At the School of Hospitality and Tourism Management, we pride ourselves in providing students with the best education offering real industry experience that will be invaluable upon graduation. Read more about our talented faculty who bring their skills and 'real world' knowledge to the class room.
Paul G. Araujo
Take a natural ability to understand and motivate people, financial aptitude, and two business degrees, and you’ll find Paul making positive change and exceeding expectations everywhere he goes. After graduating from Ryerson University’s School of Hospitality and Tourism in 1994 with a Bachelor of Commerce, Paul worked as Assistant Front Office Manager and Assistant Housekeeping Manager at Renaissance Vancouver Hotel Harbourside for four years. While there, he trained staff, developed and managed capital expenditure budgets, monitored labour expenses and productivity, and assumed responsibility for general product maintenance. In 1998, Paul became Manager of Mississauga’s Oasis Convention Centre, where he found new social and corporate clients, maintained and expanded existing corporate accounts, managed banquet and bar staff, and helped the Chef develop and establish new menu ideas.
Paul spent one year each as the Catering Sales Manager for Inn on the Park Hotel, Toronto, and Courtyard by Marriott, Downtown Toronto, before being promoted to Sales Manager at Courtyard by Marriott. Paul repeatedly exceeded his annual revenue sales goal of $1.3 million and developed strategic relationships with meeting planners for Nike Canada, Imperial Oil, Canadian Tire, Molson, Loblaws (Weston), Dynea, Ecolab, and Pepsi Canada.
In 2004, Paul was promoted again to his current position as Account Executive - Market Sales for Marriott Hotels of Canada, where he is responsible for growing new and untapped business within the corporate market segment at multiple hotel properties in the Toronto area. Paul received his MBA from the University of Guelph’s School of Hospitality and Tourism Management in 2005.
Maria Banyai is a professor and the program coordinator for H130 Hospitality & Tourism Management Diploma Program in the School of Hospitality and Tourism Management. Maria has a Ph.D. in Recreation and Leisure Studies and a MA in Tourism Policy and Planning, both from University of Waterloo. She received her BS in Hospitality Management from San Jose State University. As a Lecturer at University of Waterloo, Maria taught courses in Introduction to Tourism and Marketing Recreation and Leisure Services. Her industry experience focused on Special Events planning, having worked as a Hospitality Manager and Director for Pebble Beach Company in California, as well as a corporate event planner in the Silicon Valley. Maria brings with her a strong academic background focused on the hospitality, tourism and leisure industry. She published her research on tourism marketing in academic journals and presented her findings at industry conferences. Maria teaches a variety of courses in both the H130 and H301 programs from Sustainable Tourism, Heritage Tourism, to Managing Diverse Leisure Services.
Bryan Bessner is our coordinator for Math and Accounting, and enjoys that role along with his teaching responsibilities. Although his first career was as a music professor, he earned an MBA from York University and worked in accounting for a few years. Deciding that education was again where he wanted to be, he served on the faculty and as an academic dean for the DeVry Institute of Technology. When that school shut its Toronto doors, Bryan taught at various postsecondary schools on a part-time basis, including George Brown College. He proudly became a fulltime faculty member in 2004, and enjoys the working environment and his colleagues immensely. Bryan is on the board of the Hospitality Financial and Technical Professionals, Ontario Chapter, and is a longterm member of the American Accounting Association. He regularly attends the annual meeting of the AAA each summer, acting as discussant, moderator and sometimes presenting papers of his own.
From dishwasher to General Manager, Adrian Caravello has done it all. Now the coordinator of three programs at the School of Hospitality and Tourism Management: Food and Beverage, Advanced Wine and Beverage, and Food Concept Management, Adrian is a leader in the tourism industry. After working at Hockley Valley Resort as Catering Supervisor and Ski School Supervisor, Adrian attained a Kinesiology degree from McMaster University while working at Canoe restaurant as a server. Adrian’s passion for wine and food grew. He spent the next eleven years with the Oliver Bonacini family, with his final four years as the General Manager of Auberge du Pommier. Adrian’s passion for wine and food remains strong. He is a proud home chef and the holder of several wine accreditations including his Diploma of Wine with the Wine Spirit Education Trust (one of fifty people in the world to graduate with Merit in 2007), Level One Court of Masters Sommelier, and the International Sommelier Guild, where he finished at the top of those classes. Adrian is also an active member on the Steering Committee for Slow Food®, Toronto, where he focuses on product education for both foodies and youth.
