Logging In for the First Time

1. From an internet browser navigate, and log in, to George Brown's self-serve password utility:
   1. In the browser address bar enter: https://service.georgebrown.ca.
   2. Log in using your personal User ID (i.e. your student or employee number) and Password (for staff, this is the password you received through a College Alert email; for students, the password you received in the mail)
   3. Click Login.

Please note that after 5 consecutive failed login attempts, the system will display a dialog box stating that your account is suspended. The system will automatically send an email message containing your password to the email account registered in Banner (staff) or Stu-View (students).

If you have not registered an email address, contact the following for assistance with unlocking your account:

• Staff (including staff with a locked out student User ID): call the Contact Centre at ext. 2000.
• Students: please call the Contact Centre or visit a Student Service Centre.

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2. A Password Expired page is displayed.
   You must now change your password. There are new restrictions in place on the composition of passwords.
   To review these, select Review the criteria for my new password.
   

Your password:

• must be at least 6 characters, but no longer than 20 characters
• must begin with a letter (i.e. A, B, C … Z; or a, b, c … z)
• must contain only letters (upper- and lower-case) and numbers (i.e. A, B, C … Z; a, b, c … z; or 0, 1, 2 ... 9)
• must contain at least 1 upper-case letter (i.e. A, B, C … Z), 1 lower-case letter (i.e. a, b, c … z), and 1 number (i.e. 0, 1, 2 ... 9)
• cannot use a character more than twice in a row (e.g. aa, ZZ, 77)
• cannot be repeated if used recently either in backwards or forwards forms
  (e.g. if one of your previous 3 passwords was bRo5wn, you cannot use either bRo5wn or nw5oRb)

Some examples of valid passwords:

• Brown5
• broWn5
• bRo5wn
• Gbcc144
• gBc012

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3. Enter your current password in the Current George Brown College password field.
   1. Enter an identical new password in both the New password and New password (confirm) fields.
      (Please note that no one, not even system administrators, will be able to view your password.)
   2. Click OK.

The password change is typically complete within a few seconds, but may take up to a minute.

If an error dialog box is displayed, review the message and the criteria required. Click on Close Message to close the dialog box, and return to the beginning of this step.

For example, if the password you entered has more than 6 characters, you will see:

If you did not include a capital letter in your password, you will see:

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4. An Action Needed page is displayed, indicating you must select challenge questions and answers.
   Select Forgotten Password Information.

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5. The Change Forgotten Password Information page is displayed.
   1. Enter answers to any 5 of the 10 question choices.
      (Please note that no spelling or other verification checks are performed on your answers.)
   2. Click OK.

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6. A Request Completed page is displayed.
   (At this point you may wish to print or copy your answers for future reference.)
   Click Logout near the upper right corner of the page.

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7. The Login page is displayed with a dialog box confirming you are logged out.
   Click Close Message to close the dialog box.
   For your security, we recommend that you exit from your internet browser at this point, and start a new browser if internet access is required.

You may return to the password utility at any time to change your password or challenge questions and answers.

End of Procedure.

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