COVID–19 Information for Current Students

Last updated 12:30 p.m., Monday, April 6

We know many of you are facing urgent financial need and food insecurity as a result of the COVID-19 pandemic. There is a new support available to you during this difficult time.

The Student Association and George Brown College COVID-19 Relief Fund

The Student Association and George Brown College COVID-19 Relief Fund, currently set at $850,000, aims to assist domestic and international students facing financial emergencies due to the COVID-19 pandemic.

The fund will provide relief to George Brown students experiencing food and/or housing insecurity, loss of income due to unemployment, and unexpected education and personal expenses.

In order to apply for this fund, students must:

a) Be enrolled in a full-time program for the winter 2020 semester

b) Have completed and submitted the application form, which includes a budget declaration and a brief narrative of how COVID-19 has impacted their financial situation.

The deadline for students to apply is April 15, 2020 and the application form is available online at georgebrown.ca/gbc-sa-covid19-relief-fund/

Support for students facing food insecurity 

Current full-time students may qualify for an e-gift card for the Student Association’s Student Nutrition Access Program (SNAP) if they are struggling to purchase enough healthy food, rationing existing food supplies or experiencing other food insecurity issues. 

Fill out the e-gift card program application form. 

Alternative course delivery for spring semester

Given that physical distancing measures will continue for several weeks, George Brown’s spring semester courses will be delivered in alternative format only. This format may impact which courses will be offered during this semester.

You can expect to hear from your division Chair with updates.

Spring term registration

Online registration for full-time programs for the spring term is staggered and starts on Monday, April 6. You can check STU-VIEW to find your program’s registration start date and time.

And a reminder that full-time programs in the spring term start May 19 for returning students only.

Self-care tips from George Brown counsellors

Learn about more ways to take care of your Physical, Nutritional, Social, and Mental Health.

Student FAQs

We know you have lots of questions and we’re working to provide you with answers as fast as we can. We appreciate your patience. Please see our student FAQs below. If your question isn’t addressed, please email ask.george@georgebrown.ca.

What about my winter term grades? 

The college is offering an option for final grades for the winter 2020 term. You will be provided the option of keeping your assigned letter grade or choosing to replace your letter grade with a Pass (P) or Not Pass (NP).

There are some programs and courses that will be ineligible for the Pass and Not Pass options. A full list of these courses and programs will be made available on April 17. Please check our COVID-19 page and STU-VIEW for updated information.

Your grades will be available on May 2 on STU-VIEW. At that point, you will be able to log into STU-VIEW and complete an online form identifying which courses you would like to have converted to a Pass or Not Pass. Terms and conditions will apply and you must agree to these terms before submitting your request.

Here are your grading options. You can decide to:

  1. Keep the assigned letter grade. No further actions are required if you decide to keep your assigned grade.
  2. Choose Pass (P) to replace a passing letter grade. This new grade will not contribute to your GPA calculation.
  3. Choose Not Pass (NP) to replace a failing letter grade. This new grade will not contribute to your GPA calculation. If this course is required to complete your program, you will need to complete it at a later date.

You will need to be aware of the implications of selecting this option and what it may mean to your future studies. All of these implications will be detailed online and on STU-VIEW by April 17. We encourage you to carefully consider your options prior to making a decision.

We will not be able to respond to individual concerns or requests until after details have been made available on April 17.

What are the Contact Centre hours?

Effective March 17: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Is the Assessment Centre (for admission testing) still open?

  • Placement and Admission testing will be suspended until further notice. If you have an appointment, please do not come to the college. Your appointment will be canceled automatically.
    • The College will not be accepting new full-time first-semester students for the 2020 spring term starting in May.
    • The Registrar's Office will be reaching out to all impacted applicants individually as soon as possible to offer options, including the possibility of deferral, so that we can welcome you to George Brown either in September 2020 or in January 2021, where possible.
    • If you are required to write an admission/mature test for the September 2020 Intake please check the Assessment Centre webpage at georgebrown.ca/assessment/ frequently as we hope to have an online option available in early April.
  • Testing is cancelled for: IELTS, CELPIP, Humber Real Estate, and the Ministry until further notice.
  • Blackboard testing – Online testing from home may be available in certain circumstances. Please check with your instructor.
  • Accommodated Testing
    • The Assessment Centre is now closed.
    • As courses move to online formats, Faculty are using a variety of means to assess students. Students with disabilities who are registered with Accessible Learning Services should contact their Accessibility Consultant to find out how to apply their accommodations in this new online environment.