With a Master’s Degree in Education from York University and more than 25 years of industry experience, Danielle brings the event industry to life in the classroom. A passionate event professional, Danielle has organized, led and executed hundreds of events at the local, national and international levels. A faculty member since 2008 with George Brown College, Centre for Hospitality and Culinary Arts, she has been involved with curriculum development for several programs, including the Bachelor of Business Administration (Hospitality) program, Special Event Management program, and the Hospitality, Tourism and Leisure program.
Danielle’s career in the event industry began with Special Olympics Canada where she served as the National Program Director and led in the organization of multiple national and international events. Following more than a decade of sport-related event management roles including venue supervisor with the 1996 Summer Olympic Games, Danielle assumed the role of Community Relations Officer in the Office of the President at York University. There she focused on the planning, coordination and execution of community initiatives and university-wide events. Danielle also served as Chair of the United Way Campaign, which included both the Employee and Leadership Campaigns for the University. Prior to assuming her role with George Brown College, Danielle served in the capacity of Manager, Special Events, and Manager, Special Projects with the Town of Richmond Hill and spearheaded the marketing plan for the launch of the Richmond Hill Centre for the Performing Arts inaugural season. Currently, Danielle teaches event-focused courses in both the diploma and degree programs.
Beyond the classroom, Danielle is active in the sports of basketball and tennis, and is an accomplished pianist. A certified Level II coach (Train to Train), Danielle actively promotes the participation and development of young female athletes in the sport of basketball.
Quietly working with numbers and financial systems to develop innovative ways to protect assets, increase productivity and profitability, and safeguard quality control is Reza’s specialty. He now puts his creativity and know-how to excellent use at George Brown.
Reza has extensive financial management experience in the hospitality and tourism industry and joined George Brown College in 1998 as a full-time faculty member. He teaches Financial Management, Accounting, Math, and Front Office Operation. Prior to this, Reza worked as Financial Controller for Days Inn Conference Centre, establishing a new internal accounting procedure to ensure safekeeping of the hotel’s assets and training accounting staff (including the new financial controller for the hotel). Reza also worked as Financial Controller for Park Hyatt, International Plaza Hotel, and Sky Dome Hotel. As Financial and Operational Analyst for the Region of Ontario and Maritime, he created the Minimum Productivity Standards for nine hotels, implemented the company’s operational policies to ensure the profitability of each hotel, and prepared a feasibility study for Prince Edward Hotel’s 89-room expansion plan. As Senior Internal Auditor for 24 Canadian Pacific (CP) hotels across Canada, Reza spent two years auditing hotel financial statements to make sure they complied with GAAP accounting standards and guidelines.
Reza has a BA in business administration from the University of Pahlavi in Shiraz, Iran; a MBA in Economics from Concordia University in Montreal, Canada; and completed one year of the Master degree program in Economics at Concordia University(equivalent to three levels of the Certified General Accountant Program). He speaks English, French, and Persian.
BA (honours Psychology and English) – UNB, MA (Canadian Lit.- thesis unfinished) – UNB
He directs a consulting company with his brother that owned and operated several restaurants over a 20 year period including operating restaurants at three World Fairs (Vancouver’s EXPO’86, Brisbane’s EXPO ’88 and Seville’ EXPO ‘92). He is a past president of the Toronto chapter of the Ontario Restaurant Association (now the ORHMA)
He wrote: “Start and Run a Profitable Restaurant”, Self-Counsel Press, 2000
He has taught at Ryerson University (10 years) and in the CHCA at George Brown College since 1994. He specializes in restaurant management related courses and has developed, revamped and taught more than a dozen courses at GBC. He was the coordinator of the Food & Beverage Management Program for 10 years and has been twice nominated for the Crystal Apple Award for teaching excellence.
He currently teaches “Food, Beverage & Labour Cost Control”, “Trends and Issues in Tourism”, “Wine” and “Bartending” and for the last two spring semesters he has also taught at the Guilin Institute of Tourism in Guilin, China.
Joanne has travelled the world and brings industry talent and vision to George Brown and the city of Toronto as part of the professor team in the Applied Degree program. Her classroom experience is enhanced by more than 25 years of front line and management experience with airlines, car rental companies, cruise lines, hotels, and convention centers. She also has a tour-operator and travel-agency business background. Her diversified history in former executive positions includes President of Contiki Holidays Canada, Executive Director of Sales and Marketing with Sheraton and Best Western Parkway Hotels, and National Cruise Purchaser and Director for Marlin Travel-Thomas Cook Canada. Joanne began her tourism career in 1980 as a provincial travel counsellor for the “Ontario Yours to Discover” program, and has received many awards, including Contiki’s Worldwide Executive of the Year and a Provincial Volunteer Service award recognizing five years of service from the Ontario Colleges Professional Advisory.
