How to Change Your Password -
When Password Forgotten

You may still login to the self-serve password utility even if you do not remember your password. You are able to create a new password by correctly answering challenge questions.

1. From an Internet browser navigate to George Brown's self-serve password utility:
   1. In the browser address bar enter: https://service.georgebrown.ca.
   2. Enter your User ID.
   3. Click on Forgot your password?

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2. The Forgot Your Password page is displayed, and you are prompted for answers to 3 of the questions you chose when you first used the utility.
   1. Enter the answers.
   2. Click OK.

   Please note that after 5 consecutive failed attempts, the system will display a dialog box stating that your account is suspended. The system will automatically send an email message containing your password to the email account registered in Banner (staff) or Stu-View (students).

   If you have not registered an email address, contact the following for assistance with unlocking your account:

   • Staff (including staff with a locked out student User ID): call the Contact Centre (ext. 2000)
   • Students: please call the Contact Centre or visit a Student Service Centre.

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3. The Specify New Password page is displayed.
   1. Enter an identical new password in both the New password and New password (confirm) fields.
   2. Click OK.

The password change is typically complete within a few seconds, but may take up to a minute.

If an error is displayed, follow the suggestions at Logging in for the First Time.

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4. A dialog box should be displayed confirming your password was changed.
   1. Click Close Message to close the dialog box.
      The self-serve menu is displayed.
   2. Click Logout near the upper right corner of the page.
   3. Click Close Message to close the dialog box.
   4. Exit from your internet browser.

End of Procedure.

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Revised: December 09, 2008