If you have questions about IELTS or CELPIP tests, contact: ielts@georgebrown.ca.

If you have questions about Blackboard/Placement/Admissions and Accommodated testing, contact: jjreynol@georgebrown.ca or call 416-415-5000 x4566

Can I access my locker?

No. The college is closed.

What about Continuing Education?

Our Continuing Education centre is examining alternative possibilities for the delivery of winter courses and other ways for students to meet the course outcomes. Continuing Education will be in touch with students to provide information about their specific course. Distance learning (including online) courses are not impacted and continue as scheduled.

For more information visit coned.georgebrown.ca.

College events

What about college events?

We have suspended all events until the end of the semester. Various departments across the college who sponsor events may choose to still host them on-line or in other formats, more information will be posted as available.

What about convocation? 

In light of Ontario’s current state of emergency and all efforts to slow the spread of COVID-19, we postponed our June Convocation Ceremonies. Convocation will now happen October 27 - 30, 2020.  

You will receive your winter term (April) graduate's credentials (certificates, diplomas, and degrees) once the college has reopened. Please ensure you have provided your most current mail and email addresses on STU-VIEW by reviewing the 'Personal Information' tab after logging in. 

Financial supports

Are there emergency financial support for students? NEW - APRIL 6

The Student Association and George Brown College COVID-19 Relief Fund aims to assist Domestic and International students facing financial emergencies due to the COVID-19 pandemic.

There are certain requirements that students must have to apply for this fund. Students must:

  • Be enrolled in a full-time program for the Winter 2020 semester
  • Have completed and submitted the application form, which includes a budget declaration and a brief narrative of how COVID-19 has impacted their financial situation (e.g., food insecurity, housing/rent payments, unemployment due to lay-off, unexpected educational expenses, unexpected personal/health expenses, student accessibility costs, visa extensions for international students, other extenuating circumstances).

Apply at georgebrown.ca/gbc-sa-covid19-relief-fund/. The deadline to apply is April 15.

Student Association supports

You can learn more about other financial services and supports provided by the Student Association at studentassociation.ca/covid-19/.

What financial supports is the Canadian government offering during the current situation? 

If you have lost income because of COVID-19, you may be eligible for temporary income support through the Canada Emergency Response Benefit (CERB). To be eligible for the Canada Emergency Response Benefit, you must reside in Canada and have a valid Social Insurance Number.

Workers who are not Canadian citizens or permanent residents – including temporary foreign workers and international students – may be eligible to receive the Benefit if they meet the other eligibility requirements.

Please visit the Government of Canada website for more information regarding eligibility and the application process: canada.ca/en/services/benefits/ei/cerb-application.htm.

Important dates and deadlines

Can I still drop courses?

The deadline to drop 2020 winter term courses (without academic penalty) was April 3. Please note that there will be no financial refunds available. If you decide to take the course again in the future, please note that you will have to pay full fees.

Can I get a refund if I drop a winter semester course now? 

The deadline to receive a tuition refund for the winter semester has passed. We’re committed to helping students successfully complete their programs and will continue to deliver programs to ensure learning outcomes are met.  As we approach the end of the winter term and because we’re offering alternative delivery, we will not be offering refunds for winter-term courses.

However, we have extended the date to drop courses (without academic penalty) until April 3. Please note that there will be no financial refunds available. If you decide to take the course again in the future, please note that you will have to pay full fees.

When is the last day of the winter term?

The 2020 winter term ends on April 17.

You can see all of our revised important dates for students at georgebrown.ca/current-students/important-dates/.

When will be grades for the 2020 winter term be available?

Grades will be available to full-time students on STU-VIEW on May 2.

You can see all of our revised important dates for students at georgebrown.ca/current-students/important-dates/.

What’s the deadline to submit my application to graduate?

The deadline is May 19.

You can see all of our revised important dates for students at georgebrown.ca/current-students/important-dates/.

When will the 2020 spring term start?

Full-time programs in the 2020 spring term start May 19 for current and returning students only.

The college will not accept new full-time first-semester students for May 2020.

You can see all of our revised important dates for students at georgebrown.ca/current-students/important-dates/.