After travelling the world for twenty years, Joanne has settled in Toronto’s historic Distillery District area and envisions building this site into a national tourism centre for joint industry and educational initiatives. Joanne has served on many industry organizations including SKAL Toronto and Canadian Hotel Marketing and Sales Executives (CHMSE). In May 2008, she co-authored a team tourism article for the International Journal of Contemporary Hospitality Management, U.K. Joanne has an MBA in Hotel and Food Administration from the University of Guelph, a Tourist Industry Administration Management Diploma from Seneca College, and is a candidate for the University of Phoenix’s Doctor of Business Administration program.
Dario Guescini, BEng, CHRP - Chair – School of Hospitality and Tourism Management
Born and raised in Argentina, Dario joined George Brown College after spending eleven years with Starwood Hotels and Resorts Worldwide Inc. Passionate for developing talent, Dario was a part-time faculty member leading students in the Human Resources and Leadership fields.
Dario is a bilingual (English and Spanish), progressive and dynamic Certified Human Resources Professional (CHRP) and Industrial Engineer. Dario has over seventeen years of professional experience within multinational organizations with a focus on developing strategic partnerships, programs and project management.
Dario also spent two years in the oil and gas industry as an Industrial Engineer Management Trainee and four years as an Assistant Consultant developing processes and working with multinational organizations to achieve standards for ISO 9001/2 certifications.
As a certified trainer for Starwood Hotels and Resorts, Dario led service culture transformation training sessions in Canada and the United States. He has also been a key contributor in designing and implementing recruitment and talent development best practices for North America as well as on some global projects.
Annika’s academic background reflects a passion for languages and the infinitely interesting thing that is human kind. Studying drama and English literature before completing a PhD in Comparative Literature, Annika has always been fascinated by people and their stories. Learning languages gave her access to world literatures in the original. In her doctorate, she drew on her knowledge of French and Spanish to study magic realism in novels, short stories, and visual art from Quebec, English Canada, and Latin America. This multi-lingual, multi-disciplinary approach offered fascinating comparisons across seemingly different cultures and geographies.
After completing the doctoral degree, Annika taught courses in literature and communication at various colleges and universities in Ontario. She currently teaches a range of communication courses at GBC, including international, business, and managerial communication.
In developing and teaching Liberal Studies electives on the short story, travel writing, and the architectural evolution of Toronto, Annika has pursued her interests in literature, culture, and history. She continues to present conference papers and publish in these areas.
Gary Hoyer, AOS, MBA
Gary Hoyer is a Professor of Business and Hospitality Management and a Program Coordinator at George Brown College in Toronto.
Gary has enjoyed a successful career as a Restaurateur, Chef, and General Manager in the food service industry, and now, as a Professor, he teaches a new generation about business and food service management and the responsibilities that leadership entails for protecting and conserving the land and the health and well-being of society. Through the Bachelor of Business Administration (Hospitality) Program, Gary has been able to instil and develop a new generation of hospitality professionals who will be committed to improving the health and wellness of the planet and its global community.
Gary has supported local farmers and organic agriculture for over 30 years and continues to proselytize respect for food and the environment. In Toronto, he is a leading advocate for sustainable local agriculture and environmental responsibility.
He is also, in private practice, the principal of GNH Hospitality Consultants, a firm that offers concept creation; menu and recipe design and implementation including purchasing specifications; cost analysis and control; business plan development and execution; budget preparation; capitalization; feasibility studies and market surveys; management training and assistance in all facets of operations, including food, service and labour functions, and organization and administrative design.
Donna Lee Rosen
If you look up “well-rounded” in the dictionary, it would make perfect sense to find a picture of Donna.
Combining Marketing expertise with a healthy dose of cultural intelligence, expertise in journalism and a flair for events, research skills and a keen sense of business, and above all a passion for helping others - Donna is dedicated to working with students dedicated to succeed.
As President of MaJic Communications Donna develops marketing plans, campaigns, research reports and strategies for SME and Multi-National corporations. Building on a Masters thesis in cultural intelligence, Donna continues to lead cultural intelligence and customer service training for various establishments. A background in sales and marketing for hotels, Donna held positions ranging from Corporate Sales Manager to New Business Development Manager, working with corporate clients, the government portfolios and travel consortias among others. These positions included opportunities in Asia and throughout North America working across industries.
With a penchant to working with people Donna piloted the Public Relations and Special Events Manager concurrently for two flagship stores of The Hudson Bay Company after completing her role as Special Events Manager for the Millennium events in the City of Vaughan.
