Facilities Management & Services

SERVICE GUIDE
2004

Prepared by:
B. Amer, S. Andrews, A. Cobham, M. McGee, D. Rideout

TABLE OF CONTENTS:

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PURPOSE OF THE GUIDE

THE ORGANIZATION

FACILITIES HELP DESK

OPERATIONS AND MAINTENANCE

SHIPPING AND RECEIVING

TRANSPORTATION

MOVING

GROUNDS’ MAINTENANCE

BUILDING RENOVATIONS

HOUSEKEEPING

BUSINESS OPERATIONS:

• Cafeterias and Coffee Shops
• Catering
• Hospitality Retail Store
• Vending Machines
• Printing
• Mail and Courier
• Cash Dispensing Machines
• External Space Lease
• Student Locker Rental
• Parking

THE DIRECTOR’S OFFICE

APPENDIX 1 – Facilities Management Organization Structure

APPENDIX 2 – Divisions/Departments Representatives with Direct Access to the Maintenance Work Order System

APPENDIX 3 – Room Rental on Campus

• St. James Campus (contact ext. 2040)
  • Photos and rates: 290 Adelaide St. E.
  • Photos and rates: 200 King St. E.
• Casa Loma Campus (contact ext. 4528)
  • Photos and rates: 146 Kendal Ave.
  • Photos and rates: 160 Kendal Ave.

APPENDIX 4 – Capital Works Request Form

APPENDIX 5 – Renovations’ Project Notice

APPENDIX 6 – Renovations’ Project Checklist

APPENDIX 7 – Renovations’ Project Service Satisfaction Survey

APPENDIX 13 – Student Locker Rental Policy and Regulations

APPENDIX 14 – Parking Policies and Procedures

Return to: Facilities Management home page

Revised: February 28, 2011