I’m a new student who was supposed to start in May. What do I do now?

We will not be accepting new full-time first-semester students for the 2020 spring term starting in May.

The Registrar's Office will be reaching out to all impacted applicants individually as soon as possible to offer options, including the possibility of deferral, so that we can welcome you to George Brown either in September 2020 or in January 2021, where possible.

When does online registration for full-time 2020 returning spring term programs start?

Online registration for full-time programs starts April 6. Students register for spring courses on STU-VIEW.

Continuing Education students can visit https://coned.georgebrown.ca/ for more information.

You can see all of our revised important dates for students at georgebrown.ca/current-students/important-dates/.

When can I apply for transfer credits for the 2020 spring term?

You can apply April 6 – May 19.

You can see all of our revised important dates for students at georgebrown.ca/current-students/important-dates/.

When are fees due for the 2020 spring term? UPDATED - APRIL 7

We have extended the Spring Semester fee payment deadline to June 1 for all students – this includes OSAP students, non-OSAP students and international students.

You can see all of our revised important dates for students at georgebrown.ca/current-students/important-dates/.

What is the last day of the 2020 spring term? 

The 2020 spring term ends August 14.

You can see all of our revised important dates for students at georgebrown.ca/current-students/important-dates/.

International students

If I'm no longer able to maintain full-time status at GBC, am I eligible to work (as authorized on my study permit)?

Immigration, Refugees and Citizenship Canada (IRCC) recently announced that international students who are unable to maintain full-time status/enrolment at the college due to circumstances (COVID-19) beyond their control can continue to work on or off campus if they have been forced to drop, or study part time, or take a break in their studies. This is only for international students who were previously authorized to work on or off-campus.

However, international students are still subject to the working hours permitted (20 hours per week while the semester is in session and full-time during scheduled breaks).

International Student Services at George Brown College will support students with an explanation letter in the event that IRCC questions student’s enrolment status due to COVID-19.

What about my post graduation work permit (PGWP)?

According to the latest announcement from Immigration, Refugees and Citizenship Canada (IRCC), “International students in Canada: courses of study being delivered online on an exceptional basis due to COVID-19, will NOT affect Post-Graduation Work Permit Program eligibility for a post-graduation work permit.”

In addition, IRCC will also take into consideration the effects of the COVID-19 situation when assessing PGWP eligibility criteria, specifically, with the “continuously full-time enrolment” requirement. International students who are unable to meet this requirement due to COVID-19, will still be considered eligible for PGWP program, provided they meet all the other program criteria.

International Student Services at George Brown College will provide international students who have been impacted by COVID-19 with an explanation letter.

If you have further questions email the international admissions team at intladmissions@georgebrown.ca.

If I'm extending my study or work permit or visa, do I have to provide biometrics within 30 days?

Currently, biometrics collection service has been suspended in Canada. Students should avoid going to Service Canada as all appointments have been cancelled until further notice. IRCC has given applicants in Canada 90 days from the date of their letter to give their biometrics. A new biometrics letter will not be issued, nor will it be required by applicant at the time of their biometrics appointment.

Due to COVID-19, live agents at the IRCC Client Support Centre are currently not available. Instead, applicants can reach out to IRCC via web forms. Phone service is expected to resume April 2, 2020.

I need a proof of enrolment letter to extend my study permit/visa. How can I make the request?

International Student services is currently working remotely to maintain student services for international students. Students can make a request for their enrolment letter online at applynow.georgebrown.ca/International/letterrequest.

It is also recommended that all international students submit a copy of their study permit online at applynow.georgebrown.ca/International/studypermitupload/ to help us assist you better.

I need support with study/work permits or visa application. Who should I contact?

International student advisors are currently working remotely and can be reached via email. Please visit georgebrown.ca/international/currentstudents/ for their contact details, or see the 'Who is my international student advisor?' FAQ below.

I'm worried about my health insurance coverage. Am I covered?

International students currently residing in Canada are covered for medical visits, tests, and hospitalization in regard to the COVID-19 virus. Current International students should reach out directly to the insurance provider (Morcare) at 1-888-472-8356 or 1-888-985-1552 with questions. For more information please visit their website: wespeakstudent.com/.

Alternatively, you can also contact Student Association with any health insurance coverage via email: healthbenefits@sagbc.ca.

