 

Important: Once you have this email address, it should be used for all e-mail communication with the College. Any correspondence from the Registrar’s office will be sent to this e-mail address. It is important that you check it regularly – particularly at the start of the term and at the end of the term.

How do I change information on my Student Record?

The information contained within a student record is confidential and pertains to the individual student only. It is imperative that the information contained in each student’s record is up-to-date. This information includes items such as name, address, phone-number, e-mail address, marital status and date of birth. Students can update their information by visiting their academic office or dropping by the Student Service Centre counter on any campus. You can also update your address by using the online service, STU-VIEW Open in a new browser. To make changes, you will need a valid student number and a password. For in-person changes, you will need a valid Marriage Certificate (for proof of surname changes), Birth Certificate or Driver’s Licence.

If you still have more questions after reading this information, please call our
Contact Centre at (416) 415-2000 or 1-800-265-2002.