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  • Refund and Cancellation Policy

    Cancellation

    For cancellations received no later than five weeks before the test date, the test fee will be refunded, less an administrative charge of 25% of your test fee. To cancel your test date, please email us at ielts@georgebrown.ca to receive the appropriate form. 

    Change of Test Date

    You may change your test day once as long as you change it no later than 5 weeks before your originally scheduled date and the new test date is within 3 months of the original test date. To change your test date, please email us at ielts@georgebrown.ca to receive the appropriate form. There is a $25.00 fee to change your date.

    Illness on the Test Day

    If you are ill on the test day we need the following documents from you within five working days of the test date:

    1. An original medical certificate covering the test date (only original sick notes are accepted)
    2. A completed transfer/refund form (please email us for these.
    If we have not received BOTH required documents by the fifth working day after the test, you will be marked as absent and forfeit all claims. Copies sent by fax or e-mail are not accepted – please bring them in person.

    Please note that we do not accept notes issued by family members. Only notes signed by a certified medical doctor are acceptable.

    If both documents reach us within the deadline, you have two options:
    1. A full refund of the test fee, less an administrative charge of 25% of your test fee.
    2. A single transfer to a new test date (within three months of the original test date)


    Candidates who receive a transfer to a new test date and who are ill on the second test date are not entitled to a refund of the test fee or to any further transfer to a new test date.

    There are no refunds or test-day transfers for candidates who do not bring their passport or national resident card with them on test day.

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  • Hours of Operation: 

    Monday to Friday 8:30 to 4:30

     

    Registration:

    Register Now

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  • Contact Information:

    Tel. 416-415-5000 ext.2564

    ielts@georgebrown.ca

     

    Location:

    341 King Street East, Room 419

    Toronto, ON M5A 1L1

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