Our mission is to produce passionate and service-obsessed industry professionals for the urban hospitality and culinary experience. Located in the heart of downtown Toronto, George Brown puts you at the centre of the hospitality industry in Canada. If you would like to become a part of the vibrant global hotel industry, the two-year Hospitality – Hotel Operations Management diploma program will provide you with the knowledge and skills needed to launch a successful career.

H133 A handsome young man handing over a credit card to a woman

Overview

Program name
Hospitality – Hotel Operations Management
Code
H133
Location
Experiential learning
Mandatory Externship
Duration
2 years (4 semesters)
Starting month
September, January, May
Credential
Ontario College Diploma
Method of study
FT

Year of Study

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75161930123

Program Availability

Domestic students
Sept. 2019 Open
Jan. 2020 Open
May 2020 Open
International students
Sept. 2019 Open
Jan. 2020 Opens Mar 2019
May 2020 Opens Jul 2019

Full Description

Institute-of-Hospitality-logo

Our Hospitality – Hotel Operations Management program exposes you to current and best practices in:

  • Front office
  • Food and beverage
  • Marketing and sales
  • Conferences and catering

You will receive industry certification in food safety, responsible alcohol beverage service and first aid (CPR).

As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed industry work experience opportunities that they believe would provide the learning experiences they value, and that meet the learning outcomes of the program. This opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts. In addition, you will participate in a hotel operations management simulation as part of your final capstone project, which will allow you to apply your newly acquired skills and learning.

To better hone your international hotel management skills you have the option of participating in an exclusive European Study Tour visiting some of the top hotels in Europe.

This program has been accredited by the acclaimed Institute of Hospitality.

Part Time Study Options

George Brown College also offers some evening and weekend courses and certificate programs. See the Continuing Education Course Guide at coned.georgebrown.ca

Experiential Learning

Mandatory Externship

Your Field Study options

As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed industry work experience opportunities that they believe would provide the learning experiences they value and meet the learning outcomes of the program. This externship opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts.

Earn a diploma and a bachelor’s degree. Graduates of our Hospitality – Hotel Operations Management, Food and Beverage Management, Tourism and Hospitality Management, and Special Event Management diploma programs may be eligible to enter the third year of the Honours Bachelor of Business Administration (Hospitality) program.

Student working in Hotel as a Co-op

In addition to more formal on-the-job work experience, George Brown College endeavours to provide learning opportunities with real-world challenges and clients. Find out more about field education at the Centre for Hospitality and Culinary Arts.

Program Standards and Learning Outcomes

The graduate has reliably demonstrated the ability to:

  1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  3. Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  4. Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  5. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  6. Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  7. Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  8. Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  9. Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

Required Courses

SEMESTER 1

semester courses
CodeCourse name
HOST1033Service Excellence
HOST1068Smart Serve (online)
HOST1067The Global Hotel Industry
HOSF1095Front Office Operations
HOST1066Introduction to Mixology
HOSF1145Sanitation (online)
HOSF1146Emergency First Aid/Heartsaver CPR (weekend course)
COMM1007College English**
MATH1102Math for Hospitality**
GNEDGeneral Education Elective

SEMESTER 2

semester courses
CodeCourse name
HOST1146Leading, Following and Speaking with Confidence
HOSF1231Dining and Catering in a Global Context
HOST1065Fundamentals of Wine and Beer in a Global Marketplace
HOST1126Career Preparation
HOST2036Sustainable Facility Management
ACCT1037Hospitality Accounting
MARK2064Hotel Sales, Marketing and Social Media
GNEDGeneral Education Elective

SEMESTER 3

semester courses
CodeCourse name
HOST1150Food and Beverage Cost Control
HOST1193Strategic Revenue Management
HOST1192Retirement Community Management
HRM2012Human Resources Management
LAW2014Introduction to Hospitality Law
ACCT2017Managerial Accounting
GNEDGeneral Education Elective

SEMESTER 4

semester courses
CodeCourse name
HOST2133Industry Mentor/Externship
HOST2084Hotel Investment Capstone Project (Online)

** Based on the results of your placement test, you may be required to take COMM 1003 (English Skills) or CESL 1003 (English Skills – ESL) before progressing to COMM 1007. You may also be required to take MATH 1000 (Math Foundations) before progressing to MATH 1102 (Mathematics for Hospitality). COMM 1003/CESL 1003 and MATH 1000 do not count as courses required for graduation and you will be charged for these extra courses. Please visit georgebrown.ca/assessment for more information.

Detailed course outlines

General Education Electives

Your Career

H133 - Hospitality staff

With more than 38,000 hotel rooms and 230 hotels in Toronto – and counting – employment opportunities abound. Many of our graduates now work in supervisory and management positions in major hotels nationwide and internationally, while some have reached high-level corporate positions in large hotel chains. You can also explore a wealth of management career opportunities in restaurants, casinos, luxury retirement homes, cruise ships, convention centres, entertainment complexes, clubs, bed and breakfasts, catering companies and conference services.

Future Study Options

Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 3.0 to qualify. Talk to a program co-ordinator about articulation options.

For further information, see georgebrown.ca/transferguide.

Tuition

$4,345.00 * †

Additional Cost

* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2018. Fees are subject to change for programs starting in Fall 2019 and at later dates.

† Additional costs: Textbooks, uniform, bartending kit: $900

International students: Visit the International Fees and Related Costs page for more information.

Admission Requirements

Applicants are selected on the basis of their academic achievement, including the required courses, and any other selection criteria outlined below.

  • Ontario Secondary School Diploma or equivalent**
  • Grade 12 English (C or U)
  • Grade 11 Math (C, M or U) or Grade 12 (C or U)

Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101) with an overall grade point average of 3.0. There are a limited number of seats available and admission is not guaranteed.

** Mature Student status (19 years of age or older and no OSSD)

Mature Students may take the Admissions Assessment for English and Math, OR may consider upgrading to achieve the credit(s) needed in English and Math.

Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

Course Exemptions

College or university credits may qualify you for course exemptions. Please visit georgebrown.ca/transferguide for more information.

International Students

Visit the International Admissions page for more information.

Health Policy

Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown College is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to Halal and Kosher foods.

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Success Stories

"I was so impressed with the friendly professionalism from all the instructors at George Brown College. It was obvious the instructors loved what they do and also loved the industry that they came from. The stories and anecdotes got me very excited for my career. I now have similar exciting stories to tell!"

Don C. Lafleur (Graduate, Hotel Management)

Contact Us

Frank Menezes, Professor & Academic Coordinator, Hospitality - Hotel Operations Management, School of Hospitality & Tourism Management

Email: fmenezes@georgebrown.ca (for program-specific enquiries only)

For additional information about George Brown College (including admissions, financial assistance or fee payment enquiries), please call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.

Visit Our Campus

Join us for an upcoming Discovery Day, where you will learn more about your area of interest, get a first-hand look at our facilities and meet with representatives from George Brown College.

Sign up for our Open House Discovery Day.

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    George Brown College is continually striving to improve its programs and their delivery. The information contained in this calendar is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College admission, graduation, and fee requirements as well as any requirements of outside institutions, industry associations, or other bodies that may award additional designations concurrently with, or after completion of, a George Brown College program.