Mobile App Support

  1. Which mobile devices does the app support? 
  2. Is the app free? 
  3. How do I download the app to my mobile device? 
  4. When launching app for the first time, I get the message “Unable to launch configuration” on my iPhone or “Configuration loading failed” on my Android phone. 
  5. Do I have to “sign in” to the app to use all of its content? 
  6. What ‘User Name’ and ‘Password’ do I use to “Sign In” to the app? 
  7. Where can I get help to learn how to navigate and use the app? 
  8. Who do I contact to resolve any ‘Account Alerts’? 

 

  1. Which mobile devices does the app support?
    The app works on Apple and Android devices.  The app is not configured for Blackberry devices.

  2. Is the app free?
    Yes, the app is free.

  3. How do I download the app to my mobile device?
    Visit georgebrown.ca/mobileapps for Apple and Android app download instructions.

  4. When launching app for the first time, I get the message “Unable to launch configuration” on my iPhone or “Configuration loading failed” on my Android phone.

    This is generally caused by the lack of an internet connection. Please ensure that your phone is not in “Airplane” mode and that you either have a Wi-Fi or cellular data connection. If you were connected to the internet and received this error, then it is likely that the configuration server is not available. Please wait awhile, and then try again.

    Once you get this error, you must do the following in order to have the app download the configuration:

    iPhone - Double Click the Home button and find the George Brown app in the bottom list of running apps. Touch and hold the app icon. Once the icons start to shake and the delete symbol appears on the icon, click the delete symbol on the icon. Once deleted, click the Home button once again, then launch the George Brown app.

    Android – Click the “App Switch” button, then press and hold the George Brown App. Once a menu is displayed, select the “App info” menu item. On the App Info screen, select the “Clear data” button, then click OK to clear the data. Now you can return to the Apps screen and re-launch the George Brown App.

  5. Do I have to “sign in” to the app to access all of its content?
    You must “sign in” to access the “Student Section”, which consists of “Courses”, “Grades”, and “Account Alerts”. If you don’t “sign in” you still have access to “College Info”, “Social Media” and “Actions.”

  6. What ‘User Name’ and ‘Password’ do I use to “sign in” to the app?
    Use the same ‘User Name’ and ‘Password’ that you use for StuView.

  7. Where can I get help to learn how to navigate and use the app?
    Contact Library Services at 416-415-5000 ext. 2173 or visit the Library Reception Desk. Or call the Contact Centre at 416-415-2000 or 1-800-265-2002 (TTY).

  8. Who do I contact to resolve any ‘Account Alerts’?
    Contact the Registrar’s Office to resolve any “Account Alerts” at 416-415-5000 ext. 4497.

 

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