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George Brown College STUDENT E-MAIL |
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FREQUENTLY ASKED QUESTIONS
Q: What is the purpose of the student email system? A: The purpose of the new student email system is to facilitate students’ communications with the College, faculty, Registrar and other students. The universal email addresses provide a consistent, reliable, and secure means of communication within the College. Q: Will Continuing Education students get e-mail accounts? No. Currently e-mail accounts will be given to all full-time students and part-time students enrolled in full-time programs. Q: How do I log on to my College email account? A: From any browser (e.g. Internet Explorer):
Q: How long will my email account remain active? A: For fulltime students, one year after graduation. For other students, including Continuing Education students, one year after the last day of your last class. Q: Can I forward my College email to another email address? A: Students who already have stable personal email addresses may choose to have all emails generated through the GBC email system forwarded to their personal email accounts, so they don’t have to monitor more than one account. Please note that this feature is not available when using OWA Light. Please note that with forwarding there is a slight risk of emails being lost or blocked in the process of forwarding, and any problems will not exempt students of their responsibilities to the College. For instruction on how to forward George Brown email to your personal account, check out this document: Q: How much storage space do I have? A: Continuing Education students: 10 MB, the equivalent of up to several dozen messages. All other students: 100 MB, the equivalent of up to several hundred messages. Staff & Faculty: no limit. The system is not intended for long-term mail archiving, though you may choose to forward mail to a personal e-mail account should you wish to retain messages longer. Q: Can I send attachments with an email? A: Yes, attachments up to 10 MB in size can be transmitted along with your email message, subject to space availability for your account. Attachments commonly containing viruses (e.g. .exe, .zip) are blocked by the system. You will receive a message from the system if an attachment is blocked. Q: What kinds of email can students expect to receive? A: You may receive grade reports, schedules, schedule changes, and information from the Registrar’s Office. In time, all official communication from GBC will be through your student email account. Q: Is there a filter to weed out junk email? A: Yes, the antivirus and antispam automation blocks > 95% of mail, helping to reduce the number of junk mail messages you receive. You can still expect to receive the occasional junk mail message, because more stringent filtering would result in false positives, blocking some legitimate mail messages too. You do not need to report junk mail received; simply delete the message. Q: I’m having problems with my email, who do I contact? A: Help with OWA is available within the application. The College does not provide technical support for OWA. You will find extensive online help for a variety of User ID and password issues at: www.georgebrown.ca/IDM/. If you are unable to troubleshoot a User ID or password issue yourself, you can obtain support at the following locations and phone numbers: www.georgebrown.ca/IDM/general_access.aspx#Help. Please note that the College cannot provide support for any other technical issues. Q: Which Internet browser provides the best user experience for Outlook Web Access? A: Outlook Web Access (OWA) is a Microsoft product and the full feature set is only available from Microsoft’s Internet Explorer (IE) browser. You may encounter errors and/or reduced functionality when accessing OWA from other browsers. A free copy of Internet Explorer may be downloaded directly from Microsoft: www.microsoft.com/canada/windows/internet explorer/worldwidesites.aspx. Mac users, users of browsers other than IE, and blind and low vision users should choose OWA Light rather than OWA. OWA Light is compliant with the Accessibility for Ontarians with Disabilities Act. Selecting the Use Outlook Web Access Light checkbox on the email login page will enable you to use a variety of browsers, but you will not have access to the full OWA feature set. The following link sets out compatible browsers/versions for OWA: http://technet.microsoft.com/en us/library/aa998931.aspx. The following link outlines the feature differences between OWA and OWA Light: http://technet.microsoft.com/enus/library/aa997437.aspx. The workstations in the Learning Resource Centres run an OWAcompatible version of IE, and provides access to the full OWA feature set.
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