My work integrated learning component is cancelled. What are my next steps?

International students whose work integrated learning component (co-op/field placement/externship) has been cancelled/postponed, must first connect with their academic program coordinators or placement coordinators to determine the new dates. Once the dates have been confirmed and IF your co-op work permit and/or study permit needs to be extended, please contact your international student advisor (visit georgebrown.ca/international/currentstudents/ for their contact details, or see the 'Who is my international student advisor?' FAQ below.).

Who is my international student advisor?

Contact Michelle Choi via email mchoi@georgebrown.ca if you are in the following centres:

  • Hospitality and Culinary Arts
  • Preparatory and Liberal Studies
  • Construction and Engineering Technologies
  • Arts, Design and Information Technology

Contact Charissa Hu via email at chu@georgebrown.ca if you are in the following centres:

  • Business
  • Community Services
  • Health Sciences
  • Early Childhood
  • School of ESL

Where can I find the latest COVID-19 updates from Immigration, Refugees and Citizenship Canada (IRCC)? 

What financial supports is the Canadian government offering during the current situation? 

If you have lost income because of COVID-19, you may be eligible for temporary income support through the Canada Emergency Response Benefit (CERB). To be eligible for the Canada Emergency Response Benefit, you must reside in Canada and have a valid Social Insurance Number.

Workers who are not Canadian citizens or permanent residents – including temporary foreign workers and international students – may be eligible to receive the Benefit if they meet the other eligibility requirements.

Please visit the Government of Canada website for more information regarding eligibility and the application process: canada.ca/en/services/benefits/ei/cerb-application.htm.

Student Association

Will the Student Association Elections continue?

At this time the Spring Election will continue. Candidates’ profiles and other information will be posted online. There will be no in-person polling stations and candidates are encouraged to campaign online. Information and updates can be found at studentassociation.ca/elections.

Students will receive an email to their George Brown College account on the first day of voting, or they can access the voting website at http://studentassociation.ca/elections from the first day of voting onward. Official list of candidates and their statements have been posted on SA website.

Can I still access SA legal support?

The Student Association continues to provide legal support related to financial issues. See the Student Association web site for more information and email Bill Reid at legal@sagbc.ca for consultation and advice.

Will I have access to food through SNAP (Student Nutrition Access Program) during the college closure?

As a result of the school full closure, SNAP program is closed until further notice. The Student Association is currently exploring electronic food vouchers for students in-residence in need, and an update will be shared with students once the program is set-up to register.

What about Student Association events?

The Student Association is running online events and a webinar to help GBC students stay engaged, less stressed and motivated. Please check studentassociation.ca and our social channels (below) for information on how to register.

Main SA Social Media: Instagram: @sagbc Facebook: @SAofGBC Twitter: @sagbc

Community Care Centre Facebook: @communitycarecentre Instagram: @communitycarecentre

Recreation and Events: Instagram: @sagbcevents Facebook: @EventsSquad

What happens if I have academic issues or concerns?

The Student Association’s academic support program is available to you through email academic@sagbc.ca or at our hotline 416-415-5000 ext. 6320.

If I have health plan questions, who do I contact?

E-mail: healthbenefits@sagbc.ca or website wespeakstudent.com

Phone: 1-800-315-1108

In regard to COVID-19:

  • Morcare call centre is available to assist with any inquiry and coverage confirmation. Students can reach them at 1-888-985-1552
  • Students can also reach out to the insurance company directly. Students can reach IAssist at 1-866-472-8356

Is my appointment with the graduation photographer now cancelled?

Yes, all in-campus graduation photographs are cancelled. Students are advised to contact New Paramount Studios to take their graduation photos at their studios when they reopen.

Website: newparamount.com/

Phone: 416-653-5103

Student residence

What about the residence?

The George Student Residence remains open and fully operational.

I live at The George and need to self isolate. How do I get food and supplies?

If you need to self-isolate while in residence, please let the front desk know by dialing "0" from your room phone, 416-761-8008 from your cellphone, or emailing info@georgebrownresidence.ca. You will need to indicate your name and the room you are self-isolating in. We will work with you to ensure you are getting the items you need during your self-isolation

Student services

What student services are available?

All in-person services on campus are closed until further notice. You can continue to access our academic, career, and well-being supports online or by phone. See below for more details.

