Hospitality - Hotel Operations Management Program (H133)

Hospitality – Hotel Operations Management
School of Hospitality and Tourism Management
St. James Campus
2 years (4 semesters)
September, January, May
Ontario College Diploma
Our mission: the delivery of passionate and service-obsessed industry professionals for the urban hospitality and culinary experience. We are anchored in the heart of the Canadian hospitality and culinary industry but with global reach and influence. This is the place for discovering unmatched opportunities for exceptional graduates. If you would love to become a part of the vibrant worldwide hotel industry, the two-year Hospitality – Hotel Operations Management diploma program will provide you with the knowledge and skills needed to be successful.

Full Program Description





If you would love to become a part of the vibrant worldwide hotel industry, the two-year Hospitality – Hotel Operations Management diploma program will provide you with the knowledge and skills needed to be successful.

You are exposed to current and best practices in front office, food and beverage, marketing and sales, conferences and catering. You will receive industry certification in food safety, responsible alcohol beverage service and first aid (CPR).

As part of your fourth semester, you will complete a unique 14-week industry externship with your choice of a nationwide or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts. In addition, you will participate in a hotel operations management simulation as part of your final capstone project, which will allow you to apply your newly acquired skills and learning.

To better hone your international hotel operations management skills you have the option to partake in an exclusive European Study Tour visiting some of the top hotels in Europe.

This program has been accredited by the acclaimed Institute of Hospitality.

H103 banner image showing man working at hotel

Part Time Study Options  

George Brown College also offers evening and weekend courses and certificate programs. See the Continuing Education Course Guide at

Program Standards and Learning Outcomes  

Each George Brown College certificate, diploma, advanced diploma and graduate certificate program is expected to deliver specific program learning outcomes. Program learning outcomes are statements that describe the knowledge and skills that students are expected to demonstrate by the end of their program of study. Programs are designed to deliver both vocation or discipline-specific learning outcomes and more generic essential employability skills (including communication, numeracy, critical thinking and problem solving, information management, interpersonal and personal skills).

In addition to the aforementioned learning outcome requirements, College programs are required to provide students with exposure to a breadth of learning beyond their vocational field, to increase their awareness of the society and culture in which they live and work. This breadth requirement is addressed through additional mandatory General Education courses in the program curriculum.

To see the relevant program learning outcomes for your specific program of study, please visit

Course Outline

Required Courses 


semester courses
Code Course name
HOST1033 Service Excellence
HOST1068 Smart Serve (online)
HOST1067 The Global Hotel Industry
HOSF1095 Front Office Operations
HOST1066 Introduction to Mixology
HOSF1145 Sanitation (online)
HOSF1146 Emergency First Aid/Heartsaver CPR (weekend course)
GHUM1025 Speaking with Confidence
COMM1007 College English**
MATH1102 Math for Hospitality**
GNED General Education Elective


semester courses
Code Course name
HOST1146 Leadership Communication and Group Dynamics
HOSF1231 Dining and Catering in a Global Context
HOST1065 Fundamentals of Wine and Beer in a Global Marketplace
HOST1126 Career Preparation
HOST2036 Sustainable Facility Management
ACCT1037 Hospitality Accounting
MARK2064 Hotel Sales, Marketing and Social Media
GNED General Education Elective


semester courses
Code Course name
HOST1150 Food and Beverage Cost Control
HOST1193 Strategic Revenue Management
HOSF2009 Strategic Planning Management Simulation
HOST1192 Retirement Community Management
HRM2012 Human Resources Management
LAW2014 Introduction to Hospitality Law
ACCT2017 Managerial Accounting
GNED General Education Elective


semester courses
Code Course name
HOSF2045 Industry Mentor/Externship
HOST2084 Hotel Investment Capstone Project (Online)

** Based on the results of your placement test, you may be required to take COMM 1003 (English Skills) or CESL 1003 (English Skills – ESL) before progressing to COMM 1007. You may also be required to take MATH 1000 (Math Foundations) before progressing to MATH 1102 (Mathematics for Hospitality). COMM 1003/CESL 1003 and MATH 1000 do not count as courses required for graduation and you will be charged for these extra courses. Please visit for more information.


General Education Electives

Careers and Post-Graduate Study Opportunities

Your Career 

With more than 38,000 hotel rooms and 230 hotels in Toronto – and counting – employment opportunities abound. Many of our graduates now work in supervisory and management positions in major hotels nationwide and internationally, while some have reached high-level corporate positions in large hotel chains. You can also explore a wealth of career opportunities in restaurants, casinos, luxury retirement homes, cruise ships, convention centres, entertainment complexes, clubs, bed and breakfasts, catering companies and conference services.

Articulation Agreement 

Earn a diploma and bachelor’s degree in four years. Graduates of our Hospitality – Hotel Operations Management, Food and Beverage Management, Tourism and Hospitality Management, and Special Event Management diploma programs may be eligible to enter the third year of the Honours Bachelor of Business Administration (Hospitality) program.

Future Study Options 

Earn a diploma and bachelor’s degree in four years. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the third year of the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College. This educational path requires a minimum grade point average of 2.7 to qualify, including four electives. You will begin with a May to August bridging semester and start the degree program in September. Talk to a program co-ordinator about articulation options.

For further information, see

Tuition and Fees


$4,143.00 * †

Additional Cost 

* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in fall 2016. Fees are subject to change for programs starting in fall 2017 and at later dates.

† Additional costs: Textbooks, uniform, bartending kit: $900

International students: Visit the International Fees and Related Costs page for more information.

How to Qualify and Apply

Admission Requirements  

Applicants are selected on the basis of their academic achievement, including the required courses, and any other selection criteria outlined below.

  • Ontario Secondary School Diploma or equivalent**
  • Grade 12 English (C or U)
  • Grade 11 Math (C, M or U) or Grade 12 (C or U)

Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101) with an overall grade point average of 3.0. There are a limited number of seats available and admission is not guaranteed.

** Mature Student status (19 years of age or older and no OSSD)

Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

Course Exemptions

College or university credits may qualify you for course exemptions. Please visit for more information.

International Students

Visit the International Admissions page for more information.

Apply To  

Ontario Colleges

Health Policy  

Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown College is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to Halal and Kosher foods.

Student Success

Success Stories  

"I was so impressed with the friendly professionalism from all the instructors at George Brown College. It was obvious the instructors loved what they do and also loved the industry that they came from. The stories and anecdotes got me very excited for my career. I now have similar exciting stories to tell!"

Don C. Lafleur (Graduate, Hotel Management)

Contact Us

Contact Us  

Contact Frank Menezes, Professor & Academic Coordinator, Hospitality - Hotel Operations Management, School of Hospitality & Tourism Management,

For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 (TTY 1-877-515-5559) or long distance 1-800-265-2002.

Visit Our Campus  

Join us for an upcoming Discovery Day, where you will learn more about your area of interest, get a first-hand look at our facilities and meet with representatives from George Brown College.

Sign up for Discovery Day.

George Brown College is continually striving to improve its programs and their delivery. The information contained in this calendar is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College admission, graduation, and fee requirements as well as any requirements of outside institutions, industry associations, or other bodies that may award additional designations concurrently with, or after completion of, a George Brown College program.

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