She has an Honours Bachelor of Arts degree from the University of Toronto and a Master of Applied Arts - Higher Education degree from Central Michigan University. She currently in involved in various research initiatives and continues to write reviews for spas, travel destinations, and other areas of interest. A love for adventure drives Donna to dedicate herself to exploring the world, as she continues to expand her academic and life experiences.
Curiosity and a flair for the exotic, a gift for teaching, a knack for administration, and a healthy dose of competitiveness—these are the ingredients that make Donnalu a valuable asset for George Brown and enable her rewarding career and interesting life. Donnalu brings over 14 years of experience in the lodging industry to her role as Coordinator of George Brown’s Hotel Management program. A faculty member since 2001, she has been involved with curriculum development for several new programs, including our Bachelor of Applied Business degree program and our Hospitality, Tourism and Leisure program.
Donnalu specializes in Housekeeping Operations and Business Management Training Simulation/HOTS and currently sits on the College’s Academy Strategy Steering Team. Focusing on excellence in teaching and learning, the Academy Strategy Steering Team works with an active industry-led advisory board to ensure the Hotel Management program stays current at all times. Donnalu has an MBA degree from Guelph University and graduated from Ryerson University with a Bachelor of Applied Arts. When she’s not teaching, Donnalu indulges her second passion—travelling—by visiting as much of the world as possible. She has visited over 35 countries so far, and still hopes to beat one of her friends who is at 100+ and counting.
Mark has been in the hospitality and tourism management industry for the past ten years. From non-profit leisure clubs, to mid-scale accommodation resorts and conferences, to corporate restaurants, Mark has earned the respect of many within the hospitality industry. Mark has had the opportunity to teach across all of our diploma and degree programs. In addition to his teaching assignments, Mark has been the acting program coordinator for our Hospitality, Tourism and Leisure Program during the summer semesters and assisted in developing the capstone course in Entrepreneurship in Hospitality, Tourism and Leisure. Mark is a graduate of the University of Guelph with an Honour’s Bachelor of Commerce Degree and has earned his Masters of Business Administration in Hospitality and Tourism Management at the University of Guelph.
Doris Miculan Bradley
A list of Doris’s career milestones, accomplishments, and travels reads like a biography for an international woman of mystery and adventure: restaurateur, educator, raconteur, chef, Champagne agent, and Master Sommelier candidate. She’s even a Gentle Dame knighted with Chateau Magnol in Bordeaux who “swears to defend for ever, the famous and respectable House of Barton and Geustier.” Doris has over 30 years of food and beverage experience in Canada and Europe, and was Restaurateur for the CN Tower’s 360 Revolving Restaurant for 23 years. She is a multi-recipient of the Company Service Recognition Award Program and two-time recipient of the Toronto Tourism Award. Doris is a qualified Chef with experience in on-site catering, in-home personal-chef services, and on-site film-set catering. She has also managed a multitude of events including One X One, Rock for Golf, the Dan Ackroyd Niagara Charity Wine Classic, and the Canadian Diabetes Gala Fundraiser.
Doris is an International Certified Sommelier; a Taster and collaborator in Canada, the United States, and Europe; a Wine Judge for VQA, Ice Wine, Prowein EU, the Ontario VS Bordeaux Challenge, and the All Canadian Wine Championships; and was a licensed Import Agent for Champagne Louis de Sacy Grand Cru™. Doris coaches sommelier students for the Canadian Association of Professional Sommeliers, is Best of Judge for Best Sommelier in Ontario, and Overall Judge for sommelier students for the Canadian Association of Professional Sommeliers and the International Sommelier Guild. She is also an established radio and television personality and writes and edits for various industry publications.
What do you get when you combine more than three decades of hotel catering, food and beverage, and high-end event management with boundless generosity and a drive to maintain the highest standards in everything you do? You get a first-rate educator who is respected by colleagues and students alike. That is Jeanine.
Her illustrious career began in 1976 at Hotel Meridien in Montreal where she assisted with the opening of this prestigious hotel and stayed for four years, discovering her passion for the world of catering. Jeannine then joined the Four Seasons Hotel Toronto before becoming the Assistant Food and Beverage Director at the Sutton Place Hotel. Jeannine assisted the Director of Food and Beverage with daily operations, establishing corporate food and beverage standards. During this time, food production and deployment became the forefront of her training—training that served Jeannine well when she returned to the Four Seasons in 1989. Her career flourished in catering and she managed all large Ballroom functions for a variety of clientele including Elton John, Michael Jackson, the Baroness of Rothschild, and Stevie Wonder.