Accessible Learning Services

Accessible Learning Services continues to provide academic supports and services for all George Brown students with physical, sensory, learning, medical or mental health disabilities. 

Please contact our Welcome Desk at Letstalk@georgebrown.ca with questions.

Students seeking accessible learning services for the first time, please register by contacting Intake Coordinator Don Kezima at dkezima@georgebrown.ca.

Students who are already registered can go ahead and contact their Accessibility Consultants by email:  

Accommodated Testing: the Assessment Centre is now closed. 

As courses move to online formats, faculty members are using a variety of means to assess students. Students with disabilities who are registered with Accessible Learning Services should contact their Accessibility Consultant to find out how to apply their accommodations in this new online environment. 

Assessment Centre

Please see the 'Are the Assessment Centres still open for testing?' FAQ

Athletics & Recreation

All Athletics & Recreation services are closed until further notice. 

Blackboard support

In order to ramp-up continual support for our Blackboard learners and educators, we have introduced the EesySoft Support Center. 

This Support Center is an on-demand tool available 24/7 where you can find helpful resources and answers to questions related to all of the Blackboard features available to you today. These include support for Blackboard Learn, Mobile, and Collaborate.

To get started, click on the blue button on any page within Blackboard Learn. Once opened, it will provide you tailored support based on the tools and items you have currently open on your screen.  

At the bottom of the Support Center you also can contact our 24/7 Helpdesk via e-mail or phone anytime in the process. 

Periodically, you may also see pop-up alerts within Blackboard Learn. These will be used to communicate urgent or important messages. After reading a message, you can choose to click the "X" to close the message or “Don’t show this again”. 

Bookstores/Campus stores

You can continue to shop online at our Campus Stores for your course materials and supplies at gbcbookstore.bookware3000.ca/.

Career Services

Career advising appointments are available by email or through Microsoft Teams. Please book your appointment by email according to your program’s campus.

Counselling & Student Wellbeing Services

We are now offering online video counselling services for our students through video. Video counselling appointments will take place through a secure video platform, Zoom Healthcare, which is available free of charge for students (your counsellor will email you the link the day of your appointment). Appointments can be booked via email through the campus contact information listed below. (Please email rather than call - voice mail will be monitored, but email allows for the fastest response.)

Due to privacy considerations, telephone counselling appointments are not available, but our counselling staff can assist students without internet access by phone to connect them with appropriate mental health resources in their area. Due to regulatory considerations, video counselling appointments are only available for students currently located in the province of Ontario. If you currently outside of Ontario please contact our office and we will assist you in accessing mental health supports in your area.

Video counselling appointments are available Monday to Friday from 9 a.m.- 5 p.m. To book a counselling appointment or for any questions please contact: 

Online Counselling Chat Services

All GBC students are eligible to receive immediate and confidential online support from a GBC counsellor on the Bean Bag Chat app. Your Bean Bag Chat counsellor can provide emotional support and help you find solutions to your problems from the comfort of your own home. Please note that no appointment is necessary to access Bean Bag Chat. Chats are available on a first-come, first-served basis. Please note that Bean Bag Chat is not a video service.

Bean Bag Chat services are available

  • Tuesdays 10 a.m. -5 p.m.
  • Wednesdays noon - 5 p.m.
  • Thursdays 10 a.m. - 5 p.m.

Find more information about the app and instructions on how to download it at georgebrown.ca/news/talk-with-george-brown-college-counsellors-using-bean-bag-chat-app/.

We appreciate this is a difficult time for many and worries about personal health and well-being and that of friends, family and community can be challenging to manage. If you are in distress and need immediate assistance, please reach out to the telephone and online mental health supports and services listed below:

  • Good2Talk: 24-hour post-secondary support service, Phone: 1-866-925-5454 or text: GOOD2TALKON to 686868
  • Distress Centre (GTA): 24-hour crisis line, 416-408-4357
  • Gerstein Centre (downtown Toronto): 24-hour crisis line & mobile support service, 416-929-5200
  • Spectra Helpline: 416-920-0497 or 905-459-7777 for Brampton and Mississauga residents
  • Community Crisis Line Scarborough and Rouge Hospital: 416 495-2891 for 24/7 telephone crisis support
  • Durham Crisis and Mental Health Line: 905 666-0483
  • Oakville Distress Centre: 905 849-4541 for residents of Halton Region (Burlington, Halton Hills, Milton and Oakville)

Deaf and Hard of Hearing Services

For scheduling and questions relating to services for online and alternate format academic delivery, please contact us by email.

