Our mission is to produce passionate and service-obsessed industry professionals for the urban hospitality and culinary experience. Located in the heart of downtown Toronto, George Brown puts you at the centre of the hospitality industry in Canada. If you would like to become a part of the vibrant global hotel industry, the two-year Hospitality – Hotel Operations Management diploma program will provide you with the knowledge and skills needed to launch a successful career.

H133 A handsome young man handing over a credit card to a woman


Program name
Hospitality – Hotel Operations Management
School of Hospitality and Tourism Management
Experiential learning
Mandatory Externship
2 years (4 semesters)
Starting month
September, January, May
Ontario College Diploma
Method of study

Program Availability

Domestic students
Sept. 2018 Open
Jan. 2019 Open
May 2019 Open
International students
Sept. 2018 Closed
Jan. 2019 Closed
May 2019 Open

Full Description


Our Hospitality – Hotel Operations Management program exposes you to current and best practices in:

  • Front office
  • Food and beverage
  • Marketing and sales
  • Conferences and catering

You will receive industry certification in food safety, responsible alcohol beverage service and first aid (CPR).

As part of your fourth semester, you will complete a 14-week industry externship with your choice of a nationwide or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts. In addition, you will participate in a hotel operations management simulation as part of your final capstone project, which will allow you to apply your newly acquired skills and learning.

To better hone your international hotel management skills you have the option of participating in an exclusive European Study Tour visiting some of the top hotels in Europe.

This program has been accredited by the acclaimed Institute of Hospitality.

Experiential Learning

Mandatory Externship

Your Field Study options

As part of your fourth semester, you will complete a 14-week industry externship with your choice of a nationwide or international placement. This co-op opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts.

George Brown works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed industry work experience opportunities they believe would provide the learning experiences they value and meet the learning outcomes of the program. This valuable work experience can in turn be added to your resume.

In addition to more formal on-the-job work experience, George Brown College endeavours to provide learning opportunities with real-world challenges and clients. Find out more about field education at the Centre for Hospitality and Culinary Arts.

Part Time Study Options

George Brown College also offers evening and weekend courses and certificate programs. See the Continuing Education Course Guide at coned.georgebrown.ca

Program Standards and Learning Outcomes

Every credential at George Brown College delivers detailed program learning outcomes that are discipline specific and aligned with the appropriate credential level. Program learning outcomes are statements that describe the knowledge and skills that students are expected to demonstrate by the end of their program of study.

In addition to the learning outcome requirements, College programs are required to provide students with exposure to a breadth of learning beyond their core disciplinary or vocational field, to increase their awareness of the society and culture in which they live and work. This breadth requirement is addressed for College programs through additional mandatory General Education or Liberal Studies courses in the program curriculum. Also, programs are designed to provide essential transferrable skills (referred to sometimes as essential employability skills), which include: communication, numeracy, critical thinking and problem solving, information management, interpersonal and personal skills, among others.

To see the relevant program learning outcomes for your specific program of study, please visit georgebrown.ca/programs/learning-standards-and-outcomes

Required Courses


semester courses
CodeCourse name
HOST1033Service Excellence
HOST1068Smart Serve (online)
HOST1067The Global Hotel Industry
HOSF1095Front Office Operations
HOST1066Introduction to Mixology
HOSF1145Sanitation (online)
HOSF1146Emergency First Aid/Heartsaver CPR (weekend course)
GHUM1025Speaking with Confidence
COMM1007College English**
MATH1102Math for Hospitality**
GNEDGeneral Education Elective


semester courses
CodeCourse name
HOST1146Leadership Communication and Group Dynamics
HOSF1231Dining and Catering in a Global Context
HOST1065Fundamentals of Wine and Beer in a Global Marketplace
HOST1126Career Preparation
HOST2036Sustainable Facility Management
ACCT1037Hospitality Accounting
MARK2064Hotel Sales, Marketing and Social Media
GNEDGeneral Education Elective


semester courses
CodeCourse name
HOST1150Food and Beverage Cost Control
HOST1193Strategic Revenue Management
HOSF2009Strategic Planning Management Simulation
HOST1192Retirement Community Management
HRM2012Human Resources Management
LAW2014Introduction to Hospitality Law
ACCT2017Managerial Accounting
GNEDGeneral Education Elective


semester courses
CodeCourse name
HOSF2045Industry Mentor/Externship
HOST2084Hotel Investment Capstone Project (Online)

** Based on the results of your placement test, you may be required to take COMM 1003 (English Skills) or CESL 1003 (English Skills – ESL) before progressing to COMM 1007. You may also be required to take MATH 1000 (Math Foundations) before progressing to MATH 1102 (Mathematics for Hospitality). COMM 1003/CESL 1003 and MATH 1000 do not count as courses required for graduation and you will be charged for these extra courses. Please visit georgebrown.ca/assessment for more information.


General Education Electives

Articulation Agreement

Earn a diploma and bachelor’s degree. Graduates of our Hospitality – Hotel Operations Management, Food and Beverage Management, Tourism and Hospitality Management, and Special Event Management diploma programs may be eligible to enter the third year of the Honours Bachelor of Business Administration (Hospitality) program.

Your Career

H133 - Hospitality staff

With more than 38,000 hotel rooms and 230 hotels in Toronto – and counting – employment opportunities abound. Many of our graduates now work in supervisory and management positions in major hotels nationwide and internationally, while some have reached high-level corporate positions in large hotel chains. You can also explore a wealth of management

career opportunities in restaurants, casinos, luxury retirement homes, cruise ships, convention centres, entertainment complexes, clubs, bed and breakfasts, catering companies and conference services.

Future Study Options

Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 2.7 to qualify. Talk to a program co-ordinator about articulation options.

For further information, see georgebrown.ca/transferguide.


$4,300.00 * †

Additional Cost

* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in fall 2017. Fees are subject to change for programs starting in fall 2018 and at later dates.

† Additional costs: Textbooks, uniform, bartending kit: $900

International students: Visit the International Fees and Related Costs page for more information.

Admission Requirements

Applicants are selected on the basis of their academic achievement, including the required courses, and any other selection criteria outlined below.

  • Ontario Secondary School Diploma or equivalent**
  • Grade 12 English (C or U)
  • Grade 11 Math (C, M or U) or Grade 12 (C or U)

Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101) with an overall grade point average of 3.0. There are a limited number of seats available and admission is not guaranteed.

** Mature Student status (19 years of age or older and no OSSD)

Mature Students may take the Admissions Assessment for English and Math, OR may consider upgrading to achieve the credit(s) needed in English and Math.

Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

Course Exemptions

College or university credits may qualify you for course exemptions. Please visit georgebrown.ca/transferguide for more information.

International Students

Visit the International Admissions page for more information.

Health Policy

Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown College is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to Halal and Kosher foods.

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Success Stories

"I was so impressed with the friendly professionalism from all the instructors at George Brown College. It was obvious the instructors loved what they do and also loved the industry that they came from. The stories and anecdotes got me very excited for my career. I now have similar exciting stories to tell!"

Don C. Lafleur (Graduate, Hotel Management)

Contact Us

Frank Menezes, Professor & Academic Coordinator, Hospitality - Hotel Operations Management, School of Hospitality & Tourism Management

Email: fmenezes@georgebrown.ca

For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.

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    George Brown College is continually striving to improve its programs and their delivery. The information contained in this calendar is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College admission, graduation, and fee requirements as well as any requirements of outside institutions, industry associations, or other bodies that may award additional designations concurrently with, or after completion of, a George Brown College program.