In 2007 Jeannine won the George Brown College Achievement award for Student Service Excellence. She has been a prominent figure in the catering industry for over 30 years, and her colleagues, students, and clients value her as a distinguished professional.
Zhongliang (Michael) Qiao, MBA, CHA, DS
Author, education and business administration specialist, Michael’s impressive and influential career has taken him to China, Australia, the United States, Canada, and various countries in Europe. As a professor and co-op coordinator of the BABH (Bachelor of Applied Business Degree-Hospitality Operations Management) program, Michael brings extensive teaching and hands-on business experience to George Brown’s School of Hospitality and Tourism Management. Michael held professorships at Stanford International College and Maple Leaf College, and was also Dean of Maple Leaf College. He also served as a visiting professor at Cape Breton University in Canada and numerous institutions in the United Kingdom, Europe, and Australia. In the business world, Michael held senior management positions in China at educational institutions and within the hotel industry. He has co-authored several books, contributed chapters to other books, written articles for industry magazines, and presented at conferences and seminars in over 12 countries.
In 2002, the Educational Institute of American Hotel and Lodging Association (AHLA) honoured Michael with a nomination for Star Educator of the Lamp of Knowledge award. He graduated with honours from his MBA program at Schiller International University, in the U.S., an MA from Dongbei (Northeast) University of Finance and Economics, and a BA from Dalian University of Foreign Languages in the People’s Republic of China. Michael is a faculty member of the Educational Institute of AHLA and holds the industry designation of CHA (Certified Hotel Administrator) from AHLA, and DS (Destination Specialist-China) from The Travel Institute in the U.S.
From Canada to Switzerland to Japan to the United States and back again, with a degree from France, Ballu’s career in the hotel industry is truly international. Ballu has worked with companies such as Delta Hotels and Resorts, Four Seasons Hotels, Hilton International, Accor, and the Walt Disney World Company. He currently teaches at George Brown’s Centre for Hospitality and Tourism Management as Professor and Academic Coordinator for the Special Events Planning - Destination Tourism program. Prior to this, he taught and developed training and program materials in Spa Management at Elmcrest College of Applied Health Sciences and Spa Management in Toronto.
A native of Toronto, Ballu sits on the Board of the Toronto Chapter of the International Special Events Society (ISES) as Director of Student Affairs and is a past Board Member for the Toronto Chapter of the National Association of Catering Executives (NACE). His current volunteer responsibilities also include serving on the Program Advisory Committee of Langara College’s Spa Therapy program in Vancouver, British Columbia.
Ballu graduated with a Master’s Degree in International Hospitality Management from l’Institut de Management Hôtelier International (IMHI) in France, a joint program of Cornell University’s School of Hotel Administration and the French Business School ESSEC. He also completed a Bachelor of Commerce degree from the University of Guelph in Hotel and Food Administration, a certificate in Adult Teaching and Training from George Brown College, and is a certified Trainer for the Ontario Tourism Education Corporation (OTEC).
B.Comm, M.A in Education
Tammy Vaillancourt is one of the coordinators for our Food and Beverage Management program, and enjoys this role alongside her teaching responsibilities. Tammy has worked in the hospitality industry for over ten years. Her last full-time industry position was as the Director of Operations of Fishbowl Restaurants. For five years, she was a part-time professor at Georgian College teaching several Hospitality and Tourism courses as well as working on developing new curriculum and a new program. Tammy was the Store Opening Coordinator and Corporate Trainer for Cara Operations. Tammy has an Honours Bachelor of Commerce degree from the University of Guelph and her MA in Education from Central Michigan University. Her research was focused on the relationship between students and plagiarism. One of her career highlights has been the creation and implementation of our Study Abroad program linking it to curriculum. Currently she is teaching Accounting, Managerial Accounting, Business Simulation Management and Investment Capstone courses.
Victor brings with him more than eighteen years of consulting and progressive management experience within the hospitality industry. He has been teaching in our degree and diploma programs for the past five years, but Victor’s connection to industry did not end with his teaching at George Brown College; he has recently consulted Ontario Businesses on hospitality relevant issues. Students have benefited from his international and Canadian management experiences, which includes leadership roles in France (Paris), England (London), the USA (New York City), Canada (Whistler & Toronto) and Australia (Sydney, Perth). Victor clearly speaks the language of the global hospitality industry.
He holds a Master’s of Human Resources and Industrial Relations from the University of Illinois, USA and an Honour’s Business Administration Degree in Psychology from the University of Western Ontario.