Financial Aid

  • OSAP document submission:  Any documents required for OSAP processing should not be mailed, but rather scanned and uploaded to your student OSAP account (available at ontario.ca/osap). For any technical difficulty, please email FinAid@georgebrown.ca
  • Bursary/Awards document submission:  Any documents required for bursary/awards/scholarship processing should not be mailed, but rather scanned and emailed to awards@georgebrown.ca
  • The Financial Assistance team is waiting for Government directives relating to any changes in policies/procedures due to the COVID-19 pandemic situation.  Please check back regularly for updates.
  • Bursary/Awards Cheques:  Awards/scholarships/bursary cheques will be mailed out once they have been printed. Delays are expected due to the college’s closure.
  • We are monitoring the developing situation on an ongoing basis and will update the information as it becomes available.

IELTS

The IELTS Centre is closed to the public as of March 16, 2020 until further notice. The website and social media platforms have been updated using the messaging provided by the British Council. Transfers and refunds offered to all affected candidates.

Services available:

  • Email inquiries
  • Processing transfers and refunds
  • Social media updates and inquiries
  • PureChat inquiries
  • Future test date planning

For inquiries: ielts@georgebrown.ca.

International Student Services

See FAQ For International Students.

Library Learning Commons

  • A wide range of online books, journals, media resources to help you with your research and studies – is available online at georgebrown.ca/llc/
  • Chat service Askon is running from 9 a.m.-6 p.m., Monday - Friday. Please access this at georgebrown.ca/llc/
  • Library answers email and FAQ support are also available at georgebrown.ca/llc/
  • For technology-related support, please use GBC Assist
  • You may submit your photo-ID online. Production of student ID cards is temporarily suspended

Please note: There will be no fines charged on library items checked out after the 13 March.

Registrar’s Office

Requests and changes can be made online:

  • For Academic Records Requests, including Official Transcripts, Credentials, Employment Verifications, and Confirmation of Enrolments: please visit our Transcripts, Credentials, Confirmations of Enrolment & RESP Requests page
  • For course or program changes, please log into STU-VIEW. If you are unable to process your request through STU-VIEW, please email your request to registration@georgebrown.ca, including your name, student ID, program code, course code/CRN and description of request. Please note, all change requests must align with the college important dates.

StartGBC

You can continue to access entrepreneurial supports online. Please email startgbc@georgebrown.ca to set up a one-on-one meeting via Microsoft Teams.

Student Life

Please connect with us on Instagram Live for continued Black Student Success Network (BSSN) and Student Life supports.

Student Service Centres

Please send your inquiries by email to: ISSteam@georgebrown.ca.

Tutoring and Learning Centres (TLC)

The TLC has moved all of services online.   

The TLC continues to offer individual online tutoring in the following areas:

  • English (academic language and writing in support of all courses)
  • ESL (English as a Second Language)
  • Math
  • Accounting

Live support chat is available at: https://bit.ly/ContactTLCGBC (chat support hours Monday to Friday: 9 a.m. - 4 p.m.)

Email  onlinetutoring@georgebrown.ca  

Leave a voicemail for TLC at the following number and they’ll call you back: 416-415-5000 ext. 4053 

Visit TLC website at georgebrown.ca/tlc  for more info. 

Where do I go if I need counselling supports?

We offer online counselling services for our students through video. Video counselling appointments will take place through a secure video platform, Zoom Healthcare, which is available free of charge for students (your counsellor will email you the link the day of your appointment). Appointments can be booked via email through the campus contact information listed below. (Please email rather than call - voice mail will be monitored, but email allows for the fastest response.)

Due to privacy considerations, telephone counselling appointments are not available, but our counselling staff can assist students without internet access by phone to connect them with appropriate mental health resources in their area. Due to regulatory considerations, video counselling appointments are only available for students currently located in the province of Ontario. If you currently outside of Ontario please contact our office and we will assist you in accessing mental health supports in your area.

Video counselling appointments are available Monday to Friday from 9 a.m.- 5 p.m. To book a counselling appointment or for any questions please contact:

Online Counselling Chat Services

All GBC students are eligible to receive immediate and confidential online support from a GBC counsellor on the Bean Bag Chat app. Your Bean Bag Chat counsellor can provide emotional support and help you find solutions to your problems from the comfort of your own home. Please note that no appointment is necessary to access Bean Bag Chat. Chats are available on a first-come, first-served basis. Please note that Bean Bag Chat is not a video service.

Bean Bag Chat services are available

  • Tuesdays 10 a.m. -5 p.m.
  • Wednesdays noon - 5 p.m.
  • Thursdays 10 a.m. - 5 p.m.

Find more information about the app and instructions on how to download it at georgebrown.ca/news/talk-with-george-brown-college-counsellors-using-bean-bag-chat-app/.

We appreciate this is a difficult time for many and worries about personal health and well-being and that of friends, family and community can be challenging to manage. If you are in distress and need immediate assistance, please reach out to the telephone and online mental health supports and services listed below:

  • Good2Talk: 24-hour post-secondary support service, Phone: 1-866-925-5454 or text: GOOD2TALKON to 686868
  • Distress Centre (GTA): 24-hour crisis line, 416-408-4357
  • Gerstein Centre (downtown Toronto): 24-hour crisis line & mobile support service, 416-929-5200
  • Spectra Helpline: 416-920-0497 or 905-459-7777 for Brampton and Mississauga residents
  • Community Crisis Line Scarborough and Rouge Hospital: 416 495-2891 for 24/7 telephone crisis support
  • Durham Crisis and Mental Health Line: 905 666-0483
  • Oakville Distress Centre: 905 849-4541 for residents of Halton Region (Burlington, Halton Hills, Milton and Oakville)

Real Campus

Real Campus offers phone or text-based counselling sessions, webinars, and wellness tips, covered through your Student Association health plan are available by phone 1-877-390-7325 or through the Real Campus website.

I'm worried about my ability to pay for food. Can I get help? 

E-gift card program

Current full-time students facing financial hardship or food insecurity may be eligible for the Student Association's Student Nutrition Access Program (SNAP) e-gift card program.

Fill out the e-gift card program application form

Good food box

OPSEU Locals 556 and 557 and other George Brown College community members working in partnership with FoodShare will be preparing and delivering boxes containing fresh fruits and vegetables.

Deliveries of Good Food Boxes will begin the week of April 5 - 11. 

Fill out the Good Food Box sign-up form

Deliveries occur Wednesdays to Fridays between 2 p.m. and 8 p.m., and on Saturdays between 11 a.m. and 5:30 p.m.

FoodShare is unable to accommodate special requests for timing, but you should get a phone call approximately 30 minutes prior to the delivery.

Tech support

How do I access tech support?

You can visit GBC Assist. Learn more at georgebrown.ca/llc/help/tech/.

How do I fix my Blackboard password issues?

If you have forgotten your password, you can try one of the following:

  1. Use the Forgot Password? Link on the Blackboard login page 
    -Use the Forgot Your Password? link on the Blackboard Login page
    -Enter your ID number and click 'Forgot your password', then answer your secret challenge questions to reset your password 
  2. Visit https://service.georgebrown.ca. and log in using your student ID
    -From the self-serve menu, select Change Password 
    -Enter your current password in the Current Password field
    -Click on and Review the criteria for your new password
    -Enter your new password and confirm your new password in each field
    -Click OK
  3. Download the GBC app, and change your password directly from the home menu of your app
  4. Connect with the Contact Centre for password support

Work integrated learning (co-op, internship, practicum, clinical placement, or field placement) and apprenticeships

What happens to my work integrated learning opportunity?


Students should contact their field placement coordinator to confirm the status of their placement. 

What happens to the work-integrated learning opportunity I secured for the spring/summer 2020 term?

Students should contact their field placement coordinator to confirm the status of their placement. Students may make arrangements to work remotely, if possible and agreed by student, employer, and coordinator/officer.

What about my international placement, co-op, or internship?

Please see the FAQs listed above under International Students.

I have an in-person interview in the coming days. What should I do?

Please connect with your coordinator to make arrangements for a phone or online interview (Zoom, Skype, Teams etc.).

What about apprenticeships?

All in-school apprenticeships (including both theory and practical) at George Brown College are suspended until further notice.